Credit Card Inputs Won’t Appear

Resolved Volvera
(@emresert86)

1 year, 9 months ago

Credit card inputs won’t appear on the checkout page. It only appears after i refresh the page. I tried this with different themes including default WordPress themes.

Viewing 8 replies - 1 through 8 (of 8 total)

(@chiape)

Hi @emresert86! How’s it going today?

To help get to the bottom of this we’re going to need a few more details. Can you please share a copy of your site’s System Status?

You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Also, can you share the steps to reproduce the issue on our end?

I hope to hear from you soon!

My very best,

Thread Starter

Volvera

(@emresert86)

1 year, 9 months ago


### WordPress Environment ###

WordPress address (URL): https://lightupwear.com
Site address (URL): https://lightupwear.com
WC Version: 6.6.1
REST API Version: ✔ 6.6.1
WC Blocks Version: ✔ 7.6.2
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.84.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.35-MariaDB
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.6.1
WC Database Prefix: wp_nipo_
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### Post Type Counts ###

a2w_shipping: 3
attachment: 1366
blocks: 1
cfmemailverification: 1
custom_css: 6
custom-css-js: 4
customize_changeset: 4
is_search_form: 1
jetpack_migration: 2
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page: 22
post: 26
product: 236
product_variation: 449
revision: 73
shop_coupon: 1
shop_order: 62
shop_order_refund: 7
wcct_countdown: 1
wpcf7_contact_form: 3

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (32) ###

Akismet Anti-Spam: by Automattic – 4.2.4
Schema - All In One Schema Rich Snippets: by Brainstorm Force – 1.6.5
amr shortcode any widget: by anmari – 4.0
Better Search Replace: by Delicious Brains – 1.4
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Contact Form 7: by Takayuki Miyoshi – 5.6
Duplicator Pro: by Snap Creek – 4.0.0
Duplicator Pro: by Snap Creek – 4.0.0
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HTML Editor Syntax Highlighter: by James Bradford – 2.4.4
Jetpack: by Automattic – 11.0
Leverage Browser Caching: by Rinku Yadav – 2.1
OG — Better Share on Social Media: by Marcin Pietrzak – 3.1.5
PHP Everywhere: by Alexander Fuchs – 3.0.0
Fixed Widget: by Thomas Maier
Max Bond – 6.1.0

Recent Posts Widget Extended: by Idenovasi – 1.1.0
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Robin image optimizer: by Creative Motion  – 1.5.6
SocialRabbit: by Maxim D. & Vitaly K. & Yaroslav N. & Ilya D. – 3.3.21
Tidio Chat: by Tidio Ltd. – 5.0.0
Orders Tracking for WooCommerce: by VillaTheme – 1.1.16
WooCommerce Square: by WooCommerce – 3.1.0
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Yoast SEO Premium: by Team Yoast – 15.3
WP Fastest Cache: by Emre Vona – 1.0.2
Yoast SEO: WooCommerce: by Team Yoast – 13.7
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.7.9

### Inactive Plugins (2) ###

Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.3
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.6

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

### Must Use Plugins (1) ###

SSO: by Garth Mortensen
Mike Hansen – 0.2

### Settings ###

API Enabled: ✔
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #5 - /shop/
Cart: #6 - /cart/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: #2822 - /terms-of-use/

### Theme ###

Name: LUW
Version: 1.0.0
Author URL: http://childtheme-generator.com/
Child Theme: ✔
Parent Theme Name: Understrap
Parent Theme Version: 1.1.0
Parent Theme Author URL: https://howarddc.com
WooCommerce Support: ✔

### Templates ###

Overrides: luw/woocommerce/archive-product.php
luw/woocommerce/cart/cart-empty.php
luw/woocommerce/cart/cart.php
luw/woocommerce/cart/proceed-to-checkout-button.php
luw/woocommerce/checkout/form-checkout.php
luw/woocommerce/checkout/form-coupon.php
luw/woocommerce/checkout/form-pay.php
luw/woocommerce/checkout/payment.php
luw/woocommerce/content-product-cat.php
luw/woocommerce/content-product.php
luw/woocommerce/content-single-product.php
luw/woocommerce/content-widget-price-filter.php
luw/woocommerce/content-widget-product.php
luw/woocommerce/content-widget-reviews.php
luw/woocommerce/global/form-login.php
luw/woocommerce/loop/add-to-cart.php
luw/woocommerce/loop/orderby.php
luw/woocommerce/myaccount/downloads.php
luw/woocommerce/myaccount/form-edit-account.php
luw/woocommerce/myaccount/form-edit-address.php
luw/woocommerce/myaccount/form-login.php
luw/woocommerce/myaccount/form-lost-password.php
luw/woocommerce/myaccount/form-reset-password.php
luw/woocommerce/myaccount/my-address.php
luw/woocommerce/myaccount/my-orders.php
luw/woocommerce/myaccount/navigation.php
luw/woocommerce/myaccount/orders.php
luw/woocommerce/product-searchform.php
luw/woocommerce/single-product/add-to-cart/simple.php
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luw/woocommerce/single-product/photoswipe.php
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luw/woocommerce/single-product/review-rating.php
luw/woocommerce/single-product/review.php
luw/woocommerce/single-product/sale-flash.php
luw/woocommerce/single-product/share.php
luw/woocommerce/single-product/short-description.php
luw/woocommerce/single-product/stock.php
luw/woocommerce/single-product/tabs/additional-information.php
luw/woocommerce/single-product/tabs/description.php
luw/woocommerce/single-product/tabs/tabs.php
luw/woocommerce/single-product/title.php
luw/woocommerce/single-product/up-sells.php
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luw/woocommerce/single-product.php
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### Square ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Off

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
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wc-pay-subscriptions-page

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settings

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Options: ✔
Notes: 24
Onboarding: completed

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Complete: 647
Oldest: 2022-06-03 08:48:41 -0700
Newest: 2022-07-04 07:49:56 -0700

Failed: 1
Oldest: 2019-04-27 04:53:08 -0700
Newest: 2019-04-27 04:53:08 -0700

Pending: 2
Oldest: 2022-07-04 13:02:57 -0700
Newest: 2022-07-09 12:47:51 -0700

### Status report information ###

Generated at: 2022-07-04 07:51:35 -07:00

Plugin Support

Daniyal Ahmed (a11n)

(@daniyalahmedk)

1 year, 9 months ago

Hi there,

Thanks for getting back to us.

Can you please try to disable all the plugins and keep only WooCommerce and WooCommerce Square activated, and see if you are able to replicate this issue?

Let me know how it goes!

Best,

Thread Starter

Volvera

(@emresert86)

1 year, 9 months ago

I just did and it’s still the same. I tried with 4 different browsers including incognito mode. It’s not stable at all.

Thread Starter

Volvera

(@emresert86)

1 year, 9 months ago

How can this problem be resolved?

Daniel N. (woo-hc)

(@danndumia)

1 year, 9 months ago

Hi @emresert86

Checking your checkout page, the credit card inputs appeared without needing to refresh (https://snipboard.io/xp5bJD.jpg): could your issue have been resolved?

If not, could you clear your browser cache, delete cookies specific to your site, and see if it works.

Thanks!

This reply was modified 1 year, 9 months ago by Daniel N. (woo-hc).

Thread Starter

Volvera

(@emresert86)

1 year, 9 months ago

If you look at the screenshot you sent you’ll see the credit card section says powered by Stripe. I gave up on your plugin and started using Stripe.

This is not a cache or cookie issue. I’ve tried every simple things like that. I looked up other square related plugins and see the similar complaints (inputs won’t appear) so maybe it’s something related to Square so you should also look into this issue.

Daniel N. (woo-hc)

(@danndumia)

1 year, 9 months ago

Hi @emresert86

Glad to hear you got a workaround using Stripe. Often this issue happens if there is a conflict with other plugins or your theme. here is how to check for plugin/theme conflicts: https://woocommerce.com/document/how-to-test-for-conflicts/

Thanks!

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Credit Card Inputs Won’t Appear’ is closed to new replies.