jamzth
Forum Replies Created
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Hi @themian,
Do you mind sending me a link to your gallery? It appears that you are using the paid version of Envira. If so, please take advantage of the email support that you have access with an active license of Envira Gallery by creating a ticket at http://enviragallery.com/contact/. Thanks so much!
Hi @liwebguy,
We are having trouble reproducing your error in our test environment. Do you mind deactivating all non-Envira plugins and activating Twenty Sixteen theme to see if the issue persists? It’s possible that this is being caused by a conflict of some kind.
Thanks so much and looking forward to your reply!
Hi @liwebguy,
Thanks for contacting us! 😉
Do you mind confirming that there are no ‘>’ or ‘<‘ in any gallery titles or captions?
Hi @nocloset,
Thanks for contacting us! 😉
We currently do not have this option. However, we are looking into adding this in our next major version release. We are sorry for the inconvenience though.
Let us know if there is anything else that we can help you with at this time. Thanks again!
Hi @alamabatom69,
Thank you for the additional info.
Would you navigate to enviragallery.com/contact and open up a ticket by choosing the Complete a Form option there? We would like to dig a little further with you. Thanks!
Thanks for that @alabamatom69!
As for the CDN, Envira cannot currently crop an image if it doesn’t have access to it. In some cases like the gallery thumbnails, blank images will appear.
It’s possible that something is interfering with Lazy Loading. Under the Config tab, could you please disable Lazy Loading so we can see if this is indeed where the issue is coming from?
If it is, do you mind sharing if you have enabled a Lazy Loading feature using another plugin or maybe infinite scroll? Thanks in advance!
Hi @alabamatom69,
Thanks for contacting us! 😉
It seems that you may be using both a CDN and Jetpack’s Photon. Currently, we do not support the use of CDN, and Photon is incompatible with Envira. Do you mind confirming if this is in fact the case?
Thanks so much!
@bambino82, we have added the Schedule Addon for the paid version. Hopefully, this is exceeding your expectations. If not, just submit a support ticket for any issues that you may be having. Thanks! I’m going to mark this as resolved.
Hi @stardaug,
Thanks for reaching out! 😉
We agree, nag lines for lite plugins are not cool. Do you mind sending me a screenshot of the notice? Thanks!
Hi @andywood and all,
Thanks for your patience. This thread slipped through the cracks. As this was addressed in the most recent update. If you are still experiencing this issue, would you mind submitting a ticket at http://enviragallery.com/contact? We’d like to look into things a little closer.
Thanks!
Hi @amartin81,
Thanks for reaching out! 😉
Do you mind debugging by deactivating all other plugins and activating Twenty Sixteen theme? Let us know if the issue persists. Thanks so much!
Hi @clevitch,
Could you please confirm when you edit the images that the URL field isn’t blank? To do this, edit the gallery and click the blue pencil icon to open the Edit Metadata pop up and tell me if the URL field is blank?
http://cloud.supportally.com/05360s1b0K29
If it’s blank, you can click the Media File button to automatically apply the URL to the original image and then click the green Save Metadata button to save the changes. In the top right-hand corner you can use the right/left arrows to navigate through the remaining images in the gallery repeating those same steps.
Please let me know if that resolves the issue for you 🙂
Thanks
No problem @darinacrafts. Glad you were helped either way!
@clevitch, are you still experiencing this issue?
Thank you, @pritamthakur!