Celeste - Shareaholic
Forum Replies Created
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Hey again, Pelikan.
Yesterday evening, we fixed the issue with Twitter sharing in Safari5. In order to grab our most recent changes, please empty your browser cache (and any site caching), then give the Twitter button a try. Let me know how it goes. Thanks!
There is currently a bug ticket in our system concerning an issue with the bookmarklet loading in Safari 5 versions. If you can update to Safari 6, Twitter-sharing will work. We are trying to locate what’s causing the problem in Safari v5 and hope to have this patched soon.
Hey again,
Could you tell me which version of Safari you are running?
Hey there! Thanks so much for your kind words 🙂 We love you, too!!
Let’s see if we can get this sorted out. Could you please contact us directly through our Support Center by submitting a Request so that we can discuss the issue in greater depth?
I’ll need a link to your blog, so that I can take a closer look at the problem. Also, if you could please include a link to this forum post for easy reference, that would be awesome. Looking forward to hearing from you!
Hey pelikan,
Please, try clearing your browser’s cache and checking again–let me know if there is a still a problem. If so, I will also need your web browser and operating system information, along with a link to one of the posts where these problems are presenting. Thanks!
Could you please clear any caching plugins, then deactivate them temporarily. Now, reenable New Mode and activate the SexyBookmarks Additional Buttons below your post (along with the default set of SexyBookmarks Enabled Networks), save your settings, then contact us directly by submitting a request through our Support Center with a link to this thread, so that I can take a closer look at the visibility problem and work with you via email? This will make response-time quicker, and if necessary, I’ll be able to delve into any site-specific issues outside of a public forum.
Hey Natasha,
Could you tell me which features in New Mode you are wanting to use, and which features are currently not working when New Mode is enabled? Thanks.
Hi! Please, try updating to the latest version of Safari (Safari 6), clear your browsing cache, and check whether there’s still a problem tweeting through our buttons. Let me know how this goes. Thanks!
@ace_light, please make sure that you place the manual mode code into the template where you would like the buttons to appear in relation to your content. Here’s a list that should help: http://codex.wordpress.org/Theme_Development#Template_Files_List
For example, single.php is the standard template file that is used to render your post content.
Hi Natasha 🙂
New Mode is related to SexyBookmarks, and by default, it is enabled. Having this feature turned off is actually not recommended and is usually only set by publishers when there are compatibility issues that may require this as a last resort.
It looks like you may be using Custom Post Types. Please, give this article a read to see if it helps: http://support.shareaholic.com/entries/23339402-Custom-Post-Types-in-WordPress
Hey Ace_Light!
You’ll want to manually call the buttons directly into your post template, rather than using the default auto-placement option. http://support.shareaholic.com/entries/23339372-SexyBookmarks-in-Manual-Mode
Hi! Could you tell me more about what happens when Shareaholic is enabled alongside Gravity Forms? If the way the buttons display is affected, screenshots would be very appreciated. Your title also suggests that Related Content (Recommendations) is also affected. Any additional information you can provide would be helpful. Thanks! You can get in touch with us directly via email through our support center: http://support.shareaholic.com/forums
Hey Jim!
Give this fix a try: http://wordpress.org/support/topic/facebook-like-popup-flyout-cut-off
No problem at all, and your feedback really is invaluable. We have a ton of changes coming out this year, many improvements being made, and sometimes we may overlook certain details–so, we really appreciate the support of those who use our plugin day-in and day-out to let us know how we can make it even better. Feel free to contact us anytime! Have an awesome week and happy blogging! 🙂
Hey Ilan,
Could you please update the plugin to our newest version? After updating, clear any caching plugins and your browser’s cache. If you are still encountering a button visibility issue in IE, please reach out to us through our support center by submitting a request along with a link to this forum thread: http://support.shareaholic.com/forums
Thanks!