Plugin Support
Cara
(@dcka)
Hi, @turkijefm!
If you are seeing a similar issue, according to our forum guidelines, it would be best that you create your own thread since something else may be causing the issue on your site, which seems like the case here. We would gladly assist you from there!
Plugin Support
Cara
(@dcka)
Hi again Clarissa @herluxurywellness,
Yes it is definitely WooCommerce Memberships, i have version 1.21.6 by SkyVerge. I’m not sure which link I should retrieve.
Thanks for confirming! In this case, you can reach out to SkyVerge for support by following these steps:
- Log in to your WooCommerce.com account you used to purchase WooCommerce Memberships
- Head to WooCommerce.com > My Account > Support
- Make sure to select “Help with my purchased products” and WooCommerce Bookings so that your request is directly sent to SkyVerge
Please let me know if you run into any issues with that!
Plugin Support
Cara
(@dcka)
The products go in and out of stock so I need them to be able to receive reviews regardless.
I see what you mean now! I just tested this on my site, and I do see that out-of-stock products become unclickable from the My Account page.
I’m not entirely sure how to change that behavior yet, but considering the links should still work, I’m thinking of a workaround.
What’s your process right now for requesting reviews from customers? For instance, are you sending emails asking customers to go to their My Account page to review their purchases?
Hi @coryjames038,
It’s unlikely that the SVG icons are from Storefront as I’m not seeing any traces of them in the default Storefront code here: https://github.com/woocommerce/storefront
That said, to help you determine if the code is from Storefront or something else entirely, can you share with us a link to a page on your site where the SVG icons are present?
I hear you, @norcalmark!
Can you see if adding the following code to WP Admin > Appearance > Customize > Additional CSS works for your site?
.col-full {
max-width: none;
}
Plugin Support
Cara
(@dcka)
Hi Clarissa @herluxurywellness,
I don’t think we received a reply from you in this forum thread at least. Can you clarify again, do you have this Memberships plugin: WooCommerce Memberships?
If not, can you send us a link to the exact one you have? You can also check under WP Admin > Plugins for the exact name of the plugin and share it with us here.
Plugin Support
Cara
(@dcka)
Hi, @luca2715!
Can you please clarify for us, by invoice, do you mean the order confirmation email that a customer receives after purchase? Or are you using an invoicing plugin?
The reason I ask is that I tested a similar setup to yours on one of my sites, and this is the order confirmation email I got:
Link to image: https://d.pr/i/Pd4Ev3
My site, however, is using the default email templates that come with WooCommerce.
Plugin Support
Cara
(@dcka)
Hi Radek @radoslaws!
Yes, that should be possible.
In your variable product’s inventory settings, you’ll want to make sure “Enable stock management at product level” is checked. Then you can enter the “Stock quantity” to be shared by both option A and option B:
Link to image: https://d.pr/i/ZfWl9B
Plugin Support
Cara
(@dcka)
Hi, @omariv!
I checked your site with a Safari browser, and I got the following result at checkout:
Link to image: https://d.pr/i/pBW1MC
Is that different from what you’ve been experiencing? If yes, can you see if clearing the browser caches on both Edge and Safari helps?
Plugin Support
Cara
(@dcka)
Hi, @losvaposvape!
By “some products this is available but some not,” are you seeing a pattern in the products that cannot be clicked? For instance, are these variable products? Or were they created with a particular plugin?
While we wait for more information from you, can you also try refreshing your site’s permalinks? You can do that by heading to WP Admin > Settings > Permalinks. You don’t need to make any changes. You simply need to press the “Save Changes” button.
Plugin Support
Cara
(@dcka)
Hi, @nishantsaini0442!
Can you please try regenerating the Analytics data? You can do that by following these steps:
- Go to Analytics > Settings in your dashboard.
- Scroll down to the “Import Historical Data” section and click the “Start” button.
Link to image: https://d.pr/i/M9Mr0e
That may take some time to import. You don’t need to remain on the page. It’s fine to leave and come back later.
Once the import has completed, check the Analytics reports again to see if the data is correct now. If it still isn’t, then go back to Analytics > Settings. This time, delete the previously imported data:
Link to image: https://d.pr/i/HSWiuE
Once it’s gone, then run the import tool again. This will give a fresh, complete data set to work with.
Please give that a go, and let us know if you still have issues after!
Hi Mike @cuttycliffy,
Thank you for that information!
To be clear though, are you not using the WooCommerce plugin?
I do not remember any changes except adding google recaptcha. Do you happen to know if using recaptcha causes issues with Storefront? Maybe there is a better plugin?
I’m not aware of any Storefront issues specific to Google ReCaptcha. That said, there are many different ReCaptcha plugins. I’m not familiar with which one would be better either. However, if you suspect that the one you have is causing the error, can you see if temporarily disabling it makes the error go away?
Can you also try reinstalling Storefront in case something’s wrong with the install? And please let us know how that goes too!
Plugin Support
Cara
(@dcka)
Thank you for that, Mario @mariodrolet!
As a first step, can you please see if updating WooCommerce and the WooCommerce database helps? I see that your site is using version 5.1.0 and the latest version is already 5.4.1.
Before updating, I would highly recommend that you make a full backup of your site. You may want to look at our best practices for updating WooCommerce here: https://docs.woocommerce.com/document/how-to-update-woocommerce/
Next, I see that your site’s PHP Time Limit is set to -1, which is quite unusual and may be causing the issue you’re experiencing when generating a report that is longer than a single page. Can you please reach out to your hosting provider about increasing that to at least 300? Once that’s been done, please try generating a report again.
Hi, @boppar!
I’ve been thinking about your issue and I’m honestly running out of ideas. I did check the hangmattor and hangstolar category pages again, and I’m noticing significant differences in the file sizes of the images themselves. I’m not sure if that is a factor, however.
So for the hangstolar page, I’m seeing the following sizes in kB:
- 4.9, 8.4, 5.3
- 6.7, 6.8, 5.9
And for the hangmattor page, I’m seeing the following (I only checked the first three rows here):
- 20.0, 13.9, 13.9
- 15.5, 11.2, 21.0
- 20.1, 21.1, 14.8
Do you know if there may be a difference in the way the raw images (images from, for example, your image editor) were generated?
Plugin Support
Cara
(@dcka)
Hi, @webdesignerbua!
I’d like to change most of the cart , if you had a look , it looks horrible compared to the other pages, something like the screenshot you’ve sent would be good !
In this case, as Con mentioned, you’d likely need custom code or CSS.
As a kind reminder, this forum supports the core WooCommerce functionality, so we’re perhaps not the best equipped to assist you with the changes you want. That said, I would suggest asking in the following support channels for the Hestia theme:
I know this was likely not the response you were hoping for, but I hope it helps point you in the right direction.
