aetta

Hi @cacheout2!

There’s no sensitive information on your system status report, however, it’s totally up to you to share it.

Keep in mind that this is a public forum, but with the System Status Report, we can understand and try to help you better!

You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.

You can paste it here, in your reply!

Thank you!

Hi @tony-webb

Looks like you’re missing a closing curly bracket “}” at the end of your code!

Should be something like this:

add_action( 'woocommerce_thankyou', 'woocommerce_custom_thank_you_page');
  
function woocommerce_custom_thank_you_page( $order_id ){
    $order = wc_get_order( $order_id );
    $url = 'https://yourdesignbytonywebb.co.uk/thank-you';
    if ( ! $order->has_status( 'failed' ) ) {
        wp_safe_redirect( $url );
        exit;
    }
}

Let me know how it goes! Thank you!

Hi @jktech42

I’m not able to access your staging site due to the lack of credentials! However, can you double-check if, by chance, that product isn’t duplicated?

I can see that when I access it from the main page, it has a postID = 5892, and then, it changes to PostID = 7815, with a message of Out of Stock.

You can navigate to Products and then on the search field, look for that ID! Their reviews are a bit different too, so it may be different products posts!

Let me know how it goes! All the best!

Hi @mismyl1!

You may need to hide the out-of-stock items from the catalog.

You can do that by navigating to your WordPress Dashboard > WooCommerce > Settings > Products > Inventory.

Scroll down a bit to locate the item: Out of stock visibility, check the box in front of it, and then click on Save Changes!

Let us know if this works for you!

My very best,

Hey @webomg!

How’s your development environment been set? Are you using docker? Since the file doesn’t exist, I’d give it a try and create/upload a .env file to see how it goes!

Thanks

Hi @tony-webb! Thanks for sharing your System status report with us!

If I understand you correctly, your emails are correctly being sent by your SMTP server, which is configured with your live site, the issue is that the “from” field is using your old domain address, is that correct?

If so, to help me diagnose that, can you try to access your site using a different browser/device, and make sure that you’re not logged in, and then make a new test purchase, filling up all the fields with some random information (just for testing purposes, like a new user).

If possible, you can share some screenshots of those process with us and also of your:

• Email sender options (WordPress Dashboard > WooCommerce > Settings > Email)
• New order settings (WordPress Dashboard > WooCommerce > Settings > Email > New order >> Manage)

I’d recommend using this tool to take screenshots!

I hope to hear from you soon! All the best!

Hi @wfmccarthy

To help me diagnose it, have you, by chance, enabled the Flat Rate Services?

Also, if you are using both, Flat-Rate Services and the API Rates, USPS will return both but will reject one in favor of the other if it is cheaper for the same service.

I hope to hear from you soon! Thanks

Hi @webqueenhtc

This may be related to your theme, but to help me diagnose it better, can you give a conflict test a try, please?

The best way to do this is to:

1. Temporarily switch your theme to Storefront
2. Disable all plugins except for WooCommerce
3. Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.

To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

You can find a more detailed explanation on how to do a conflict test here.

Thank you!