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Hi @ruseau!

This kind of problem is usually caused by a conflict with your theme or with another plugin.  

The best way to determine this is to:

1. Temporarily switch your theme to Storefront
2. Disable all plugins except for WooCommerce
3. Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.

To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict.

You can find a more detailed explanation on how to do a conflict test here.

Let us know how it goes! Thank you

Hi @kailyard!

It doesn’t seem to be related to WooCommerce, however, to help me diagnose it better, could you please share a copy of your site’s System Status?

You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. 

Once you’ve done that, paste it here in your response.

Also, I have found a discussion going on about this error here, specifically with sites hosted by GoDaddy (which may be your case), would you mind taking a look at it?

You’ll need to reach out to them to check your .htaccess file.

My very best,

Hi @momenarts!

It really seems to be related to your PHP memory limits, you can check the php.ini and/or the wp-config.php.

I’d recommend checking with your hosting company as Juan mentioned above, they can check and increase that limit for you!

Let us know how it goes! All the best!

Hi @jess90y!

There isn’t an easy way to do that without coding, you’ll need to add code to your child theme’s functions.php file or via a plugin that allows custom functions to be added, such as the Code snippets plugin.

That being said, you can check this article about changing the currency symbol:

https://woocommerce.com/document/change-a-currency-symbol/

The article above uses the AUD symbol as an example, but you can swap it to AED.

Something like this:

/**
 * Change a currency symbol
 */
add_filter('woocommerce_currency_symbol', 'change_existing_currency_symbol', 10, 2);

function change_existing_currency_symbol( $currency_symbol, $currency ) {
     switch( $currency ) {
          case 'AED': $currency_symbol = 'AED'; break;
     }
     return $currency_symbol;
}

If the code above doesn’t work for you or you have questions about it, I recommend the WooCommerce Developer Resources Portal for resources on developing for WooCommerce.

You can also visit the WooCommerce Facebook group or the #developers channel of the WooCommerce Community Slack.

We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there, as well.

I hope that helps! All the best!

Hi @swingtowngolf

We may need to dig in a bit to troubleshoot it better! If you’re facing a similar problem, can you open a new topic describing your issue?

I’m going to mark this as resolved, so we can move forward!

Thanks!

Hi @andynick! How’s it going today?

Before we start, to make the log directory writable you may need to change its permissions. Usually, chmod the folder to 755-rwxr-xr-x do the magic!

You can do that by using an FTP client or checking out with your hosting company.

More details about the WordPress permissions can be found here:

Changing File Permissions

That said, regarding the increase of failing orders, this can be a symptom of card-testing, you can read more about it here:

https://woocommerce.com/document/payments/faq/card-testing/

Also, when you check a failed order, what error message are you seeing?

The best way to check why a payment didn’t go through is navigate to:

• WooCommerce → Orders in the WordPress dashboard;
• Find the order that failed. There will be a red “Failed” message next to it;
• Click the order number to find more information;
• In the right hand column, you’ll see a box titled Order Notes with a full list of order details.

There, you’ll see the message, “Order status changed from Pending payment to Failed” along with a separate note listing the reason.

I hope to hear from you soon!

My very best!

Hey @sami35! Thanks for sharing the screenshot with us!

Before we proceed, I need to let you know that this kind of customization is a bit out of scope for us!

That being said, you can try something like this:

/*changing the letter-spacing prop */
.wp-block-button__link  { 
letter-spacing: 1px;}

The letter-spacing: value can be changed and you can also use negative numbers to fit your needs.

Adding media queries can make it work on smaller screens too.

To check more about this property, how it works, and some accessibility and internationalization concerns while using this, you can check this article below:

https://developer.mozilla.org/en-US/docs/Web/CSS/letter-spacing

If you need any other tweaks or customization on your site, you can visit https://woocommerce.com/customizations/ to find the right agency or developer for your specific needs.

My very best!

Hi @barns01!

To help me better diagnose it, could you please share a copy of your site’s System Status?

You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. 

Once you’ve done that, paste it here in your response.

If possible, also share a full and uncropped screenshot of the errors you’re seeing. I’d recommend using https://snipboard.io/ to take a sharing the screenshot with us!

I hope to hear from you soon! All the best!