Ivan C.

Thank you so much for your kind words! We’re thrilled to hear that our support team has made a positive impact on your business. We’re here to help whenever you need us!

Thank you for the kind words! We’re happy to hear that you find SureCart easy to use and that it’s meeting your eCommerce needs without slowing down your site. We appreciate your support!

Thank you so much! We’re thrilled to hear you’re enjoying the plugin. We’re always working on adding more features, so stay tuned for even more improvements. We really appreciate your support!

@kdougas

We need to take a closer look.

Reach out to us at surecart.com/contact-us/ and share temporary website login credentials for further investigation.

Best,

Hello @webifymedia

I appreciate your interest in SureCart.

1. Regarding SEO

When it comes to SEO (Search Engine Optimization), SureCart offers a feature called “Search Engine Listing” which can help improve the visibility of your products in search engine results. Here’s how it works:

• When you create a product in SureCart, there’s a section called “Search Engine Listing” where you can write a Page Title and Meta Description for your product.
  
• These details are what people see when your product appears in search engine results.
  
• By writing clear and catchy Page Titles and Meta Descriptions, you can make your product more appealing in search results, increasing the likelihood that people will click on it.
  

Reference – How to Make Your Product Visible to Search Engine For Better SEO – SureCart

For questions 2-5, please submit a support ticket at surecart.com/contact-us for better assistance.

Best,

Hello @vallesierra7

Apologies for the delayed reply.

1. To receive cancellation notifications, log into your account at app.surecart.com, go to your profile, and adjust the notifications. Here’s a screenshot for reference: https://app.screencast.com/sVgaf7ugt58Mf.
2. The strings you mentioned that cannot be translated with Loco Translate can be translated directly from the Checkout page. Navigate to your WordPress website, then go to SureCart > Checkout. By selecting the form from the list view, you’ll be able to translate success messages such as “thank you” and more. You can refer to this screenshot: https://app.screencast.com/kpEXmM9eJMUzD. For translating “Total” and “Amount due,” you can find the relevant settings here: https://app.screencast.com/Hvb3rxwtvArr5.
3. SureCart itself does not charge any fees for processing e-commerce transactions on its paid plans. The fees you see are from the payment processors like PayPal, Stripe, or Mollie, which charge a standard fee for their services. These fees are necessary to cover operational costs such as payment processing, security, and fraud prevention.

Processor Fees: Each payment processor (e.g., PayPal, Stripe) charges its own fees. For instance, PayPal’s fees typically include a percentage of the transaction amount plus a fixed fee per transaction. These fees vary by processor and the type of transaction.

SureCart Free Plan: SureCart does charge a fee for transactions processed through its free plan. Specifically, a 2% fee is applied to transactions on the free plan in addition to the payment processor’s fees. This charge helps support the free version of SureCart.

Examples Provided: The SureCart documentation provides examples to illustrate potential fees, including a 20% VAT. This is purely an example to show how fees can be calculated and does not imply that a 20% tax will be applied to all transactions. If your products do not have VAT, this particular charge will not apply.

SureCart Paid Plans: On SureCart’s paid plans, the platform does not charge any additional transaction fees. You only incur the fees charged by your payment processor.
Payment Processor Fees: These fees can vary. For example, Stripe’s standard fee is 2.9% + $0.30 per successful transaction. There are additional fees for international cards and currency conversion.
Tax Example: The 20% VAT example in the SureCart documentation is just to show how tax might affect the total transaction amount. If your products do not include tax, this will not be applicable.
For more detailed information, please refer to the SureCart documentation on eCommerce fees: https://surecart.com/docs/understanding-ecommerce-fees/.

Hello @itapress

Thank you for reporting it! I will forward it to the developers. You can also contact us via email for any issues or questions you have, this will also be much easier to track the issue, forward to developers, and get back to you.

Best,