Support » Plugin: WooCommerce » Empty product .CSV export file

  • Resolved SLV

    (@dwnl)


    Hello,

    I want to export some products into a .CSV file.
    But that file is empty…

    I go to: Products -> all products -> Export
    I want to export All columns
    I want to export All products
    I want to Export only the category: Test, so I select that one.
    I click on: Generate CSV
    Open it with Microsoft Excel
    And it is empty. All exports I try are 1 kB and empty.

    The only plugin that is active is: Woocommerce
    The active theme is: Twenty Twenty-Two

    I went back to WooCommerce Version 4.7.0, but this did not make a diverence.
    I do not see any errors in the error logs

    Can you help me fix this?

Viewing 11 replies - 16 through 26 (of 26 total)
  • Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    Hi @dwnl

    If I rename that advanced-cache.php file it will add a new file with this name. So this is part of the wordpress itself or Woocommerce. I can not turn it off.

    Instead of turning it off, can you please have its cache purged instead?

    Let us know if that helped.

    Hi @temporaryfailure

    Thanks for posting your comment here.

    However, kindly create a new thread so that your issue can be looked at individually.

    This is in line with the forum guidelines on posting on related threads / existing threads with similar issues.

    In your thread please remember to include a copy of your site’s System Status Report.

    Cheers

    Thread Starter SLV

    (@dwnl)

    I can not cache purged instead? because it is in WordPress or woocommerce itself. There is no button to purge…

    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    Hi @dwnl

    There is no button to purge

    As we mentioned before, disabling or purging cache from that plugin needs to be done by the hosting provider, because it is a drop-in plugin.

    You can read more on this here: https://kevdees.com/what-are-wordpress-drop-in-plugins/

    I hope this helps. 🙂

    Thanks

    Thread Starter SLV

    (@dwnl)

    The hosting provider said:

    That cache is already disabled. The wp-config also indicates that wp_cache is false. I also don’t see any other caching plugins active. So they are all disabled.

    Plugin Support Igor H woo-hc

    (@ihereira)

    Hello,

    Sorry to hear that the issue persists and the file is empty, can you please provide a copy of the CSV file generated? You can share via GoogleDocs URL.

    We’ll look forward to hearing from you.

    Thread Starter SLV

    (@dwnl)

    Plugin Support André woo-hc

    (@chiape)

    Hi @dwnl

    Can you check if there’s any fatal error on your WooCommerce log?

    You can find them by navigating to WooCommerce > Status > Logs! Paste them here if you find any.

    I hope to hear from you soon!

    All the best,

    Thread Starter SLV

    (@dwnl)

    There are no errors

    Plugin Support Brad P. a11n

    (@snaacks)

    Hi @dwnl

    Thank you for providing all of the information we’ve requested and for checking for any fatal error logging.

    At this point we’ll likely need to look into this a little deeper and may need to review some information we wouldn’t ask you to post on a public forum. With that in mind please open up a support request and link to this thread to allow us to assist further.

    Thank you!

    Thread Starter SLV

    (@dwnl)

    thanks @snaacks, I opend a support request over there.

    Plugin Support Adam a11n

    (@adamkheckler)

    Thanks! We’ll go ahead and mark this thread as Resolved then and continue working with you via email. 🙂

Viewing 11 replies - 16 through 26 (of 26 total)
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