Hi @alabamatom69,
Thanks for contacting us! 😉
It seems that you may be using both a CDN and Jetpack’s Photon. Currently, we do not support the use of CDN, and Photon is incompatible with Envira. Do you mind confirming if this is in fact the case?
Thanks so much!
I am using a CDN, which seems the logical thing to do with an image website. So I don’t understand why an image plugin wouldn’t be compatible. Am I missing something?
Jetpack is a new addition I was testing this evening after the issue arose
I disabled Jetpack and W3 Total Cache and still have the issue
Thanks for that @alabamatom69!
As for the CDN, Envira cannot currently crop an image if it doesn’t have access to it. In some cases like the gallery thumbnails, blank images will appear.
It’s possible that something is interfering with Lazy Loading. Under the Config tab, could you please disable Lazy Loading so we can see if this is indeed where the issue is coming from?
If it is, do you mind sharing if you have enabled a Lazy Loading feature using another plugin or maybe infinite scroll? Thanks in advance!
No. Disabling Lazy Loading did not resolve the issue.
I am using an Envato theme called Kalium
Also, is there no trial/lite version of the EnviraGallery Lightroom pluging. The whole reason I want this to work is to integrate with Lightroom, but with this trouble getting this going I think I would like to try it first
Hi @alamabatom69,
Thank you for the additional info.
Would you navigate to enviragallery.com/contact and open up a ticket by choosing the Complete a Form option there? We would like to dig a little further with you. Thanks!
