Hi @od2o! Thanks for clarifying it! 🙂
I am afraid that this is more related to the WAF plugin than with the WooCommerce ShipStation Integration, but what happens when you change your Shipped Order Status from Completed to Processing on our plugin?
You can try that via WordPress DashBoard > WooCommerce > Settings > Integration > ShipStation.
Also, we don’t have access to the WAF plugin, but something that you can consider is checking the order statuses:
// Get Order Status
$order->get_status();
If this returns the status you’re expecting, like Sent to FBA, you can then, programmatically, update it with something like:
// Update order status
$order->update_status( ‘processing’ );
There’re also some plugins that is used to manage your orders, like the WooCommerce Order Manager.
This extension will allow you to create extra order statuses, edit existing ones, and also create specific flows with them!
I hope that helps! Let us know how it goes!
All the best,
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This reply was modified 3 years, 11 months ago by aetta.
Hi @mairag! Thanks for writing back!
May I ask you what’s your new end-point for the lost-password function?
If it’s a different one, you can update it via WordPress Dashboard > WooCommerce > Settings > Advanced .
Scroll down a bit until you find the Account Endpoints items.
Endpoints are appended to your page URLs to handle specific actions on the accounts pages. They should be unique.
You can left it blank to disable this end point, and chances are that you need to purge all your site’s cache after doing it.
Alternatively, if you want more flexibility in your lost-password functionality, you can add some tweaks programmatically. If you’re comfortable with coding, here’s a great discussion about the steps mentioned above:
https://stackoverflow.com/a/62966962
My very best,
Let us know how it goes!
Hi @harvis!
You can view your connected assets at any time from the WordPress Dashboard > Marketing > Facebook > Connection tab.
You can click on the Manage Connection, to manage them all and uncheck the Instagram Shopping item.
Let us know how it goes!
All the best,
Hi @od2o! How’s it going?
To clarify it a bit, and to double-check if I am following it correctly.
You’re using the Amazon Fulfillment for WooCommerce to integrate your store with the Fulfillment by Amazon, is that correct?
Then the FBA plugin sets your orders to Sent to FBA OR Failed to FBA, which aren’t working with the Shipstation portal.
Have you tried to add them as a custom field as stated here?
https://woocommerce.com/document/shipstation-for-woocommerce/#export-custom-field-data-to-shipstation
Also, as mentioned in that article, we are unable to provide support for customizations under our Support Policy. If you are unfamiliar with code and resolving potential conflicts, select a WooExpert or Developer for assistance.
Let us know how it goes, and if I am following it correctly!
My very best,
Hi @patialmanoj
How are you integrating PayPal into your store? I couldn’t find any plugin on your system status report associated with PayPal, but maybe I missed it!
Also, can you double-check if you have set up correctly the PayPal IPN?
https://developer.paypal.com/api/nvp-soap/ipn/IPNIntro/
If it’s all set, can you share the webhook with us? Keep in mind this is a public forum, so make sure to not share any sensitive information.
Also, can you double-check if there’s any error log being generated?
You can find them via WooCommerce > Status > Logs.
I hope to hear from you soon! All the best,
Hi @pvm973
This topic is marked as resolved, so I’d recommend creating a new one if you’re still experiencing any issues. You can add a link to this one as a reference.
Since you mentioned that it’s working as expected in a staging environment, when creating a new ticket, paste your most recent system report and error log, for a double-check.
If you’re still seeing some scheduled actions with the pending status, you can run them again manually. I recommend using the WP-Crontrol plugin to check them and manually run the most recent ones.
I hope to hear from you soon!
All the best,
Hi @a2000102000
I am happy to hear that you figured it out! In that case, I’d recommend checking out directly with the developers of that plugin for more details.
Is this the one you’re using?
https://wordpress.org/plugins/payment-qr-woo/
If so, you can read out to them here:
https://wordpress.org/support/plugin/payment-qr-woo/
Let us know how it goes! My very best,
Hi @federico_a! Thanks for reaching out to us!
To clarify it a bit, are you using variable products?
You can read more about how to create them here:
https://woocommerce.com/document/variable-product/
If this is not exactly what you’re looking for, no worries! Share with us more details of what you’re trying to achieve, and we’d love to take a look at it again!
My very best,
Hi @panayootis!
If I understood you correctly, the results on your shop page are duplicated, is that correct?
AFAIK, both are coming from your theme, which seems to be the Flatsome theme. I couldn’t reproduce it on my end using a different theme, like Storefront.
So, I’d recommend checking it out directly with your theme developer to see what’s going on!
Alternatively, they are using the same classes but they are coming from different parent classes, so you can use them to target the desired one.
i.e, to remove the first appearance of the products count:
.flex-col.medium-text-center .woocommerce-result-count, .flex-col.medium-text-center .woocommerce-ordering {
display: none;
}
Let us know how it goes! My very best,
Hi @hoomijoon!
If I understood you correctly, you want to hide out-of-stock products from your store, is that correct?
The best way is to use the WooCommerce built-in functionality, which you can find via WooCommerce > Settings > Products > Inventory
You can also consider using a plugin like this one to manage out-of-stock items (and many other things):
https://wordpress.org/plugins/woo-variation-swatches/
On the other hand, if you’re comfortable with coding, you can manage them programmatically and also manage them on some specific pages. Here’s a great guide about it.
Let us know how it goes! All the best,
Hi @ashique12009
I’ve uploaded file in media then copied that newly upload file URL and pasted in header image. Is this process wrong to see the image in header in order email?
Have you done this through WooCommerce > Settings > Emails, as my colleague mentioned above?
Also, I am not able to access any of the links you shared (logo image and page gallery), so maybe Gmail isn’t able to access it too. Can you double-check if that file is public, and accessible from all over the internet?
Let us know how it goes! My very best,
Hi @curillo! Thanks for writing back!
Can you try to install this plugin to manage your scheduled actions?
https://wordpress.org/plugins/wp-crontrol/
From there, you can try to manually run recently failed scheduled actions.
If the issue persists, I’d recommend making a conflict test, and the best way to determine this is to:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.
To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict. You can find a more detailed explanation of how to do a conflict test here.
Let us know how it goes! My very best,
Hi @ivarb, how’s it going today? Thanks for writing back!
This chat is public, so sending the login details of https://staging6.happyfrog.shop/wp-admin/ is not advisable?
You can redact all the sensitive details if you want to share them with us. Chances are that this can give us some hints about what’s going on!
Also, while we are checking your System Status Reports we found out that you’re using the WPML v4.5.8 which is supposed to fix an issue with the product attributes.
See more details here:
https://wpml.org/forums/topic/variation-product-change-to-simple-with-error-attributes/
They also published a workaround about this here.
So, I’d recommend reaching out to them to double-check it.
Let us know how it goes!
My very best,
Hi @pluxakamax! Thanks for sharing more details with us!
I am afraid that I wasn’t able to find this plugin on the WordPress repository so I couldn’t test it.
To clarify it a bit more, what’s going on is that somehow WooCommerce is setting the value of a subscription to 0€, and since it’s 0€ it’s auto-renewing, is that correct?
AFAIK, WooCommerce doesn’t come with a built-in function to Subscriptions, it’s usually added by a plugin or extension, like WooCommerce Subscriptions, Woo Subscriptio (the one you mentioned), etc, and by some Payment plugins, like the WooCommerce Payments.
Does the developer mention which function is auto-filling the order?
Also, something that you can try is to make a conflict test.
The best way to do this is to:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.
To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict. You can find a more detailed explanation of how to do a conflict test here.
Let us know how it goes! My very best,
Hi @popeating!
No worries! We’re happy to know that it’s working now! Let us know if you’re still having issues with that!
My very best,
