deathlynotes
Forum Replies Created
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Hello @mynameisdolor
Could you please post your site URL here so that we can have a look?
If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.
Thanks!
Let me know if you have any questions.
My best regards,
Michelle C.
Hello @firstborn01
Could you confirm if you still need help with your first request, please?
Let me know if you have any questions.
My best regards,
Michelle C.
Hello @keshavgupta
Could you confirm that you are using a Facebook page to share your posts, please?
You will need to use a Facebook account that has a Profile with administrative rights to the Page. A Page-only account, a page managed by the Facebook Business Manager, or pages using Facebook’s new page experience cannot be used with Publicize.
If you are using a Facebook page correctly, please check the section Troubleshooting Publicize Facebook Connections at:
* https://jetpack.com/support/publicize/facebook/#troubleshooting-facebook
Let me know if you have any questions.
My best regards,
Michelle C.
Hello @chilltee
Glad to help!
Could you confirm if you are using the WPBakery Page Builder to create the Product Page, or are you using the WooCommerce native theme page?
Looks like the WPBakery Page Builder is outdated, and this could cause the error on the javascript loading for the products.
Since your case requires more security access, could you contact us via this contact form, please?
Please include a link to this thread in your message.
Let me know if you have any questions.
My best regards,
Michelle C.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] uninstall creative mailHello @tomcoady
Glad to help!
Could you check if you have Creative Mail plugin installed on your site, please?
Deactivating the plugin will remove it from the Sharing list.
You can check how to deactivate plugins at:
* https://wordpress.org/support/article/managing-plugins/#uninstalling-plugins
Let me know if you have any questions.
My best regards,
Michelle C.
Hello @utkarsh955
Since your case requires more security access, could you contact us via this contact form, please?
Please include a link to this thread in your message.
Let me know if you have any questions.
My best regards,
Michelle C.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Automatic updates errorHi @hampalm1
I’m marking this as resolved since you are moving your site for a new host, and this should solve the cron issue.
If you still need help with this, please feel free to mark it ‘not resolved’ again.
Thanks
Michelle C.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Widget Visibility issueHello there,
Glad to help!
Since your case requires more security access, could you contact us via this contact form, please?
Please include a link to this thread in your message.
Let me know if you have any questions.
My best regards,
Michelle C.
Hello there,
I am glad to help!
Regarding your request:
> Jetpack boost critical CSS seems to load scripts that I have in the widgets sidebar, at the bottom of the page instead.
Could you deactivate the option ‘Critical CSS’ on Jetpack Boost and see if the issue persists, please?
Let me know if you have any questions.
My best regards,
Michelle C.
Hello @deercro1
Glad to help!
As requested, I deactivated your site monitoring. You should not receive notification emails anymore.
Let me know if you have any questions.
My best regards,
Michelle C.
Hello there,
I am glad to help!
We’re not able to help directly with customizations per our [Support Policy](https://jetpack.com/support/scope-of-support/).
Our documentation about customizing a site using Jetpack is here:
https://jetpack.com/2020/01/23/how-to-customize-wordpress-site-jetpack/
Since so many themes override our CSS to varying extents, it’s not feasible for us to provide detailed documentation on modifying our plugin and addons with CSS.
Please let us know if you have any other questions.
Best,
Michelle C.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Specific Popular postsHello @khaledsayed
Glad to help!
I’m afraid this is beyond the scope of the support we can offer here.
You may want to consider hiring someone to develop this function for your site.
Let me know if you have any questions.
My best regards,
Michelle C.
Hello @tomwcohn
Glad to help!
When Site Accelerator is activated, large-size images take some time to be processed by our CDN.
I recommend you try uploading a differently-named image with a smaller file size and see if the issue persists.
More information about Site Accelerator at https://jetpack.com/support/site-accelerator/
Let me know if you have any questions.
My best regards,
Michelle C.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] The problem with avatarsHello @grandcongress
Glad to help!
I’m afraid this is beyond the scope of the support we can offer here, as you can see at https://jetpack.com/support/scope-of-support/
I recommend you contact the plugin developer that you are using and ask them to confirm if the plugin is 100% compatible with the Jetpack Accelerator.
You can reach their support at https://wordpress.org/support/plugin/wp-recall/
Note that the plugin deactivates Gravatar and shows an uploaded image instead, so it is not related to the Gravatar.
Let me know if you have any questions.
My best regards,
Michelle C.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Disconnected Jetpack PluginHello @protekenterprises
I am glad to help!
You can reconnect to your admin dashboard at (yourdomain.com)/wp-admin/ or via https://wordpress.com/log-in
After logging in to your site, could you please disconnect and then reconnect Jetpack? You can follow these instructions to do that:
1. Go to the **Jetpack** menu in your WP-Admin dashboard
2. Scroll down to find the *Connections* area.
3. Click *Manage site connection*.
4. Click **Disconnect** and follow the prompts to complete the disconnection process.
5. Click **Set Up Jetpack** button to connect your site to WordPress.com again.This handy guide explains the full process in more detail:
* https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack
Let me know if you have any questions.
My best regards,
Michelle C.