Dani F. a11n

Hi again,

I’m sorry to hear you’re having problems with our plugin.

As my colleague suggested even if you have already checked that the FROM email address is correct under MailPoet > Settings > Basic , the old FROM email address could be selected for an existing email.

but still every week when the newsletter is sent out to the full list it is being sent from sue=designbysue.com@63501.replies.sendingservice.net. 

So, please edit that newsletter or post notification that is being sent every week and make sure that the FROM email address selected is the current one.

I hope this helps!

Hi there @devrathankumar 👋🏽!

Thank you for reaching out to MailPoet Support!

Since this subdomain is part of the main domain registered for MailPoet premium, we expect it to work on the staging subdomain to facilitate migration and necessary adjustments before deploying to the main domain.

Yes, I understand the issue. That said, the key can only be active on one site a time.

You can install MailPoet, set it up and even Migrate the MailPoet Database Tables without the key. If you want to have a key to make sure that everything is correct you could sign up for a free plan at https://account.mailpoet.com/ or deactivate the key on the main site temporarily.

Anyway, what you said is valuable and it would be great if you could add it as a suggestion here https://feedback.mailpoet.com so that other users can upvote and comment on it.

Our team will take it into account when discussing new features and improvements for the plugin 🙂

Cheers!

Hi there @craftsman 👋🏽!

Thanks for the kind feedback and your support.

Hi again @logologics 👋🏽,

But how can I identify ONLY the unsubscribed ones to delete,

You can go to MailPoet > Lists, select the list in question and click on the Unconfirmed tab. If the issue is that they are counting towards your plan limit you can select those users and mark them as Unsubscribed.

If you remove them, they won’t count towards your plan limits.

MailPoet Plans and Limits Explained

Cheers

Hi @alerion2 👋🏽,

Thanks for your candid feedback. Yes, sincere apologies for the delayed response. We have been undergoing a support transition in our support structure to enhance our customer service quality.

I have searched the forums and I see that you opened a thread yesterday. I have already replied to it and I hope that it points you in the right direction.

That said, if you want to get faster support via email, you would need to sign up for a paid plan at https://account.mailpoet.com/

Thanks again for the feedback,

Cheers

Hi @ux00ux 👋🏽,

First of all thank you so much for your candid feedback. I will make sure to share it with the product team.

As you have mentioned, MailPoet plugin supports only the last two minor versions of WordPress.

I couldn’t track this thread to a ticket in our email system. But if you want to use an (unsupported) older vesion of MailPoet, please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread. We’ll be able to send you the MailPoet Premium version that you need.

This is serious, and there is no option to delete old and unused records.

While there isn’t a option in the plugin to delete old records, if database size is an issue for your hosting or site you can follow this tutorial: Reducing Database Size for MailPoet Tables

Thanks again for your feedback,

Cheers

Hi there @msdianep ,

Sorry for the late reply here. I see that we have already replied via email and that your plan is approved.

Cheers

Hi again @jeff41 👋🏽,

Thanks for sharing the system status, I don’t see anything relevant though.

At this point, I think that the next best step would be to Test for Theme and Plugin Conflicts.

Please give that a try and keep us posted.

Cheers