Forum Replies Created

Viewing 15 replies - 76 through 90 (of 572 total)
  • Hi @urka! How’s it going today?

    If I understood you correctly, you’re saying that when changing an order from Pending to On-Hold, it triggers the email from Order’s complete instead of the on-hold email, is that correct?

    I’ve tested it on my test site, but it worked as expected. When I changed an order from Pending Payments to On-Hold it reduced my stock levels and sent an email to the customer with the message:

    Thanks for your order. It’s on-hold until we confirm that payment has been received. In the meantime, here’s a reminder of what you ordered:

    That being said, you can double-check if:

    • You have enabled that email notification by navigating through WooCommerce > Settings > Emails > On-hold orders and;
    • You’re using the correct template, which you can find via woocommerce/templates/emails/customer-on-hold-order.php
    • You can read more about setting up and troubleshooting emails in the article below:

      https://woocommerce.com/document/email-faq/

      Order Status change On Hold to Prozessing –> Email: nothing

      Also, just to address this one, WooCommerce don’t have triggers to send email when the order is previously On-Hold. It only does in this situations:

    • Pending -> on-hold
    • Failed -> on-hold
    • Cancelled -> on-hold
    • However, the email feature built-in WooCommerce is very flexible, and you can code or use a plugin like this to add more triggers and customize them to fit your needs:

      https://wordpress.org/plugins/shopmagic-for-woocommerce/

      Let us know how it goes!

      My very best,

    Hi @collinsayre!

    If I understood you correctly, you’re using WooCommerce Payments, isn’t it? Are you missing any other payment methods, and have you reconnected with the same account?

    Also, could you please share a copy of your site’s System Status and error log (if there’re any)? You can find your system status report it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”. 

    Your error logs are stored in WooCommerce > Status > Logs.

    Once you’ve done that, paste them here in your response.

    My very best,

    Hi @damy399! How’s it going today?

    If I understood you correctly, you want to add a custom shipping method for all products that don’t have a shipping option, is that correct?

    If so, you can use Shipping zones and shipping classes.

    For example, you can set up all your shipping zones with the desired shipping methods, and for other zones, you can specifically add a shipping method.

    You can read more details about it here:

    https://woocommerce.com/document/setting-up-shipping-zones/

    Alternatively, if you need more flexibility you can consider adding conditional logic to your shipping, and you can easily do that using an extension like the one below:

    https://woocommerce.com/products/conditional-shipping-and-payments/

    Let us know if this is not what you’re looking for and we’d love to take a look at it again!

    My very best,

    Hi @gomlitna! Thanks for writing back!

    I can see from your error log messages that you’re using two different accounts:

    • “message”: “User cannot access account 564897852
    • “message”: “There exist other accounts with homepage that conflicts with the homepage of account 566959373.“
    • Which results in a 401 error (unauthorized) and a 403 error (forbidden) respectively.

      So you may need to check which one is your Google merchant account, disconnect both, and then reconnect using the correct one. You may also need to reconnect Jetpack to sync everything up!

      Let us know how it goes! My very best,

    • This reply was modified 3 years, 12 months ago by aetta.

    Hi @popeating

    Just to be sure, can you double-check your product catalog visibility? I am seeing from your product settings screenshot that it is “Nascoto”, which means hidden, isn’t it? it’s a featured product hidden. So you’ll need to change it to Shop and Search results instead.

    Image link: https://snipboard.io/fbeluk.jpg

    Let us know how it goes!

    My very best,

    Hi @kisabelle

    This topic is resolved, so if needed, would you mind creating your own topic here?

    Also, are you getting the same errors? Can you check, as stated in the error message if you’re using the Function require() instead of the import? I am asking this because require() shouldn’t be used in ES modules.

    I hope to hear from you soon, and if you’re still seeing errors, let us know what they are!

    My very best,

    Hi @armedandgorgeous!

    Fantastic! I am happy to hear that you figured it out, and thank you for sharing it with the community!

    I’m going to mark this as resolved, but feel free to reach out to us again, creating a new topic, if you need anything else!

    My very best,

    Hi @lbdeveloper

    Are your sites managed separately? I’m just trying to get the big picture here, but, usually, all your subsites use the same database (with different prefixes), so when updating it, it should update the database as needed.

    I hope to hear from you soon! All the best,

    aetta

    (@chiape)

    Hi @artcado!

    I am happy to hear that’s working now! 🙂

    Also, just something to keep in mind is that this kind of customization is a bit out of scope for us!

    How can I make it show the “-” so it will be like “-20%” instead of “20%”.

    That depends on how you’re displaying it, are you using a plugin or some custom code? If this is the case, I’d recommend checking with your code/plugin developer for a quick workaround.

    2.How can i change the placement/position from top left corner to top right corner of the sale badge?

    I can see that you’re using Elementor to create that, so instead of using some CSS to overwrite it, you can try to adjust the element and its position using the Elementor!

    3. I want to make a shop notification with a shortcode. I want to be something like “Buy now and take advantage of the offers, available only for [ec id=”1″] ” How can i use this shortcode with a css to make a shop notification?

    Is it a countdown that you’re trying to add? If so, you may need to consider using an extension like this:

    https://woocommerce.com/products/countdown-notifier-for-woocommerce/

    On the other hand, WooCommece comes with some shortcodes natively, and they are very flexible, you can check more details here:

    https://woocommerce.com/document/woocommerce-shortcodes/

    Also, I’d recommend checking out this page for customizations:

    WooCommerce Customizations Page

    They’re awesome folks that for sure are ready to help you out!

    Let us know how it goes!

    My very best,

    aetta

    (@chiape)

    Hi @albertmart

    What’s going on from your error log, is that your site is trying to access a path, and it’s not allowed.

    Usually, an open_basedir is a security setting used by your hosting or by a plugin, in your case, it seems to be coming from a plugin called better-wp-security.

    I’d recommend checking it out directly with them for better assistance.

    You can also check with your hosting company if all the permissions are set correctly on your server side.

    Let us know how it goes!

    aetta

    (@chiape)

    Hi @artcado!

    While I was checking your site, it seems that this element is using some cached style from Litespeed.

    Can you try to purge all your cached files? You may need to reach out to your hosting company to double-check if they aren’t using any caching system on their side too.

    Alternatively, you can try to use this piece of CSS code instead:

    .uael-onsale  { 
    color: white;
    background-color: #FF0000 !important;
    }

    Let us know how it goes! My very best,

    aetta

    (@chiape)

    Hi @macar0ni

    I am happy to hear that you found it, and should be easy to spot and fix it now!

    You can try to reach out directly to mythemeshop for better assistance, or maybe your theme developer here:

    https://woocart.com/contact

    My very best,

    aetta

    (@chiape)

    Hi @toulip!

    Thanks for reaching out! Before sharing with us some useful information, it’s important to keep in mind that since WooCommerce version 5.5.0, PayPal Standard is hidden for new installations. This change doesn’t affect existing stores. We strongly encourage everyone using PayPal standard to use the recommended PayPal Payments extension instead.

    With that in mind, you may need to check your logs with your hosting to double-check how that was activated without your permission, may another admin enable it by mistake?

    Also, The PayPal API which works with the PayPal Standard is more often used to issue a refund. So, it’s optional to make the extension to work, but it’s mandatory if you want to issue refunds or to use any other advanced customization.

    You can create a payment button for a straightforward, single-item purchase or a full shopping cart. You can also create payment buttons to accept a donation, set up a subscription, or automate billing.

    Using a few basic options, your payment button can include shipping fees and taxes, track inventory, and get profit and loss information by product or service. Advanced options enable you to completely customize the checkout page and checkout experience (for that, you’ll need to set up your API keys).

    That being said, I’d recommend using the PayPal Payments as mentioned above, and updating everything for a more secure environment.

    You can read more about it here:

    https://woocommerce.com/document/paypal-standard/

    Let us know how it goes!

    aetta

    (@chiape)

    Hi @khanshabnam! Thanks for sharing more details and screenshots with us!

    I have tried to reproduce it on my end but it’s working as expected.

    I can see that you’re using some plugins integrated into your checkout page, like the WooCommerce multistep checkout.

    This kind of problem is usually caused by a conflict with your theme or with another plugin.  

    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict.

    You can find a more detailed explanation of how to do a conflict test here.

    Let us know how it goes!

    My very best,

    aetta

    (@chiape)

    Hi @foliasound!

    No worries! I’d recommend checking it out directly in the YOAST forum for a better assistance.

    Meanwhile, something that you can consider checking is:

    – Does your user have the authority to add it?
    – Double-check if the YOAST is marked to be shown on your Screen Options;

    You can find the Screen Options button at the top right of your screen:

    Image link: https://snipboard.io/GjzuDc.jpg

    If everything is correct, you should see a widget at the bottom of your page, like this:

    Image link: https://snipboard.io/fU1mKn.jpg

    I hope this helps!

    My very best,

Viewing 15 replies - 76 through 90 (of 572 total)