deathlynotes
Forum Replies Created
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Hello @nbrplaza
Could you save a full site backup (files and database) and change your theme, deactivate the plugins Yet Another Related Posts Plugin (YARPP) and SG Window Pro, with the Jetpack Boost activated, and send us the results, please?
Screenshots are welcomed. I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this email. It works with Chrome, Firefox and IE.
Let me know if you have any questions.
My best regards,
Michelle C.
Hello @quinncom
I’m afraid this is beyond the scope of the support we can offer here. You may want to consider hiring someone so that you can give them direct access to the site for far more efficient customization than we can provide here.
Here you can find information about Carousel and filters that could be used to customize block:
* https://jetpack.com/support/carousel/
* Code references: https://developer.jetpack.com/Let me know if you have any questions.
My best regards,
Michelle C.
Hello @joewnc
As requested, we removed the images from the cache.
Let me know if you have any questions.
My best regards,
Michelle C.
Hello @ahmad7897860
Glad to help!
I checked your site and there is a secure error on it:
Secure Connection Failed An error occurred during a connection to faglisten.no. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.Usually, this error is related to the SSL certificate installed on the site. I recommend you contact your hosting support and request them to verify your certificate.
Jetpack Boost should work after the certificate is set correctly.
Let me know if you have any questions.
My best regards,
Michelle C.
Hello @kyndhi1
Glad to help!
Our CDN cache is automatically cleared every day, it caches all the images from your Media Library. If the images are still on the Media Library, the purge will not remove cached images.
In order to clear specific images, please send us a list of images that are still showing as cached for you, and we will purge those.
Let me know if you have any questions.
My best regards,
Michelle C.
This could be a browser cache error.
Some issues that you encounter with your WordPress.com blog or account can be solved by changing your browser settings, refreshing the page, or clearing the browser cache and cookies.
Here is our support doc that explains how to fix these issues: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
Let me know if you have any questions.
My best regards,
Michelle C.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Subscribe – external linkHello @belandg
The subscription block doesn’t have external links.
What you can do is creating a page and add the subscription block on it, then share the link for those who want to sign-up for your site.
Let me know if you have any questions.
My best regards,
Michelle C.
Hello @haroldson8
I checked your website and looks like the theme is causing an error on the contact form.
It would be useful to diagnose this by temporarily switching to one of the default WordPress themes — preferably Twenty Seventeen. You can do this by installing a plugin that only switches the theme for the current user, linked below:
https://wordpress.org/plugins/theme-switcha/
Or, if you’d rather not use a plugin, you could temporarily set your active theme to Twenty Seventeen. The Twenty Seventeen theme comes preinstalled with your WordPress, and you can find it under Appearance > Themes.
See if the issue remains with the contact form, you’ll need to contact your theme’s developer to see if they can help you troubleshoot.
Just a side-note; before you swap your theme, we recommend that you make a full backup of your site.
Let us know what you find!
Best,
Michelle C.
Hey @smartyp
Since your case requires more security access, could you contact us via this contact form, please?
Please include a link to this thread in your message.
Let me know if you have any questions.
My best regards,
Michelle C.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] JETPACK DISCONNECTHello @joshgem
Glad to help!
Since your case requires more security access, could you contact us via this contact form, please?
Please include a link to this thread in your message.
Let me know if you have any questions.
My best regards,
Michelle C.
Hello @jeretiens
Glad to help!
You can find more information about the Sharing Buttons and customization at:
* https://jetpack.com/support/sharing/
* https://jetpack.com/2016/04/15/hook-month-customizing-sharing/
* https://jetpack.com/2013/05/03/custom-sharing-libraries/I’m afraid this is beyond the scope of the support we can offer here. You may want to consider hiring someone so that you can give them direct access to the site for far more efficient customization than we can provide here.
Let me know if you have any questions.
My best regards,
Michelle C.
Hello @dlsn
Glad to help!
You can get all the information about using the Jetpack Contact Form blocks at:
* https://jetpack.com/support/contact-form/#create
* https://jetpack.com/features/discussion/contact-forms/
Let me know if you have any questions.
My best regards,
Michelle C.
Hey @sgallant
Since your case requires more security access, could you contact us via this contact form, please?
Please include a link to this thread in your message.
Let me know if you have any questions.
My best regards,
Michelle C.
Could you share a screenshot of the error you are receiving, please?
I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this email. It works with Chrome, Firefox, and IE.
Let me know if you have any questions.
My best regards,
Michelle C.