Support » Plugin: WooCommerce » Empty product .CSV export file

  • Resolved SLV

    (@dwnl)


    Hello,

    I want to export some products into a .CSV file.
    But that file is empty…

    I go to: Products -> all products -> Export
    I want to export All columns
    I want to export All products
    I want to Export only the category: Test, so I select that one.
    I click on: Generate CSV
    Open it with Microsoft Excel
    And it is empty. All exports I try are 1 kB and empty.

    The only plugin that is active is: Woocommerce
    The active theme is: Twenty Twenty-Two

    I went back to WooCommerce Version 4.7.0, but this did not make a diverence.
    I do not see any errors in the error logs

    Can you help me fix this?

Viewing 15 replies - 1 through 15 (of 34 total)
  • Plugin Support Igor H woo-hc

    (@ihereira)

    Hello,

    Can you please go to WP Dashboard > products > all products.

    Select the category of your preference (let’s say Test), and let me know how many products are visible on your end?

    Also, can you open the file using another program, for example, Google Spreadsheets or LibreOffice? The fact is that MS Excel tends to change the file format.

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  That will help us to take a closer look.

    Thanks.

    Thread Starter SLV

    (@dwnl)

    There are 3 products in category: Test.
    There are 0 products in the .csv file opened in Google Sheets and LibreOffice.

    
    ### WordPress Environment ###
    
    WordPress address (URL): http://www..nl/blogtest
    Site address (URL): http://www..nl/blogtest
    WC Version: 6.5.1
    REST API Version: ✔ 6.5.1
    WC Blocks Version: ✔ 7.4.3
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 6.0
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: nl_NL
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2
    PHP Version: 7.4.27
    PHP Post Max Size: 2 GB
    PHP Time Limit: 3600
    PHP Max Input Vars: 3000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 10.3.24-MariaDB-cll-lve
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
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    WC Database Prefix: wp_
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    ### Security ###
    
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    Hide errors from visitors: ✔
    
    ### Active Plugins (2) ###
    
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    Wordfence Security: door Wordfence – 7.5.10
    
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    Google Language Translator: door Translate AI Multilingual Solutions – 6.0.15
    GTM4WP: door Thomas Geiger – 1.15.2
    Kadence WooCommerce Email Designer: door Kadence WP – 1.5.1
    Limit Login Attempts Reloaded: door Limit Login Attempts Reloaded – 2.25.3
    Loco Translate: door Tim Whitlock – 2.6.2
    Members: door MemberPress – 3.2.1
    Min Max Quantity & Step Control for WooCommerce: door CodeAstrology – 2.8
    OnSale Page for WooCommerce: door wpgenie – 1.1.0
    PAY. Payment Methods for WooCommerce: door PAY. – 3.9.0
    Product Feed Manager for WooCommerce: door RexTheme – 7.2.5
    Product Feed Manager for WooCommerce PRO: door RexTheme – 6.0.3
    Product GTIN (EAN, UPC, ISBN) for WooCommerce: door Emanuela Castorina – 1.1.1
    Really Simple SSL: door Really Simple Plugins – 5.3.2
    Redirection: door John Godley – 5.2.3
    Regenerate Thumbnails: door Alex Mills (Viper007Bond) – 3.1.5
    Replace Image: door Aspen Grove Studios – 1.1.7
    Smart Manager - WooCommerce Inventory Management, Bulk Edit & more...: door StoreApps – 6.0.0
    Smush: door WPMU DEV – 3.9.11
    Template Library and Redux Framework: door Extendify – 4.3.14
    TP Product Image Flipper for Woocommerce: door TP Plugins – 1.0.7
    User Roles and Capabilities: door mahabub – 1.2.6
    Variation Swatches for WooCommerce: door Emran Ahmed – 1.1.19
    Variation Swatches for WooCommerce - Pro: door Emran Ahmed – 1.1.18
    WC Hide Shipping Methods: door Rynaldo Stoltz – 1.5
    WooCommerce Advanced Free Shipping: door Jeroen Sormani – 1.1.4
    WooCommerce Deposits: door Webtomizer – 4.0.21
    WooCommerce Sale Category: door Webikon (Juraj Kiss) – 0.2
    Woo Custom Stock Status: door Softound Solutions – 1.3.0
    WooMultistore: door Lykke Media AS – 4.6.0
    WPC Composite Products for WooCommerce: door WPClever – 5.2.0
    WP Mail Logging: door Wysija – 1.10.4
    WP Rocket: door WP Media – 3.11.2
    WP Rollback: door Impress.org – 1.7.1
    WPS Hide Login: door WPServeur
    NicolasKulka
    wpformation – 1.9.6
    
    YITH WooCommerce Badge Management: door YITH – 2.5.0
    YITH WooCommerce Product Add-ons & Extra Options: door YITH – 2.10.0
    YITH WooCommerce Wishlist: door YITH – 3.9.0
    Yoast Duplicate Post: door Enrico Battocchi & Team Yoast – 4.4
    Yoast SEO: door Team Yoast – 18.9
    Yoast Test Helper: door Team Yoast – 1.17
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (1) ###
    
    WordPress automation by Installatron: door  –
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: composite (composite)
    creative (creative)
    external (external)
    external (external-fr)
    external (external-de)
    grouped (grouped)
    grouped (grouped-de)
    grouped (grouped-fr)
    simple (simple)
    simple (simple-fr)
    simple (simple-de)
    variable (variable-de)
    variable (variable-fr)
    variable (variable)
    woosg (woosg)
    
    Taxonomies: Product Visibility: creative (creative)
    exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    fashion (fashion-2)
    featured (featured)
    image (image)
    outofstock (outofstock)
    photography (photography)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    travel (travel)
    videos (videos)
    wordpress (wordpress)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Winkelbasis: #19 - /shop/
    Winkelwagen: #3134 - /winkelwagen/
    Afrekenen: #109875 - /betalen/
    Mijn account: #3854 - /mijn-account/
    Algemene voorwaarden: #2183 - /algemene-voorwaarden/
    
    ### Theme ###
    
    Name: Twenty Twenty-Two
    Version: 1.2
    Author URL: https://nl.wordpress.org/
    Child Theme: ❌ – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt
    raden we het gebruik van een sub-thema aan. Zie: Hoe maak je een sub-thema
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Afgerond: 410
    Oldest: 2022-04-30 07:56:41 +0200
    Newest: 2022-05-30 12:42:31 +0200
    
    In afwachting: 3
    Oldest: 2022-05-30 12:43:10 +0200
    Newest: 2022-05-30 13:34:12 +0200
    
    Mislukt: 18.439
    Oldest: 2020-08-24 09:19:23 +0200
    Newest: 2021-08-09 09:25:47 +0200
    
    ### Status report information ###
    
    Generated at: 2022-05-30 12:42:41 +02:00
    
    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    Hi @dwnl

    Thanks for sharing the System Status Report.

    I am not able to replicate the issue on my test site which is running on a basic setup of the latest versions of WordPress, WooCommerce and the Storefront theme. I tried an export by following the exact steps you mentioned, and did get the desired output for my chosen category.

    All exports I try are 1 kB and empty

    This is likely due to browser cache. You can read more on this here: https://answers.microsoft.com/en-us/msoffice/forum/all/sharepoint-csv-export-issue/d0af4ce4-9cd5-401a-957d-0017bc11ca7d

    Therefore, we suggest trying on another browser or in incognito mode. You can clear your browser’s cache as explained in this guide:

    I Make Changes and Nothing Happens

    Do let us know if you need further assistance.

    Thread Starter SLV

    (@dwnl)

    I tried the following browsers:
    Opera, firefox, microsoft edge and chrome. All return an empty file.
    Clearing the cache does not fix this problem.

    In the category: TEST, there are 3 products, 2 variable products and 1 simple.
    Export returns an empty .csv file.

    I tried a different category: NIEUW, there are 60 products in there.
    Variable, simple etc.
    Export returns an empty .csv file.

    Plugin Support Daniyal Ahmed (a11n)

    (@daniyalahmedk)

    Hi there,

    I can see from your system status report that “Wordfence Security” is enabled on the site. It seems like this plugin might be blocking the request to generate the CSV file.

    Can you try to disable that plugin as well, and give it another try?

    Let me know how it goes!

    Best,

    Thread Starter SLV

    (@dwnl)

    Disabling does not fix it

    Plugin Support Igor H woo-hc

    (@ihereira)

    Hello,

    I recommend running a conflict test, you can follow these steps below:

    If the issue is not present, it was a conflict affecting this behavior, and you can reactivate the theme and plugins gradually one by one (and check again after each reactivation) until you find the cause of the issue, You can find a more detailed explanation on how to do a conflict test here.

    Let us know if this worked.

    Thread Starter SLV

    (@dwnl)

    Again…
    Clearing the cache is not solving it.
    Changing the theme does not solve it.
    Disabling all other plugins does not solve it.

    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    Hi @dwnl

    It is really strange that even after disabling all plugins and switching to a basic theme, the export isn’t still working.

    By any chance do you have any custom code active on your site? If so, please disable it and try again.

    Let us know if that helped.

    Thread Starter SLV

    (@dwnl)

    Tried that, no effect

    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    Hi @dwnl

    Thanks for confirming that.

    I see that there is a caching plugin active on your site.

    ### Dropin Plugins (1) ###
    advanced-cache.php: advanced-cache.php

    Can you contact your host and have them temporarily disable the plugin above to see if that fixes the issue?

    Let us know if that helped.

    Thanks

    Thread Starter SLV

    (@dwnl)

    If I rename that advanced-cache.php file it will add a new file with this name.
    So this is part of the wordpress itself or Woocommerce. I can not turn it off.

    Hello,

    To confirm, when exporting products, did you only select Test for Which product category should be exported and nothing else?

    Link to image: https://snipboard.io/ZX4GBE.jpg

    Thread Starter SLV

    (@dwnl)

    Correct. But it does not matter which category I put in there. All files are empty

    I have exactly same issue.

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