deathlynotes

Hello David,

Would you please disconnect and then reconnect Jetpack? You can follow these instructions to do that:

1 – Go to the **Jetpack** menu in your WP-Admin dashboard
2 – Scroll down to find the *Connections* area.
3 – Click *Manage site connection*.
4 – Click **Disconnect** and follow the prompts to complete the disconnection process.
5. – Click the **Set Up Jetpack** button to connect your site to WordPress.com again.

This handy guide explains the full process in more detail:

* [How to disconnect Jetpack](https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack)

After reconnecting, please contact us back to confirm.

Hi @trisham

Could you please post your site URL here so that we can have a look?

If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.

Thanks!

Hey @lacavernamx

Here you will find instructions to set your Cloudflare to work with Jetpack correctly:

* https://jetpack.com/support/getting-started-with-jetpack/configure-jetpack-cloudflare/

Let me know if you have any questions.

My best regards,

Michelle

Hi @ions2020

Unfortunately, this is a hosting issue and it is out of our scope to solve it.

We need a valid connection between Jetpack and your site, and unblocking the file https://artionacademy.com/xmlrpc.php is a requirement.

I recommend you to insist to the hosting support to turn on xmlrpc.php file again or, in the last case, change hosts.

Let me know if you have any questions.

My best regards,

Michelle

Hello @jules-colle

Please contact us via this contact form, so we can investigate with more in-depth tools.

Please include a link to this thread in your message and your site URL.

Let me know if you have any questions.

My best regards,

Michelle

Hi @hoangtrang14

I am afraid the conversion is required to improve video delivery.

You can find some tips to improve your video upload here:

* https://jetpack.com/support/jetpack-videopress/uploading-a-video-to-jetpack-videopress/

Let me know if you have any questions.

My best regards,

Hey @ions2020

I tested your website and the images and logo are showing on the site. This could be a cache issue on your end.

Some issues that you encounter with your WordPress.com blog or account can be solved by changing your browser settings, refreshing the page, or clearing the browser cache and cookies.

Here is our support doc that explains how to fix these issues:

* https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

However, the connection between your site and Jetpack is not healthy. That means we cannot access your site’s XML-RPC file, which is needed for our connection:

* https://artionacademy.com/xmlrpc.php

The link above must return the following message:

XML-RPC server accepts POST requests only.

You can see a working example here: http://jetpack.me/xmlrpc.php

Since your site returns an error for this page, please check the following:

* Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP (if you’re not sure what this means, please ask your hosting customer support for a hand)? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard → Upgrades page, then clicking the “Reinstall WordPress” button.

* Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file. Again, if you’re not sure what this means, your host customer support should be able to lend a hand.

* Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your hosting support and ask them to allow Jetpack to access xmlrpc.php.

Once we are able to access your site’s xmlrpc.php file, you should be able to connect Jetpack to WordPress.com:

* https://jetpack.com/support/reconnecting-reinstalling-jetpack

Let me know if you have any questions.

My best regards,