aetta

Forum Replies Created

Viewing 15 replies - 46 through 60 (of 572 total)
1 2 3 4 5 … 37 38 39
  • Forum: Plugins
    In reply to: [ShipStation for WooCommerce] Returns Portal + Status Issues
    aetta

    (@chiape)

    3 years, 11 months ago

    Hi @od2o! Thanks for writing back!

    Sounds like a plan to me! 🙂

    I can also recommend the WooCommerce Developer Resources Portal for resources on developing for WooCommerce.

    You can also visit the WooCommerce Customizations Page to find some experts ready to help you out. We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there, as well.

    I’m going to mark this as resolved, but feel free to reach out to us anytime if you need anything else!

    My very best!

    • This reply was modified 3 years, 11 months ago by aetta.
    • This reply was modified 3 years, 11 months ago by aetta.
    Forum: Plugins
    In reply to: [WooCommerce] TLS protocol update
    aetta

    (@chiape)

    3 years, 11 months ago

    Hi @heronhebling! Thanks for reaching out to us!

    To clarify it a bit more! TLS (and also SSL) certs are set up, usually, by your host.

    SSL and TLS are both cryptographic protocols that provide authentication and data encryption between servers, and many other things!

    You may need to reach out to your hosting company or your certificate issuer to double-check everything, but as a quick view, you can click on the lock, just before your site address at your browser to access your site’s certs.

    You can view that your site is using:

    Connection Encrypted (TLS_AES_128_GCM_SHA256, 128 bit keys, TLS 1.3)

    Pagar.me and your hosting company may be the best option to double-check this, and issue another cert if needed. AFAIK, since you’re using the TLS v 1.3 you’re good to go! 🙂

    Let us know if we can help you with anything else!

    My very best,

    Forum: Plugins
    In reply to: [WooCommerce] Shipping zones not working for US, Spain, Canada
    aetta

    (@chiape)

    3 years, 11 months ago

    Hi @hamzadogar!

    I checked your site but your shipping zones aren’t working for me at all. Have you added them associated with a plugin or directly at the WooCommerce shipping tab? You can double-check it via WooCommerce > Settings > Shipping

    I’m asking this also because on my test site, this item is named Shipping Zones, instead of Shipping Areas as shown on your screenshot, which is also in English.

    Chances are that perhaps something is affecting it! I’d also recommend checking with your hosting company if they aren’t using any caching system on their side too. Purging them all may help you diagnose it.

    Let us know how it goes! My very best,

    Forum: Plugins
    In reply to: [WooCommerce] Product Not Displaying in FB, IG or Chrome Mobile Browsers
    aetta

    (@chiape)

    3 years, 11 months ago

    Hi @jtownsend86

    It seems that your site is returning a JSON file instead of the page itself. It seems to be a bookable product, isn’t it? Have you created this product on your WooCommerce store or are you grabbing it from other site using an API or a plugin?

    If you created this using your WooCommerce, you can try to run a conflict test to determine if it’s something going on with your theme or another plugin.

    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.

    To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Let us know how it goes! My very best,

    Forum: Plugins
    In reply to: [WooCommerce] How to Display Out of Stock Products Last
    aetta

    (@chiape)

    3 years, 11 months ago

    Hi @budddwyer

    I checked the page that you’re mentioning isn’t working ( /new-releases), but I can see some out-of-stock items.

    Have you figured it out?

    Image link if the above doesn’t load: https://snipboard.io/KcTqGW.jpg

    I hope to hear from you soon! All the best,

    Forum: Plugins
    In reply to: [WooCommerce] Deny auto login after checkout in woocommerce
    aetta

    (@chiape)

    3 years, 11 months ago

    Hi @nitish56

    If I am following it correctly when you create an account on the checkout page, after placing an order it automatically creates the user/password and logs in to that session.

    This kind of customization is a bit out of scope for us, so you can consider using a plugin like the WooCommerce Members only to disable it.

    I’m going to leave it open for a bit to see if anyone is able to chime in to help you out.

    Alternatively, I can also recommend the WooCommerce Developer Resources Portal for resources on developing for WooCommerce.You can also visit the WooCommerce Facebook group or the #developers channel of the WooCommerce Community Slack.

    We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there, as well.

    My very best,

    Forum: Plugins
    In reply to: [Meta for WooCommerce] Facebook and caching plugin
    aetta

    (@chiape)

    3 years, 11 months ago

    Hi @monterson

    I’d recommend, as stated in the article that my colleague shared above, the pages:

    • My Account;
    • Cart;
    • Checkout;

      • Does your caching plugin offer a database cache? If so, you may consider excluding _wc_session_ from being cached.

      There’re some cookies that you can also consider excluding, you can find them here with a quick description of their purposes.

      https://woocommerce.com/document/configuring-caching-plugins/#excluding-pages-from-the-cache

      In general, WooCommerce is dynamic, so it’s safe to exclude all dynamic pages that you believe are dynamically populated.

      Also, it’s important to keep in mind, that despite your cache plugin, some hosts also use some caching system on their side too, so you may need to check with them to add some exception rules.

      Let us know how it goes! My very best,

    • This reply was modified 3 years, 11 months ago by aetta.
    Forum: Plugins
    In reply to: [WooCommerce] Cron Jobs w/ No Action
    aetta

    (@chiape)

    3 years, 11 months ago

    Hi @carmpocalypse!

    Everything looks fine! To clarify it a bit, when you go to WordPress Dashboard > Tools > Cron Events and hover over the hook, there’s no option to “Run now”?

    Image link if needed: https://snipboard.io/dFSM6A.jpg

    All the best,

    Forum: Plugins
    In reply to: [WooCommerce] Cash on Delivery Complete Order
    aetta

    (@chiape)

    3 years, 11 months ago

    Hi @stakehol!

    I hear you but while reading your workflow, something isn’t very clear yet.

    When a customer selects the COD payment method, WooCommerce automatically applies the order status to Pending or On-hold, instead of Completed, until payment is made upon delivery of the order by you or your shipping method.

    You, as the store owner, need to confirm payment was collected before marking orders Complete in WooCommerce.

    When you, manually, update the order status from pending / on-hold to complete, it sends an email to the user with the details of the virtual product.

    Are your orders with the COD payment method being set to completed automatically?

    I hope to hear from you soon!

    My very best,

    Forum: Plugins
    In reply to: [WooCommerce Square] Credit Card Inputs Won’t Appear
    aetta

    (@chiape)

    3 years, 11 months ago

    Hi @emresert86! How’s it going today?

    To help get to the bottom of this we’re going to need a few more details. Can you please share a copy of your site’s System Status?

    You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Also, can you share the steps to reproduce the issue on our end?

    I hope to hear from you soon!

    My very best,

    Forum: Reviews
    In reply to: [WooCommerce] v 6.6.1
    aetta

    (@chiape)

    3 years, 11 months ago

    Hi @zeevousite! Thanks for writing back!

    Have you uploaded your site content from a local installation?

    I am asking this because it sounds like an issue with your PHP autoloader file in your cPanel. Can you try to regenerate it?

    You may need to ask your hosting company to do it using Terminal or SSH.

    On the root of your site, you can try a cmd like this:

    composer update --no-scripts

    If you’re still having issues with that, I’d recommend checking your WordPress installation, and double-check all the file_dir paths that you’re using.

    I hope this helps!

    My very best,

    Forum: Plugins
    In reply to: [WooCommerce] Conflict with Elementor login form
    aetta

    (@chiape)

    3 years, 11 months ago

    Hi @mairag

    If you want to use the same WooCommerce flow for login/lost password you can customize a page and add a shortcode to add the forms.

    Here’s a great guide about creating a shortcode for the lost password functionality to be added to any post/page.

    I hope that helps!

    All the best,

    Forum: Plugins
    In reply to: [Meta for WooCommerce] Warning: Attempt to read property “ID” on int
    aetta

    (@chiape)

    3 years, 11 months ago

    Hi @damax83!

    Sounds like a plan! Are you using any caching system (plugin or server-side?), you can try to purge them all too!

    Let us know how it goes! Thanks for sharing your test results with the community too!

    All the best,

    Forum: Plugins
    In reply to: [WooCommerce] Cron Jobs w/ No Action
    aetta

    (@chiape)

    3 years, 11 months ago

    Hi @carmpocalypse

    To clarify it a bit, woocommerce_cleanup_rate_limits is used to clean up your rate limits (as stated on the hook name), it basically resets your limits when using the WooCommerce API.

    wc_admin_unsnooze_admin_notes handles the admin notes shown on your admin area.

    I’d recommend updating everything and trying to run them again using WP-CRONTROL.

    If your problem persists, can you share your System Status report with us? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    I hope to hear from you soon!

    All the best,

    Forum: Plugins
    In reply to: [Meta for WooCommerce] Offer price microdata
    aetta

    (@chiape)

    3 years, 11 months ago

    Hi @danielbmxd! Thanks for writing back!

    Have you tried their microdata debug tool yet?

    You can find it here: https://business.facebook.com/ads/microdata/debug

    The catalog microdata debug tool helps keep the connection between your website and Facebook catalog up to date.

    If the tool returns errors, feel free to paste them here, so we can double-check it with you!

    My very best,

Viewing 15 replies - 46 through 60 (of 572 total)
1 2 3 4 5 … 37 38 39