• Resolved ysam020

    (@ysam020)


    I am facing issues with the Address form on my website on both Edit Address page and checkout page. Can someone please tell me how to fix it?
    Thanks.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    I visited your site, added a product to my cart, and was able to see that the fields on the checkout form are displaying in an strange layout:

    Issues like this are most often caused by your theme, or a plugin conflict. To verify this, you’ll want to temporarily switch your theme to Storefront. Then, disable all plugins on the site except for WooCommerce, and test for the issue.

    If the issue is gone, you’ll then have to re-enable features one by one, while testing for the issue; until you find out which one is causing this behavior.

    We recommend that these steps are taken on a staging site, which is a clone of your live site that you can modify without risking making any permanent damage to your live site. You can create it using a plugin like WP-Staging.

    This plugin lets you copy and redeploy a WordPress site with minimal work.

    If you confirm the issue is caused by your theme, or by a particular plugin, then you’ll be able to contact the corresponding development/support team for help.

    Thread Starter ysam020

    (@ysam020)

    It worked for me. Thanks a lot.

    Thread Starter ysam020

    (@ysam020)

    I am facing a similar issue in the footer of homepage only (works fine on rest of pages). Can you please help me through that too.

    Thread Starter ysam020

    (@ysam020)

    After disabling a certain plugin everything looks fine on the staging site, but on the original website footer looks strange on Homepage only

    Plugin Support slash1andy

    (@slash1andy)

    Automattic Happiness Engineer

    Hey again!

    Were you able to do the conflict testing on your live site as well (if you are only seeing the issue on your live site)? If the footer is having issues there, that doesn’t really seem to be a WooCommerce issue.

    Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)

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