jamzth

Hi @andykev,

Thanks for reaching out. I’m happy to help! 😉

I see that you’ve also submitted a request with Envira Support as well.

We are having issues reproducing your issues with the support form in your account. But we are making changes that should help that issue not happen going forward. Thanks for bringing that up.

We have been experiencing issues with our API and a DDoS attack that has resulted in us limiting the API calls. The automated update method that you used most likely hit the limit and failed as a result, which then blocked any manual attempts in the WordPress backend.

However, you can always download the plugins from your account and manually upload the unzipped folders/files on your sites. I’m happy to help in any way with this. In the meantime, you will need to wait a bit before trying to update again in WordPress. We’ve changed the limit to better accommodate updating.

And Nathan is a great CEO and leader. This is our biggest release ever as far as development and quality assurance is concerned. It’s touched a large majority of files and Addons. We wanted this to be spot on. We appreciate your concern, but know that Envira Gallery is set for massive growth and a smooth product experience!

I’m going to mark this as resolved as it doesn’t affect the Lite plugin and we are in contact through support. Thanks!

Hi @pceuropa,

Thanks for your feedback. Envira crops according to the settings chosen (i.e. – lightbox thumbnails). Depending on your settings, this can create several cropped versions.

We generally recommend that you use the Regenerate Thumbnails plugin should you need that functionality: https://wordpress.org/plugins/regenerate-thumbnails/.

If you have any further issues, please feel free to reach out to support at https://enviragallery.com/contact/

Have a great week!

Hi @jotaluke,

Thanks for the feedback. We understand you have found an alternative solution, and we sincerely apologize for any trouble or frustration with our Paid Premium version. If you would ever like to explore Envira again and experience any issues at all, we’d be happy to better assist you if you would like to open up a ticket with support https://enviragallery.com/contact/

Thanks @blunoa,

We have a pretty great dev and support team working hard to keep things shining brightly. We appreciate the kind words.

Have a great week!

Hi @starkers,

And we’re making things even better! Thanks for the kind words.

Let us know if you need anything and have a great week!

@mstess,

We’re glad you tried it as well! Have a great week!

Hi @timetowalkabout,

So sorry that you are experiencing these issues!

It looks like you contacted us regarding the bundled version of Envira that X Theme authors have customized and restricted by removing our Settings page for license verification. When you purchased a license and asked where to verify, we pointed you to your theme’s documentation on how to undo their customization.

From your description, it seems like their code caused an issue. We received no further response from you regarding the issue when replying to your questions. We apologize if there was a reply not received.

If X Theme’s documented steps have caused a problem, we suggest reaching out to them and letting them know about this issue. As for the refund request, we have responded as soon as we received your request and are happy to refund you as you are within the 14 day money-back guarantee.

If there is anything else that we can help you with, please let us know. Again, we are very sorry for this issue and wish that we could do more.