Disconnected Jetpack Plugin

  • Resolved protekenterprises

    (@protekenterprises)


    4 years, 9 months ago

    Yesterday when I updated the woo commerce plugin my site had a critical error. While trying to fix the issue I disconnected my Jetpack plugin and now the site is no longer connected to my WordPress account. I don’t know how to reconnect my site and get access to my admin portal. We are a small company where we all pitch in where we can. I’m by NO MEANS an expert so any help would be amazing. Our site is back up but the store portion is down, I’m guessing due to the disabled plugins.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • deathlynotes

    (@deathlynotes)

    4 years, 9 months ago

    Hello @protekenterprises

    I am glad to help!

    You can reconnect to your admin dashboard at (yourdomain.com)/wp-admin/ or via https://wordpress.com/log-in

    After logging in to your site, could you please disconnect and then reconnect Jetpack? You can follow these instructions to do that:

    1. Go to the **Jetpack** menu in your WP-Admin dashboard
    2. Scroll down to find the *Connections* area.
    3. Click *Manage site connection*.
    4. Click **Disconnect** and follow the prompts to complete the disconnection process.
    5. Click **Set Up Jetpack** button to connect your site to WordPress.com again.

    This handy guide explains the full process in more detail:

    * https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack

    Let me know if you have any questions.

    My best regards,

    Michelle C.

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    4 years, 9 months ago

    Hi there,

    It has been more than one week since we have heard from you, so I’m marking this topic as resolved. But If you have any further questions or need some more help, you’re welcome to reply here or open another thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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