deathlynotes
Forum Replies Created
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Glad to help!
Could you please try pausing Cloudflare as described here?
https://support.cloudflare.com/hc/en-us/articles/203118044#h_8654c523-e31e-4f40-a3c7-0674336a2753
After you’ve paused it, would you please disconnect and then reconnect Jetpack? You can follow these instructions to do that:
1. Go to the **Jetpack** menu in your WP-Admin dashboard
2. Scroll down to find the *Connections* area.
3. Click *Manage site connection*.
4. Click **Disconnect** and follow the prompts to complete the disconnection process.
5. Click **Set Up Jetpack** button to connect your site to WordPress.com again.This handy guide explains the full process in more detail:
[https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack](https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack)
Let me know if you have any questions.
My best regards,
Michelle
Hey @tips4gamers
Jetpack Boost does not include any optimizations that target AMP pages at this time.
However, we are always looking for new ways to help our users perform better.
Let me know if you have any questions.
My best regards,
Michelle
Hi @mtchbkdev
Facebook made some changes to the way the posts are shared and requires a FB App now.
Not to worry, you can follow these steps to disconnect and reconnect your Jetpack to Facebook.
Please do the following, in this specific order:
1 – Access your site Dashboard → Tools → Marketing → Connections (https://wordpress.com/marketing/connections/). Look for your social media connection and click on the ‘Disconnect’ button.
2 – Disconnect your Jetpack, using these instructions; (https://jetpack.com/support/disconnect-jetpack-sites/)
3 – Remove WordPress from your allowed Applications on your social media account(s).
* You can revoke your Business integrations at https://www.facebook.com/settings?tab=business_tools&ref=settings
4 – Reconnect your Jetpack, using these instructions: https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack
5 – Reconnect your social media profile(s) at Dashboard → Tools → Marketing → Connections (https://wordpress.com/marketing/connections/). Look for your social media connection and click on the ‘Connect’ button.
Then, make a test post and see if it was shared on the social channels.
Let me know if you have any questions.
My best regards,
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Premium Content SubscriberI’m afraid this is beyond the scope of the support we can offer here.
You may want to consider hiring someone so that you can give them direct access to the site for a far more efficient customization than we can provide here.
Please try https://jobs.wordpress.net/ or https://jetpack.pro/ if you need help.
Let me know if you have any questions.
My best regards,
Michelle
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Tiled mosiacHey @skyrals
Glad to help!
It’s possible that there might be a conflict with one of your current plugins or your theme.
Try disabling all of your plugins except Jetpack. Then try testing again to see if the issue persists. If that resolves your issue, you can find what was causing it by enabling each plugin one by one while continuing to test.
If that doesn’t help, you can also try switching to the Twenty Twenty theme via Appearance > Themes, and test again. If the issue is resolved then you know it’s a problem with the theme, and you’ll need to contact the theme author for further assistance.
Let us know how it goes.
My best regards,
Michelle
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Can’t edit pagesWe do prefer that you send the logs information via our Support. This way, you can attach the log files and screenshots with the issue directly.
Mal-intentioned people could use the files to investigate your sites, and it is not secure.
Thank you.
Let me know if you have any questions.
My best regards,
Michelle P.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Jetpack – clear cached imageHey @christdg
The image was removed as requested.
Let me know if you have any questions.
My best regards,
Michelle P.
Hello @gsg466139015
I tested your website and everything is working as expected, including Jetpack.
Since your case requires more security access and you have a Business plan, could you contact us via this contact form, please?
Please include a link to this thread in your message.
Let me know if you have any questions.
My best regards,
Michelle P.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] SecurityHello @npu2021
Glad to help!
If you keep your website updated (WordPress core, plugins, and the theme), use trustable plugins and strong passwords, you don’t need to worry, Jetpack Protection handles the cracking password attempts, and your hosting probably has security layers in place to avoid other types of hacking attempts.
Here you can find some information on how to keep your site secureÇ
* https://wordpress.com/support/security/
Let me know if you have any questions.
My best regards,
Michelle P.
Hi @eno1x
I’m marking this as resolved since it’s not a Jetpack issue.
If you still need help with this, please feel free to mark it as ‘not resolved’ again.
Thanks
Michelle P.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Fatal error: Uncaught ErrorHey @anncosch
Jetpack is unable to make an XML-RPC request to your website.
Please make sure that XML-RPC is turned on and that Jetpack is installed, activated, and connected with your WordPress.com account.
You can follow these instructions to reconnect your Jetpack:
1. Go to the **Jetpack** menu in your WP-Admin dashboard
2. Scroll down to find the *Connections* area.
3. Click *Manage site connection*.
4. Click **Disconnect** and follow the prompts to complete the disconnection process.
5. Click **Set Up Jetpack** button to connect your site to WordPress.com again.This handy guide explains the full process in more detail:
[https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack](https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack)
Let us know if you have any questions.
Hey @rteurdu
I checked your site and there is outdated software on it.
I recommend you upgrade the WordPress core, plugins, and the theme and reconnect your Jetpack.
You can follow these instructions to do that:
1. Go to the **Jetpack** menu in your WP-Admin dashboard
2. Scroll down to find the *Connections* area.
3. Click *Manage site connection*.
4. Click **Disconnect** and follow the prompts to complete the disconnection process.
5. Click **Set Up Jetpack** button to connect your site to WordPress.com again.This handy guide explains the full process in more detail:
[https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack](https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack)
Let us know if you have any questions.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Old stats goneHey @gabef
Since your case requires more security access, could you contact us via this contact form, please?
Please include a link to this thread in your message.
Let me know if you have any questions.
My best regards,
Michelle C.
It is not related to the multiple users you have, since Jetpack is showing as connected with one account.
I debug your domain at Jetpack systems and I recommend you contact your hosting support. You have a WordPress Managed hosting, and maybe they activated a module that is blocking Jetpack to connect fully.
In case your hosting needs more information from our side, could you contact us via this contact form, please?
Please include a link to this thread in your message.
Let me know if you have any questions.
My best regards,
Michelle C.
Hello @andahs
An internal server error, also known as a 500 error, indicates that something crashed on your server when trying to load the page. The good news is that these errors are typically logged by your server, and if we can find the exact error, we can hopefully figure out what’s going wrong.
Can you access your site’s error logs and send us any fatal errors that occurred around the time you saw the problem? If you’re not sure how to access them, your hosting provider will be able to help find them.
Let us know if you have any questions.