• Resolved babyshopping

    (@babyshopping)


    Hi
    I have connected My woocommerce store to Facebook and created a section for Facebook shop But there is no catalog or products when i go My Facebook shop. I have talk to Facebook helpsenter but everything was ok there. They told me to talk to woocommerce helpsenter. When i go to my control panel i get a message, it says: “Facebook for wooommerce is migrating to a more secure connection. Please click here and to go Manage connection >advanced options >reconnect catalog to securely reconnect”
    So i do that . I Click on the manage connection then i come to another page. It is written that your woocommerce shop is connected to Facebook. Om the left side there is Facebook site, Facebook pixel, your products, ad layouts and advansed options. When i click on the advansed options it says i have 20 products on the store then down it says reconnect catalog<Please reconnect your catalog to continue to syncing your products from woocommerce . When i click on reconnect catalog, notting happens. I dont know what the issue is now. I have tried everything.

    The page I need help with: [log in to see the link]

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  • Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    @babyshopping This is the support forums for questions about the core WooCommerce plugin. Support for other plugins outside the main WooCommerce one is not provided over here.

    Is this the plugin you are having issues with?

    https://woocommerce.com/products/facebook/

    If that’s the case, you can send a help request to SkyVerge, the team behind the plugin. To so do you’ll have to login to your WooCommerce.com that owns an active license for that plugin. Once logged in, you’ll see the option to Get Support for the Facebook plugin directly from its plugin page:

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The topic ‘Woocommerce for Facebook’ is closed to new replies.