Jawada

Dear All,

We have fixed the reported bugs and issues, and an updated version has been released. Please update your Awesome Support to version 6.3.1.

If you have any further questions, please feel free to reach out.

Best regards,

Hi @jimbob12345

I will keep this thread open and update you as soon as the release is available.

Best Regards

Hi @felixgruembel

Thank you for reaching out, and we apologize for the delayed response.

I have escalated this to the development team for further investigation and resolution in the upcoming updates. However, at the moment, I do not have an estimated time for when this will be addressed. We appreciate your patience.

If you have any questions, please don’t hesitate to let me know.

Hi @zebullon

Thank you for reaching out. “As mentioned in the introduction, Polylang does not allow you to easily translate the embedded strings in a plugin or theme.  You must first use another tool to translate the strings and then import them into Polylang.”

Please check more about it here,

https://getawesomesupport.com/documentation/awesome-support/polylang-prepare-plugin-translation-strings/

If you have any questions, please let us know.

Best Regards

Hi @mrghasemi1047gmailcom

Thank you for reaching out! You cannot manually display unread tickets in the list. However, you can check the NEW status of the ticket and use the Filter option to view unread or unanswered tickets.

If you have any further questions, please let us know!

Hi @kyrstenjunior

We apologise for the inconvenience. We acknowledge that this is an issue with our most recent release version 6.3.0, so this is a known issue and the team is actively working on and updating. In the meantime, if you like to use this feature without any issue, we recommend using an older version 6.2.2 of the plugin.

• https://wordpress.org/plugins/awesome-support/advanced/

Please follow these steps to download it:

1. Visit the provided link.
2. Scroll down to “Advanced Option.”
3. Under “Please select a specific version to download,” click on the dropdown menu and choose the version you wish to download.
4. Please backup your site.
5. Upload this version to your WordPress site and replace the existing plugin.
6. Please disable auto-update for Awesome support.

This workaround should address the issue temporarily. We expect to release a permanent fix in the next version of the plugin.

Thank you for your patience and understanding.

Best regards,

Hi @kampot888

Thank you for reaching out! You can find more details in our documentation here:

Awesome Support Documentation – WooCommerce

Since this is a premium extension, I recommend contacting our pre-sales team for further assistance. This inquiry involves a pre-order ID being loaded to create a ticket, which is not currently a feature. However, the pre-sales team will be able to guide you better.

You can reach them by filling out the form here:
Contact Us

If you have any questions, feel free to reply to this thread. I’m happy to help!

Best Regards