Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Disabled and enabled jetpack plugin. Now all backups and stats are gone

  • Resolved Jules Colle

    (@jules-colle)


    Hi, I have a client who has a jetpack premium subscription. I’m the developer of the website, and while trying to fix a problem I temporarily disabled the JetPack plugin.

    After re-enabling, everything is gone. When my client logs in to her JetPack dashboard all her stats and backups are gone. She just renewed her subscription on 3 december. What can we do to fix this as soon as possible? She currently has no time to handle this herself but I can get access to her account.

    The page I need help with: [log in to see the link]

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