Don’t upgrade site crashes

  • timetowalkabout

    (@timetowalkabout)


    8 years, 1 month ago

    After purchasing the upgrade there was no option to enter the product activation code, customer service directed me to insert code into my theme as they had disabled the settings function so I needed to fix their lazy coding. After inserting the code the plugin then crashed and wiped my site, forcing me to spend a whole day undoing the damage. Upon contacting them they we’re more interested in fixing the problem for future users than helping me fix the problem they had caused. I’ve since requested a refund with no response and raised a claim with paypal and will also be contacting bank to reverse charges.
    Don’t waste your time upgrading, customer service it a joke, they don’t respond to emails

Viewing 1 replies (of 1 total)
  • jamzth

    (@jamzth)

    8 years, 1 month ago

    Hi @timetowalkabout,

    So sorry that you are experiencing these issues!

    It looks like you contacted us regarding the bundled version of Envira that X Theme authors have customized and restricted by removing our Settings page for license verification. When you purchased a license and asked where to verify, we pointed you to your theme’s documentation on how to undo their customization.

    From your description, it seems like their code caused an issue. We received no further response from you regarding the issue when replying to your questions. We apologize if there was a reply not received.

    If X Theme’s documented steps have caused a problem, we suggest reaching out to them and letting them know about this issue. As for the refund request, we have responded as soon as we received your request and are happy to refund you as you are within the 14 day money-back guarantee.

    If there is anything else that we can help you with, please let us know. Again, we are very sorry for this issue and wish that we could do more.

Viewing 1 replies (of 1 total)

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