Ivan C.

Hey Justin!

Thank you for bringing this to our attention. I have already forwarded this to the SureCart developers, and they are currently investigating the issue. For any further reports or if you encounter any difficulties, it’s best to contact us directly here: https://surecart.com/contact-us/.

Best,

Hey @awahl8 & @matteo77

You can delete it manually by going to /wp-admin/edit.php?post_type=sc_product in your browser, finding the product, and removing it from the list.

If you’re still running into issues, feel free to reach out to us here – https://surecart.com/contact-us/

Thank you so much for taking the time to share this, and for the kind words about our support.

Hi there!

Sorry for any delay!

At the moment the Collection description length is intentionally limited and that limit is enforced on the SureCart platform side for performance reasons, so there isn’t a setting to “increase the max characters” for the default output.

If you need longer text under the Collection name, the recommended approach is to customize the Collection page output:

• Full Site Editing (block themes): Create a Collection Archive template and add additional blocks/content where you need it – https://d.pr/i/FlXRwJ
• Page builder sites: Add the extra content using your builder on the Collection page/template – https://d.pr/i/behrWq
• Classic themes: Create/override the taxonomy template in PHP and output the full description there.

This way you can show as much text as you want, but with full control over layout and performance.

Hi @omniusa

Great question!

1. About passwords per file / per customer

At the moment, SureCart does not have a built in feature that automatically creates a unique password for each purchase and then asks the customer for that password before they can download the file.

Instead, SureCart protects digital downloads in a different way:

• You attach your PDF as a download to the product.
• The customer gets access through their SureCart customer dashboard and via secure download links in their emails.
• You can revoke or expire access at any time if needed. (https://surecart.com/docs/product-access-actions/)

If you specifically want the PDF itself to be password protected (for example, the PDF asks for a password when opened), you would need to:

1. Add the password to the PDF with a PDF editor first.
2. Then upload that already protected PDF to SureCart.

SureCart will deliver the file securely, but it does not currently generate or insert passwords inside the PDF itself.

2. Best way to protect PDFs using SureCart Secure Storage

For what you describe (selling PDFs and limiting access), the recommended setup is:

1. Go to WordPress Dashboard → SureCart → Products and open your product.
2. Scroll to Downloads → click Add Downloads.
3. Choose Secure Storage and upload your PDF. (https://surecart.com/docs/attach-files-to-products/)

When you use Secure Storage:

• The PDF is stored on SureCart’s secure servers inside your SureCart account.
• Customers receive a unique, secure, expiring download link after purchase, and they can also access the file from their Customer Dashboard.
• The file URL is not something public that can be easily shared or indexed. Access is tied to the purchase and controlled from your store, so others cannot simply use a shared link to keep downloading your file.

Of course, like with any digital product, a buyer can still manually share the file after they have downloaded it to their computer. No ecommerce platform can fully prevent that, but Secure Storage does stop direct link sharing and unauthorized access through your store.

3. If you store the PDF in your own cloud (Google Drive, Dropbox, etc.)

If you prefer to host files yourself and use an external link:

1. In the product Downloads section, click Add Downloads → choose External link and paste your cloud URL. (https://surecart.com/docs/attach-files-to-products/)

In this case:

• SureCart can only show the link you give it.
• We cannot enforce a password or extra protection on your Google Drive / Dropbox file from SureCart’s side.
• If you want the file to be password protected or restricted, you need to configure that directly in your cloud storage service and then share the password or access instructions with the customer (for example, in the order confirmation email or a custom follow up email).

Guide:
How to Attach a Downloadable File for Your SureCart Products
https://surecart.com/docs/attach-files-to-products/

4. Extra controls you can use

For additional protection of your PDFs, you can also:

• Expire access after a number of days for one time products.
• Revoke or restore access for specific customers if you detect abuse. (https://surecart.com/docs/product-access-actions/)

Guide:
How to Revoke, Unrevoke or Expire Product Access
https://surecart.com/docs/product-access-actions/

If you have any questions or need assistance, please feel free to reach out to us here: https://surecart.com/contact-us/.

Best,

Thank you so much for sharing your experience! It’s great to hear how SureCart has helped streamline your workflow and that our team could quickly deliver the features you needed. Akash and Nodari will be happy to know their support made a difference. Your feedback truly motivates us to keep improving.

Hey @bruno05

I appreciate your interest in SureCart!

Regarding Payment Process/Gateway, we have Paypal, Stripe, Mollie & PayStack, and the team is working to integrate with Razorpay.

Thank you for sharing your suggestion about the authorize.net integration. It’s always helpful to hear what features our users are interested in. Additionally, you can share your ideas on our feature requests board here: https://surecart.feedbear.com/boards/feature-requests.

Just to set clear expectations, we’re not likely to add new gateways like this very soon – it might be on the horizon, but not in the immediate future. We’re focusing on other areas right now, but we always keep an eye on what our users are asking for to help guide our updates down the line.

Thanks again for your input!

Best,

Ivan!

You are most welcome!

Best,

Ivan!