Hi @alerion2 👋🏽,
Thanks for your candid feedback. Yes, sincere apologies for the delayed response. We have been undergoing a support transition in our support structure to enhance our customer service quality.
I have searched the forums and I see that you opened a thread yesterday. I have already replied to it and I hope that it points you in the right direction.
That said, if you want to get faster support via email, you would need to sign up for a paid plan at https://account.mailpoet.com/
Thanks again for the feedback,
Cheers