Izzi WPML

I am glad to hear that Alain!

Have a good week!

Best,
Izzi

Hi,

Sorry about the slow response!

This is a public forum for WCML related inquiries but if you just need to hide the name of the current language, you can add something like this to your CSS:

html:lang(en) [title=English] .wpml-ls-native {
    display: none;
}
html:lang(sk) [title=Slovenčina] .wpml-ls-native {
    display: none;
}

There are better ways to accomplish this with CSS (where you don’t need to add one line per language. But I’m not sure exactly what you are trying to accomplish (we cannot help actually style the LS as that is more of a design thing but we are happy to help as much as we can).

Please open a Support ticket in the WPML Support Forums to get more help with this!
https://wpml.org/forums/forum/english-support/

Thank you and Stay Safe!

Best,
Izzi

Hi,

My colleague pointed out that you can now add more people to your WPML.org account. Perhaps the Admin can do that so you can create a ticket with us!

Please read the announcement below for more information:
https://wpml.org/announcements/2020/09/add-other-people-to-your-wpml-cms-or-agency-account/

Thank you!

Hi,

Unfortunately, you will need to get those WPML.org credentials as we cannot support unlicensed installations of WPML and I cannot even ask you for more information about your site in this forum.

I suspect that you are either missing some updates, or you are being limited by role by the company Admin. This might explain why you are unable to access WooCommerce Multilingual from the menu.

Again, I don’t think you can really do much until you resolve this issue or find out why you are unable to see the complete WP Menu. I suggest you send a request to the Admin and ask if your user is being limited in any way.

Best,
Izzi

Hi,

Thank you for reaching out to WPML Support.

As a first step, please note that WooCommerce Multilingual requires WooCommerce to be installed and active on your site!

Please confirm that you have WooCommerce installed and that all of your plugins are updated to the latest versions. If so, you should be seeing WooCommerce Multilingual under the WooCommerce Menu. You can find an image showing the expected position here:
https://drive.google.com/file/d/18v9flD47tZJ_7P5AMW7wsMzl6h8j6SBZ/view?usp=sharing

If you are sure that everything that needs to be installed is installed and updated, then please open a ticket in our Support Forums where we may need to ask for temporary access to take a closer look:
https://wpml.org/forums/forum/english-support/

Stay Safe!

Best,
Izzi

Hi,

Thank you for reaching out!

I am sorry you were disappointed with your experience in our Support Forums and apologize sincerely for any perceived resentment.

Please let me be clear that we never refuse to help any user and your chat was converted to a forum ticket after being informed that it would require more debugging.

It has not yet been assigned to anyone for debugging however, which is normal due to having been reported over the weekend.

As a policy, if we are unable to identify the cause of the issue, we move the chat to a support ticket so that it can be debugged further. This helps to make sure debugging one user’s issue does not cause others to have to wait to report theirs. Our 2nd Tier team then debugs those issues in the order that they were reported.

Your ticket is in our queue and I will follow up on it in our forums, where we may require some more information to find a resolution.

I hope that makes sense and we will try our best to help you resolve the issue with resetting passwords in any language.

Stay Safe!

Best,
Izzi

Hi @contextmedia,

This forum is for general questions and reports related to WooCommerce Multilingual.

For specific support like you require, I suggest you open a ticket in our Support Forums:
https://wpml.org/forums/forum/english-support/

Please do try to mention if this is a new issue or one that came up after you updated to the latest versions of WPML (v4.9.9) and WCML (v4.11.x).

I’m sure we will be able to help you resolve the issue once we know more about it.

Stay Safe!

Best,
Izzi

Hi,

Thank you for reaching out to WPML Support!

It may be a bit difficult to identify your problem and assist you effectively without being able to see the issue or recreate it!

I suspect a compatibility issue too. The easiest way to try to identify the incompatibility is to:
– deactivate all plugins other than WPML and WooCommerce, then activate the other plugins one by one
– switch the theme to TwentyTwenty

If you don’t find anything, please open a ticket in our Support Forums where we may ask for a Duplicator or other backup of your website so we can take a closer look!

https://wpml.org/forums/forum/english-support/

Best,
Izzi