Support » Plugin: WooCommerce » Reviews form don’t display name and email fields in Chrome

  • Resolved daniel1009

    (@daniel1009)


    The name and email fields don’t display in Chrome and when I submit the form, it redirects to the website homepage and the review doesn’t submit. Any ideas?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Fernando

    (@fhaps)

    Automattic Happiness Engineer

    @daniel1009 I tested this on my end, but both the email and name fields appear to be working correctly:

    I tested in Chrome, Safari, and Firefox. It worked on all browsers.

    Thanks – In further checking, I found that these fields don’t appear when I am logged in. I still have the problem of the form not submitting. When I leave a review, it redirects to the homepage and the submission isn’t there when I get into the product (in dashboard) and look at the reviews section.

    Plugin Support Joey Ricketts

    (@jricketts4)

    @daniel1009 – Can you paste a copy of your system status report here as a reply? You can find this at: WP Dashboard > WooCommerce > Status > ‘Get system report’

    Thanks!
    – Joey

    Is there a more secure way to do this. Can I PM

    Plugin Support AW

    (@slash1andy)

    Automattic Happiness Engineer

    There is not a PM function here in the forums, no.

    I would recommend editing the report to remove info you are not comfortable sharing.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://woodrichbrand.com
    Site address (URL): https://woodrichbrand.com
    WC Version: 4.1.0
    REST API Version: ✔ 1.0.7
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    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: ✔
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.16
    PHP Post Max Size: 128 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.66.0
    OpenSSL/1.1.1d-fips
    
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    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
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    ### Security ###
    
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    ### Active Plugins (29) ###
    
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    WooCommerce ShippingEasy Integration: by WooThemes – 4.1.0 – Installed version not tested with active version of WooCommerce 4.1.0
    WooCommerce: by Automattic – 4.1.0
    Yoast SEO Premium: by Team Yoast – 14.1
    WP Add Custom CSS: by Daniele De Santis – 1.1.5
    WP Mail Logging: by MailPoet – 1.9.6
    Yoast SEO: WooCommerce: by Team Yoast – 13.1
    YITH WooCommerce Ajax Search: by YITH – 1.7.8
    
    ### Inactive Plugins (3) ###
    
    Authorize.Net WooCommerce Addon: by Syed Nazrul Hassan – 1.0.6 – Installed version not tested with active version of WooCommerce 4.1.0
    BackupBuddy: by iThemes – 8.5.7.0
    WooCommerce Authorize.Net AIM Gateway: by SkyVerge – 3.14.6 – Installed version not tested with active version of WooCommerce 4.1.0
    
    ### Dropin Plugins (1) ###
    
    object-cache.php: Memcached
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #37222 - /shop/
    Cart: #156 - /cart/
    Checkout: #157 - /checkout/
    My account: #158 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: OceanWP Child
    Version: 1.0
    Author URL: https://oceanwp.org/
    Child Theme: ✔
    Parent Theme Name: OceanWP
    Parent Theme Version: 1.8.3
    Parent Theme Author URL: https://oceanwp.org/about-me/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: oceanwp/woocommerce/cart/mini-cart.php
    oceanwp/woocommerce/content-single-product.php
    oceanwp/woocommerce/loop/loop-start.php
    oceanwp/woocommerce/single-product/title.php
    
    ### Authorize.Net Credit Card ###
    
    Environment: Production
    Tokenization Enabled: –
    Debug Mode: Off
    Webhooks Enabled: ❌
    						No signature key configured
    
    ### Action Scheduler ###
    
    Complete: 10,897
    Oldest: 2020-04-13 11:14:31 -0500
    Newest: 2020-05-14 11:10:13 -0500
    
    Pending: 4
    Oldest: 2020-05-14 11:21:54 -0500
    Newest: 2020-05-14 11:25:13 -0500
    
    
    daniel1009

    (@daniel1009)

    Any ideas based on the system status?

    Plugin Support Fernando

    (@fhaps)

    Automattic Happiness Engineer

    @daniel1009 The fields not appearing when logged in would be expected – since the comment/review would then be linked to your account and a new name and email are not needed.

    As for not being able to actually submit the reviews, it’s hard to tell what might be preventing that action. One good place to start with this type of issues are conflict tests. Have you tried one of those yet?

    You’ll want to temporarily switch your theme to Storefront. Then, disable all plugins on the site except for WooCommerce, and test for the issue.

    If the issue is gone, you’ll then have to re-enable features one by one, while testing for the issue; until you find out which one is causing this behavior.

    We recommend that these steps are taken on a staging site, which is a clone of your live site that you can modify without risking making any permanent damage to your live site. You can create it using a plugin like WP-Staging.

    Hope that helps narrow down the issue!

    Plugin Support Fernando

    (@fhaps)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

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