aetta

Hi @pageupsolutions

I have tried to replicate your issue but it worked as expected on my end!

Image link: https://snipboard.io/NpS3Dk.jpg

There’re a couple of places where your WordPress checks for date/time:

• Your server time;
• The PHP.ini file;
• WordPress settings (WordPress Dashboard > Settings > General);

You can check if they are using the same location (i.e: America/São Paulo – GMT -3)

If everything is correct, I’d recommend checking out with your hosting company to purge all your cache (mainly if they are using some server-side caching system) and then disable everything, except for WooCommerce a make a new test order as recommended by my colleagues.

Let us know how it goes! All the best,

Hi @emikridat!

I’d recommend using the plugin WP Crontrol to check what’s going on with your scheduled actions.

I’d recommend running them manually instead of mass running, so you’ll have more control over them.

Can you also share with us your fatal errors log, if there’re any? You can find them via WooCommerce > Status > Logs

Paste them here on your response if you find any!

All the best,

Hi @japenz! How’s it going?

I have tried to reproduce it on my end, and I was able to use the “Email invoice/order details to the customer” with my bank/account details on it.

However, if the order is on-hold by any circumstance and the user didn’t select the Direct Transfer as a payment method yet, the user should receive a link inside of the email with a “Pay for this order”, which will redirect the user to pick up a payment method.

Alternatively, if the user didn’t picked up a payment method yet, you (as an Admin) can access that order (WooCommerce > Order) and manually change their payment method to Direct Transfer, and then re-send the email invoice/order details to that customer!

Let me know how it goes! All the best,

Hi @pleazo! Thanks for reaching out to us!

It can be done with some CSS, however, and this kind of customization is a bit out of scope for us.

But I’ll do my best to help you out. I’ve checked your cart page, and it seems to be done with Elementor, isn’t it? You can try to increase the Cart’s Total width to accommodate everything.

You can try to do that in your frontend editor but if everything fails, you can try something like this:

.cart-content-wrapper .cart-totals-inner {
  padding: 0px;}

Or maybe tweaking the width of that element:

.cart-content-wrapper .cart-totals-inner {
  width: 600px;}

You can paste one of the codes above in your custom CSS field, at WordPress Dashboard > Appearance > Customize > CSS

Let us know how it goes!

My very best,

Hi @andresgonzalez, how’s it going today?

Just to be sure, x-wc-webhook-source sometimes return an IP instead of the site URL, is that correct?

WooCommerce saves logs of all events triggering a webhook (like x-wc-webhook-source). Webhook logs are found at: WooCommerce > Status > Logs.

Can you double-check if there’s any log in there? If so, paste them here in your response.

In the same location, you may find any WooCommerce Fatal error.

You can also check for PHP errors, they’re usually saved on your server, but the folder may vary. You can check with your hosting company the exact path but it should be something similar to:

• in your server’s root folder, called error.log
• in public_html or similar folder, called error.log
• in var/logs or similar, called error.log

Let us know if there’re any logs, it will help us to diagnose it!

My very best,

Hi @laundryservices!

To help us diagnose, can you also give the following a try, please?

• Can you try to update your permalinks?

• You can do that by navigating through WordPress Dashboard > Settings > Permalinks -> change then, save, and then change it back to the desired structure.

• Can you double-check your catalog-product visibility?

• You can do that by accessing one of your products (WooCommerce > Products) – and at the right sidebar, locate the Catalog visibility item – Change the setting to “Shop and search results.” if it’s not yet.

If the issue persists, could your share your error log if there’re any?

You can find them by navigating to WooCommerce > Status > Logs, paste them here on your response if there’re any!

All the best,

• This reply was modified 4 years ago by aetta.

Hi @zmahmood

Basically, a 502 bad gateway error is triggered when your WordPress hosting server gets an invalid response for the requested page.

This can be due to caching (your site and on the server-side), and also due to some CDN connection.

The article that Mirko shared with you has great tips to troubleshoot it, for some of them you’ll need to reach out directly to your hosting company to double-check!

My very best,