deathlynotes

Hello @vkean2011

Please contact us via this contact form, so we can migrate the stats for you.

Please include a link to this thread in your message and your site URL.

Let me know if you have any questions.

My best regards,

Michelle

Hello @emmantsia

I tested your page https://www.wizard.works/shop/bags/bar-stem-bags/go-go-top-tube-bag/ and when I select the options, it is loading the correct image on my end.

It is taking some seconds to load the correct image. Could it be a browser cache or hosting server issue?

Some issues that you encounter with your site can be solved by changing your browser settings, refreshing the page, or clearing the browser cache and cookies.

Here is our support doc that explains how to fix these issues: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

For the hosting server, I recommend you to contact your hosting support and ask them to review your memory usage and spikes, they can check your logs and see the errors that is occurring as well.

At this moment, we don’t have enough information, and your site is working on my end, so we need more data to continue your troubleshooting.

Let me know if you have any questions.

My best regards,

Michelle

Hello @emmantsia

Our developer team is aware of the issue and the fix will be addressed on WordPress 5.9.1 upgrade.

I invite you to follow its progress here https://core.trac.wordpress.org/ticket/54902.

Let me know if you have any questions.

My best regards,

Michelle

Hello @waimanalo

Please contact us via this contact form, so we can forward your issue to the Developers team to review it.

Please include a link to this thread in your message and your site URL.

Let me know if you have any questions.

My best regards,

Michelle

Hi @erkana

Glad to help!

Please contact us via this contact form, so we can investigate with more in-depth tools.

Please include a link to this thread in your message and your site URL.

Let me know if you have any questions.

My best regards,

Michelle

Michelle`

Hi @fotozuiver

You can customize your CSS to not display the I (information) icon.

It is out of our scope to provide custom CSS codes, but you could try this one:

.jp-carousel-icon-btn {
display: none !important;
}

Let me know if you have any questions.

My best regards,

Michelle

Hi @lsbmarketing

I checked your connection with the Jetpack and it is not working correctly, as you can see on https://jptools.wordpress.com/debug/

That could be causing other issues with your contact form. Before we continue the contact form troubleshooting, we need to discard any Jetpack errors.

Could you please disconnect and then reconnect Jetpack? You can follow these instructions to do that:

1 – Go to the **Jetpack** menu in your WP-Admin dashboard
2 – Scroll down to find the *Connections* area.
3 – Click *Manage site connection*.
4 – Click **Disconnect** and follow the prompts to complete the disconnection process.
5 – Click the **Set Up Jetpack** button to connect your site to WordPress.com again.

This handy guide explains the full process in more detail:

* How to disconnect Jetpack: https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack

After reconnecting the site, check the Debug again, activate Akismet and contact us back to continue the troubleshooting process.

Let me know if you have any questions.

My best regards,

Michelle

Hi @trisham

I made the tests in Firefox and Chrome, and I wasn’t able to reproduce this hover behavior on my end.

Could you send a screenshot showing what you see on your end, please?

I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this email. It works with Chrome and Firefox.

Let me know if you have any questions.