Celeste - Shareaholic

Hey Rory,

Thanks so much for being part of our publisher community 🙂
Unfortunately, there isn’t a way to disable TopBar on only mobile devices at this time, but I understand your point and think it’s a great idea. I’m going to pass your feedback along to our product team to see if we can add an option for this in one of our upcoming releases. Thanks for reaching out and helping us to improve Shareaholic!

Thank you for contacting us by email in our support center. We can continue troubleshooting through that ticket.

Hey Karen,

Could you contact us from our support center so that we can provide individual assistance and delve deeper into this issue? http://support.shareaholic.com/home

Just contact us with a link to this thread and your theme information, as well as the URL of a page where this issue can be observed if it’s available to be viewed. That would be incredibly helpful. Thanks!

Hi Mark,

It looks like I didn’t catch this message when it was posted. The TopBar slides down after the page has been scrolled a bit. The way the person chooses to scroll doesn’t affect how it functions; it is fixed to the top of the screen and won’t push your content up or down, because it is an overlay. You can scroll up and down and still see all of the content on the page whether the TopBar is visible or in a dormant state.

I’m not sure how it is ‘breaking’ your site. Is having it active interfering with certain features and functionality? If so, we’d love to look into the issue and iron out any bugs. If the TopBar isn’t conflicting with another plugin/script or your theme, it does work as intended, sliding out from the top once the reader has scrolled and disappearing when near the top of the page.

Hey again, could you check what happens when you remove your API key and username from the bit.ly shortener settings? After making this change, clear any caching plugins, CDNs, and your browser’s cache, then go ahead and check the Twitter share dialog again. If you are having the same issue, I’ll need your browser and operating system information so that I can test in a similar environment as this is what I’m getting on my end currently: http://cl.ly/image/3u05123Z0k3t

Thanks for your help!

Hi! It’s in both spots. Here’s where it is on the page I linked: http://cl.ly/image/0U373j0R291E and when you click, it switches to this: http://cl.ly/image/292x2424433R

But yes, that’s the bookmarklet. Because the problem is also happening there, it is a Pinterest issue. You can contact their help desk to give them a head’s up and have a new ticket created.

Thanks for taking a look so that we could pinpoint where the problems lies. You can reach out to us anytime in our own help desk: http://support.shareaholic.com/home

Happy blogging! 🙂

Hey everyone!

If the buttons were visible previously, but suddenly vanished and have yet to reappear and you have performed a clean install, please take a look at our troubleshooting guide to help in identifying any conflicts that could be causing the visibility issue: http://support.shareaholic.com/entries/23359296-General-Troubleshooting-Process

Make sure that you have cleared and deactivated any caching plugins as well as reset and disabled any CDNs. Both of these can interfere with updates taking affect immediately.

If all else fails and you need additional help, send a support request here for individual assistance and include details on what you have tried, your results, and a web page I can view where you are having this problem so that I may investigate. Thanks!