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Viewing 15 replies - 406 through 420 (of 1,238 total)
  • Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    I have also tried deactivating all plugins and then innstall WooCommerce. When I do that, the installation is successfull, but when I try to activate Woocommerce plugin, the website crashes again.

    @jannees This would generally point to a plugin conflict. It sounds like a plugin installed on your site might not be compatible with WooCommerce and causes these crashes.

    I would attempt to go about it inversely. Disable ALL plugins on the site. Under that setup, install and activate WooCommerce. Once Woo is enabled, you can start activating plugins one by one – until one crashes the site. That’s how you’ll be able to find out which one is the conflicting plugin.

    Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    @benjackland1986 Products cannot be sorted automatically in the way you describe. The sorting options shown by Amanda above are the ones available out of the box.

    It sounds like you wants items in the same category to be displayed next to each other. While not the same thing, you can choose for archive pages to only display categories, and then when the customers go into the category they can see the products within that particular one. That’s set up in the same section shown in the screenshot above, using the Shop page display option.

    Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    @antoine69 I’m not fully understanding the issue you report. It sounds like the new WooCommerce Analytics are not reporting orders/products correctly, but I’m not sure what section exactly are you looking at, or what is that isn’t reported correctly.

    Can you share step-by-step instructions on how can we reproduce try to reproduce this?

    Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    I agree the code provided by lorro above would work.

    In case you are wondering, that CSS code is to be added by navigating to Appearance > Customize > Additional CSS.

    I’m closing this thread now as I believe the above correctly addresses the question asked.

    Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    @stevevgl As mentioned by lorro above, the Fan Favorites section of Storefront lists top rated products.

    You can read more about the composition of the Storefront home page on this doc:

    https://docs.woocommerce.com/document/installation-configuration/

    Or ask for help related to Storefront specifically in its support forum:

    https://wordpress.org/support/theme/storefront/

    I’m closing this thread for now.

    Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    But I don’t know how to setup shipping for those who live in Tampa, Florida and spend under $20. Right now it comes back saying No Shipping Options were found. How do I fix this?

    @level360 You’ll want to set up all of your shipping methods within the same shipping zone. Customers can only be matched to a single shipping zone, so you cannot have multiple zones for Tampa. If you need to add multiple methods for the same region, they will all need to be saved within the same shipping zone.

    Hope that helps!

    Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    @jandelay This is not something that can be achieved from the settings out of the box. As you discovered, you can only show to either show ALL products, or hide them all. You can’t pick and choose between items that you want to display and hide.

    Custom coding would be needed in order to show/hide certain products only.

    I’ll leave this thread open in case someone else can chime in in relation to the code you can use.

    Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    @morganelite Issues like this are most often caused by conflicts. Disabling plugins will usually bring the site back on, but re-enabling the conflicting plugin will cause the error to pop up again.

    These issues can be caused by a specific combination of plugins. So, for example, a plugin that adds functionality to the main WooCommerce plugin may be the culprit, but deactivating the WooCommerce plugin would also disable the functionality of that second plugin, thus giving the appearance of the issue being solved.

    The error you shared above those references this plugin: woo-checkout-field-editor-pro. So that would be a great place to start testing. If you disable this plugin, does the issue go away?

    If that doesn’t solve the issue, what you’ll want to do to find out which plugin is the true culprit, is run a full conflict test. You’ll want to temporarily switch your theme to Storefront. Then, disable all plugins on the site except for WooCommerce, and test for the issue.

    If the site works correctly under that default setup, you’ll then have to re-enable features one by one, while testing for the issue; until you find out which one is causing this behavior. If the site crashes again, you’ll know that the last plugin to be updated is what’s causing the issue.

    We recommend that these steps are taken on a staging site, which is a clone of your live site that you can modify without risking making any permanent damage to your live site. You can create it using a plugin like WP-Staging.

    Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    @om2 No, that plugin will not allow you to specify all of those fields for orders to be rejected.

    What you are looking for those sound to be more of a custom solution. If the other plugin you had found for this will not work, then you may consider a custom-tailored solution for your site that extends the default features of the WooCommerce plugin. If you need any coding help, you can reach out to one of WooCommerce’s customization partners:

    https://woocommerce.com/customizations

    They’d be able to give you a clearer idea about the scope of the project and quote you for their services.

    If one the other hand you’d like to give that Anti-Fraud extension a try, note that WooCommerce.com has a 30-day refund policy; so that you can test out an extension and determine for yourself whether it will work or not.

    Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    This dashboard was integrated into the core WooCommerce plugin only recently, so I don’t think it would have worked correctly “a few months ago”. Before it was enabled in the core plugin, it was only available as part of a feature plugin called WooCommerce Admin, which I don’t see installed on your site.

    @starplayer I’m not sure what you are referring to when you say “the top notification text box”, can you clarify? From Analytics > Settings you can import data by selecting the time frame you’d like this to apply to (All time, Last 365 days, etc.), and then you can unmark the checkbox that says Skip previously imported customers and orders to force it to import all data, regardless of whether it had been previously processed or not.

    What happens when you try that?

    Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    We haven’t heard back from you or other users in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    @daniel1009 The fields not appearing when logged in would be expected – since the comment/review would then be linked to your account and a new name and email are not needed.

    As for not being able to actually submit the reviews, it’s hard to tell what might be preventing that action. One good place to start with this type of issues are conflict tests. Have you tried one of those yet?

    You’ll want to temporarily switch your theme to Storefront. Then, disable all plugins on the site except for WooCommerce, and test for the issue.

    If the issue is gone, you’ll then have to re-enable features one by one, while testing for the issue; until you find out which one is causing this behavior.

    We recommend that these steps are taken on a staging site, which is a clone of your live site that you can modify without risking making any permanent damage to your live site. You can create it using a plugin like WP-Staging.

    Hope that helps narrow down the issue!

    Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    @babyshopping This is the support forums for questions about the core WooCommerce plugin. Support for other plugins outside the main WooCommerce one is not provided over here.

    Is this the plugin you are having issues with?

    https://woocommerce.com/products/facebook/

    If that’s the case, you can send a help request to SkyVerge, the team behind the plugin. To so do you’ll have to login to your WooCommerce.com that owns an active license for that plugin. Once logged in, you’ll see the option to Get Support for the Facebook plugin directly from its plugin page:

    Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    @ghazi27 This is a forum for free users to get support for the core WooCommerce plugin. You’ll need to reach out to the developers of that Additional Variation Images plugin you are using, for assistance related to that particular extension.

    Is this the plugin you have installed? https://woocommerce.com/products/woocommerce-additional-variation-images/

    If it is, and you still have an active license for the extension, you can reach out to the WooCommerce.com support team by navigating to WooCommerce.com, and after logging in to the account that owns your license, submit a support request from this page:

    https://woocommerce.com/my-account/create-a-ticket/

    Note that support through that form is limited to customers that own a paid active license to one of WooCommerce.com’s extensions.

Viewing 15 replies - 406 through 420 (of 1,238 total)