Hi @gorhad, you can check if you’re using a child theme by looking at your site’s System Status under WooCommerce > Status > System Status.
If you’ll scroll down to the “Theme” section, “Child theme” will show either a checkmark (yes, you’re using a child theme) or an ‘x’ (no, you’re not using a child theme).
Hi, @rongeronimo1128!
Thanks for that information. The settings look good to me. However, from the System Status Report you’ve shared with us, I am seeing plugins that might be interfering with the WooCommerce Google Analytics Integration. For instance, there’s a Google Tag Manager for WordPress plugin and at least a couple of caching plugins.
Can you let me know, have you already tried using the Google Tag Assistant to help with troubleshooting? If you haven’t, I would highly recommend it as it should give you more detailed information on what may be going on. If you’re interested, we have more on that in this guide: Testing Analytics.
Hi, @frank30026!
We haven’t heard back from you in a while, so I’m going to mark this thread as resolved. However, we’ll be here if/when you’re ready to continue.
Hi @jonasojczyk,
I’m honestly running out of ideas where to check here but, when inspecting your https://www.gallerifusion.dk/kurv-side/ page, I am seeing some 302 redirect errors. I’m wondering if those are having an effect on the cart and checkout blocks.
Link to image: https://d.pr/i/M3N4g1
302 errors are something that’s best looked at by your hosting provider. Can you please ask them to look into that?
Another thing I’m thinking of is if your site has a supported payment method active. The list of that is here: https://docs.woocommerce.com/document/cart-checkout-blocks-support-status/
If all else fails, you might want to look at a clean uninstall/reinstall of the WooCommerce Blocks plugin in case the issue is from corrupted files.
Thank you for the additional information, @gubros!
As you mentioned, the issue is intermittent, and you yourself have trouble replicating it. This makes it a little tricky to troubleshoot.
That said, from the System Status Report you’ve shared with us, there are some things you can immediately check in case your issue is due to your server configuration. Specifically, can you please reach out to your hosting provider about adjusting these?
- PHP Post Max Size: 8 MB to at least 64 MB
- PHP Time Limit: 60 to at least 300
- Max Upload Size: 2 MB to at least 64 MB
While there’s no guarantee that these adjustments will solve your issue, they are still worth looking into. For reference, you may also want to look at these server configuration resources:
I hope that helps!
Hi, @boppar!
I just checked your site, and I do see changes there:
Link to image: https://d.pr/i/2UsDnc
To note, however, the code I provided will only work on screens that are at least 768px in width. You can adjust that to be smaller or larger, but we recommend 768px.
If you’re still not seeing the change, can you please check on your browser’s incognito window?
Plugin Support
Cara
(@dcka)
Hi, @triprems!
The issues you mentioned aren’t so much a function of the core WooCommerce software, which we support in these forums. Rather, they are a product of your site’s theme which, from its code, looks to be the Reykjavik theme.
In your case, I would suggest first reaching out to your theme developer in case they’re able to assist with addressing the issues you pointed out.
You may also want to consider using another theme. For instance, you may want to look at these lists:
In addition, there are plugins that help with ADA compliance. To start, you may want to look into the following:
I hope that helps get you started in the right direction!
Thanks for pointing that out, @dalias!
It’s not necessarily a bug, but an error in the submitted translation, which I can see here.
For that, I would invite you to contribute the correct translation, which you can already start doing since you already have a WordPress.org account. If you’re interested in helping out with Polish translations, you may want to look into this: Getting Started.
We haven’t heard back from you in a while, @toolbeltscharlie, so I’m going to mark this thread as resolved. However, we’ll be here if/when you have other questions. Feel free to open a new thread too if you have a new issue you want us to help you look into.
Hi, @callaghan22! We haven’t heard back from you in a while, so I’m going to mark this thread as resolved. However, we’ll be here if/when you’re ready to continue.
Hi, @sfilippov! We haven’t heard back from you in a while, so I’m going to mark this thread as resolved. However, we’ll be here if/when you’re ready to continue.
Plugin Support
Cara
(@dcka)
Hi, @mkkak! We haven’t heard back from you in a while, so I’m going to mark this thread as resolved. However, we’ll be here if/when you’re ready to continue.
Plugin Support
Cara
(@dcka)
Thanks for checking that, @liselefebvre.
Can you go to WooCommerce > Status > Tools and look for “Clear analytics cache”? That will likely be at the very bottom. When you find it, click “Clear” and try running the Analytics import again.
If it’s still not working, please check under WooCommerce > Status > Scheduled Actions to see if there are any stuck processes preventing the updated information from importing.
Hi, @jonasojczyk!
I’m honestly having a hard time thinking of what else could be going on with your site. Do you know if your issue is only with the Cart/Checkout blocks? For instance, have you tried using other WooCommerce blocks and seeing if those load for you?
Could you also check under WooCommerce > Status > Logs if you have any recent fatal errors logs there? If yes, you can paste that into a service like https://pastebin.com/ to share it with us.
Plugin Support
Cara
(@dcka)
Hi Laurence @educa1,
Debug mode gives us more information on transactions. It’s particularly helpful when troubleshooting.
You can enable it by heading to WooCommerce > Settings > Payments > Braintree (PayPal). You may have to scroll down a bit until you see “Debug Mode” and you’ll want to select an option there other than “Off”:
Link to image: https://d.pr/i/7b4tXQ
Then, click on the “Save changes” button at the bottom of the page. Once Debug Mode is enabled, it will start collecting information on your transactions. If there’s any to display, you’ll find it under WooCommerce > Status > Logs.
