Support » Plugin: WooCommerce » Stripe can be activated and can be connected, but it doesn’t work

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Support André woo-hc

    (@chiape)

    Hi @kpchum2308!

    To help me diagnose it, could you please share a copy of your site’s System Status?

    You can find it via WooCommerce > Status.

    Select “Get system report” and then “Copy for support”. 

    Once you’ve done that, paste it here in your response.

    Thanks

    Thread Starter kpchum2308

    (@kpchum2308)

    https://www.yogile.com/tjnkqe8wsvh/21t/share/?vsc=c07a5664b

    Hello:
    May I ask if this is the case? Thank you very much for your help.

    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    Hi @kpchum2308

    The image at the link you sent is very difficult to decode.

    If you want to share a screenshot we recommend using https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread. It works with Chrome, Firefox, Safari, and Edge browsers.

    We’ll look forward to receiving your system status report to be able to help you further.

    Thread Starter kpchum2308

    (@kpchum2308)

    https://photos.app.goo.gl/yihyemB1LWggm7xcA

    This time, I used the sharing link of Google Photos. Those messy links before are really nice.

    Plugin Support MayKato woo-hc

    (@maykato)

    Hi @kpchum2308

    It bounces back to the previous page.

    If I understand correctly, you are unable to access the pages to manage the settings for Stripe and WooCommerce Payments. If that’s the case, I’d suggest isolating the issue by deactivating all plugins except WooCommerce and Stripe (or WooCommerce and WooCommerce Payments), and switching your theme to Storefront to see if it fixes.

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Thread Starter kpchum2308

    (@kpchum2308)

    1 : https://photos.app.goo.gl/wWKywXE6PLEvA3iZ8

    2 : https://photos.app.goo.gl/RRZXpbTkX3oYAxnr8

    3 : https://photos.app.goo.gl/Hbn2tASijqHy1XHj9

    Hello:
    Figure 1: I followed WooCommerce’s instructions. I went to Cpanel’s wp-content, changed plugins to old, then went back to the website to open the installed plugins and then returned to Cpanel, canceled the old plugins, restarted the plugins, and returned to the background. This is all my current plugins. The red warning said that I removed the WooCommerce Paypal Checkout Gateway plugin. I actually didn’t enable it before. I was just lazy to remove it. I also removed the remaining four plugins WooCommerce , WooCommerce Payments , WooCommerce Paypal Payments , WooCommerce Stripe Gareway I also removed it and reinstalled it again. Because I’m not familiar with plugins and operations, for safety’s sake, I’d like to take a screenshot for you to see if I have any mistakes or omissions.
    The first one to enter the test is Figure 2: WooCommerce Payments I don’t know if I have made a mistake. I used to go to WooCommerce to set up payment. Although Figure 2 is also the payment page, I have to do one more step to press all payment methods to arrive. The same is also true The page called payment is the same for everyone or do I really have one more step? Press WooCommerce Payments on the right to manage the situation as before and go back to Figure 2. Go to test the WooCommerce Stripe Gareway’s Stripe connection and there is no problem Figure 3: The connection is successful Since the first plugin fails to start, the other two should be difficult to succeed, but if you don’t come, you will come by and test it and press Manage. I went back to the past and returned to the previous page to clean the last paypal. I didn’t try it again. It’s really troublesome to send this result to everyone. Thank you.

    Thread Starter kpchum2308

    (@kpchum2308)

    Hello: I forgot to say that I tried to start with a wordpress theme and it also failed. Thank you

    Plugin Support Igor H woo-hc

    (@ihereira)

    Hello,

    Sorry to hear about this, upon checking the images I can see there are 2 plugins regarding this:

    * https://wordpress.org/plugins/woocommerce-payments/
    * https://wordpress.org/plugins/woocommerce-gateway-stripe/

    It looks like you would like to keep the first one, WooCommerce Payments, is this correct?

    To take a better look, for a better understanding of the issue, please provide the following:

    * Please send a copy of your site’s System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Do not send it through screenshot but text, that will be more readable. Thanks.

    * Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

    Thanks.

    Thread Starter kpchum2308

    (@kpchum2308)

    The woocommerce theme startup also failed, and the Meks Quick Plugin Disabler was turned on to start all the plugins one by one. Only one of the woocommerce-dropshipping-plugin plugins would not let me start, and all the other plugins had no problem.

    Thread Starter kpchum2308

    (@kpchum2308)

    I’m sorry, I’m not familiar with it. Is this how it works?

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://24010781.com
    Site address (URL): https://24010781.com
    WC Version: 6.1.1
    REST API Version: ✔6.1.1
    WC Blocks Version: ✔6.5.2
    Action Scheduler Version: ✔3.4.0
    WC Admin Version: ✔3.0.3
    Log Directory Writable: ✔
    WP Version: 5.9
    WP Multisite: –
    WP Memory Limit: 384 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: zh_TW
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.33
    PHP Post Max Size: 516 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.81.0
    OpenSSL/1.1.1m
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.41-84.1
    Max Upload Size: 512 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.1.1
    WC Database Prefix: wpr0_
    總資料庫大小: 935.46MB
    資料庫資料大小: 694.03MB
    資料庫索引大小: 241.43MB
    wpr0_woocommerce_sessions: 資料:8.02MB + 索引:0.27MB + 引擎 InnoDB
    wpr0_woocommerce_api_keys: 資料:0.02MB + 索引:0.03MB + 引擎 InnoDB
    wpr0_woocommerce_attribute_taxonomies: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wpr0_woocommerce_downloadable_product_permissions: 資料:0.02MB + 索引:0.06MB + 引擎 InnoDB
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    wpr0_gla_shipping_times: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
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    wpr0_mailpoet_log: 資料:0.02MB + 索引:0.00MB + 引擎 InnoDB
    wpr0_mailpoet_mapping_to_external_entities: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wpr0_mailpoet_newsletters: 資料:0.02MB + 索引:0.03MB + 引擎 InnoDB
    wpr0_mailpoet_newsletter_links: 資料:0.02MB + 索引:0.05MB + 引擎 InnoDB
    wpr0_mailpoet_newsletter_option: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wpr0_mailpoet_newsletter_option_fields: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wpr0_mailpoet_newsletter_posts: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wpr0_mailpoet_newsletter_segment: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
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    wpr0_mailpoet_scheduled_task_subscribers: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
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    wpr0_mailpoet_sending_queues: 資料:0.02MB + 索引:0.03MB + 引擎 InnoDB
    wpr0_mailpoet_settings: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wpr0_mailpoet_statistics_bounces: 資料:0.02MB + 索引:0.00MB + 引擎 InnoDB
    wpr0_mailpoet_statistics_clicks: 資料:0.02MB + 索引:0.05MB + 引擎 InnoDB
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    wpr0_mailpoet_statistics_unsubscribes: 資料:0.02MB + 索引:0.05MB + 引擎 InnoDB
    wpr0_mailpoet_statistics_woocommerce_purchases: 資料:0.02MB + 索引:0.06MB + 引擎 InnoDB
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    wpr0_mailpoet_subscribers: 資料:0.02MB + 索引:0.13MB + 引擎 InnoDB
    wpr0_mailpoet_subscriber_custom_field: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
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    wpr0_mailpoet_user_agents: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wpr0_mailpoet_user_flags: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wpr0_maxbuttonsv3: 資料:0.02MB + 索引:0.00MB + 引擎 InnoDB
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    wpr0_options: 資料:22.50MB + 索引:1.19MB + 引擎 InnoDB
    wpr0_postmeta: 資料:393.94MB + 索引:119.34MB + 引擎 InnoDB
    wpr0_posts: 資料:131.59MB + 索引:39.34MB + 引擎 InnoDB
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    wpr0_rank_math_internal_links: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
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    wpr0_wpforms_entries: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wpr0_wpforms_entry_fields: 資料:0.02MB + 索引:0.05MB + 引擎 InnoDB
    wpr0_wpforms_entry_meta: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wpr0_wpforms_tasks_meta: 資料:0.02MB + 索引:0.00MB + 引擎 InnoDB
    wpr0_wpmailsmtp_debug_events: 資料:0.06MB + 索引:0.00MB + 引擎 InnoDB
    wpr0_wpmailsmtp_tasks_meta: 資料:0.02MB + 索引:0.00MB + 引擎 InnoDB
    wpr0_wpr_rucss_resources: 資料:0.02MB + 索引:0.06MB + 引擎 InnoDB
    wpr0_wpr_rucss_used_css: 資料:0.02MB + 索引:0.05MB + 引擎 InnoDB
    wpr0_wpvivid_scan_result: 資料:0.02MB + 索引:0.00MB + 引擎 InnoDB
    wpr0_wpvivid_unused_uploads_files: 資料:0.02MB + 索引:0.00MB + 引擎 InnoDB
    wpr0_xsg_sitemap_meta: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wpr0_yith_wcwl: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wpr0_yith_wcwl_lists: 資料:0.02MB + 索引:0.03MB + 引擎 InnoDB
    wpr0_yoast_indexable: 資料:57.59MB + 索引:27.13MB + 引擎 InnoDB
    wpr0_yoast_indexable_hierarchy: 資料:2.52MB + 索引:5.55MB + 引擎 InnoDB
    wpr0_yoast_migrations: 資料:0.02MB + 索引:0.02MB + 引擎 InnoDB
    wpr0_yoast_primary_term: 資料:0.02MB + 索引:0.03MB + 引擎 InnoDB
    wpr0_yoast_prominent_words: 資料:0.16MB + 索引:0.33MB + 引擎 InnoDB
    wpr0_yoast_seo_links: 資料:2.52MB + 索引:3.03MB + 引擎 InnoDB
    wpr0_yoast_seo_meta: 資料:0.09MB + 索引:0.00MB + 引擎 InnoDB
    wp_auto_spinner_log: 資料:0.02MB + 索引:0.00MB + 引擎 InnoDB
    
    ### Post Type Counts ###
    
    a2w_shipping: 21
    adstxt: 1
    attachment: 92394
    brizy_template: 2
    brizy-global-block: 3
    brizy-project: 1
    cartflows_flow: 1
    cartflows_step: 2
    custom_css: 7
    customize_changeset: 1
    elementor_library: 2
    elementor_snippet: 1
    elementor-hf: 1
    happyform: 1
    jetpack_migration: 2
    jp_img_sitemap: 70
    jp_img_sitemap_index: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    mailpoet_page: 1
    nav_menu_item: 67
    oembed_cache: 13
    page: 11
    post: 2
    product: 1346
    product_variation: 37133
    revision: 19
    shop_coupon: 5
    wpautoterms_page: 2
    wpcf7_contact_form: 1
    wpforms: 7
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (23) ###
    
    Aliexpress Dropship for Woocommerce: 由 MA-Group – 1.19.12
    Autoptimize: 由 Frank Goossens (futtta) – 2.9.5.1
    Blocksy Companion: 由 CreativeThemes – 1.8.17
    Bluehost: 由 Bluehost – 2.8.6
    Brizy Pro: 由 Brizy.io – 2.3.21
    Brizy: 由 Brizy.io – 2.3.29
    Classic Editor (傳統編輯器): 由 WordPress Contributors – 1.6.2
    Classic Widgets (傳統小工具): 由 WordPress Contributors – 0.3
    Contact Form 7: 由 Takayuki Miyoshi – 5.5.4
    Creative Mail by Constant Contact: 由 Constant Contact – 1.4.9
    Google Analytics for WordPress by MonsterInsights: 由 MonsterInsights – 8.3.2
    Jetpack Boost: 由 Automattic – 1.3.1
    Jetpack: 由 Automattic 公司 – 10.6
    Meks Quick Plugin Disabler: 由 Meks – 1.0
    UpdraftPlus - Backup/Restore: 由 UpdraftPlus.Com
    DavidAnderson – 2.22.1.25
    
    Advanced Shipment Tracking for WooCommerce: 由 zorem – 3.3.1
    WooCommerce Stripe Gateway: 由 WooCommerce – 6.1.0
    WooCommerce Payments: 由 Automattic – 3.6.1
    WooCommerce PayPal Payments: 由 WooCommerce – 1.6.5
    WooCommerce: 由 Automattic – 6.1.1
    Yoast SEO Premium: 由 Yoast 團隊 – 11.6
    WP Rocket: 由 WP Media – 3.6.0.3
    YITH WooCommerce Product Gallery & Image Zoom: 由 YITH – 2.6.0
    
    ### Inactive Plugins (10) ###
    
    AliDropship Woo Plugin: 由 Vitaly Kukin & Yaroslav Nevskiy & Pavel Shishkin & Denis Zharov – 1.6.42
    Elementor: 由 Elementor.com – 3.5.5
    Elementor Header & Footer Builder: 由 Brainstorm Force
    Nikhil Chavan – 1.6.9
    
    Site Kit by Google: 由 Google – 1.50.0
    Toolset Types: 由 OnTheGoSystems – 3.3.10
    Woo Discount Rules: 由 Flycart – 2.3.12
    Woo Discount Rules PRO 2.0: 由 Flycart – 2.3.12
    WP AutoTerms: 由 WP AutoTerms – 2.4.9
    WP Mail SMTP: 由 WPForms – 3.2.1
    YITH PayPal Express Checkout for WooCommerce: 由 YITH – 1.10.0
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (2) ###
    
    Endurance Page Cache: 由 Mike Hansen – 2.2
    SSO: 由 Garth Mortensen
    Mike Hansen – 0.3
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: HKD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    商店起點: #13 - /shop/
    購物車: #14 - /cart/
    結帳: #15 - /checkout/
    我的帳號: #131285 - /%e6%88%91%e7%9a%84%e8%b3%ac%e6%88%b6/
    服務條款: #115330 - /privacy-policy/terms-of-service/
    
    ### Theme ###
    
    Name: Storefront
    Version: 3.9.1
    Author URL: https://woocommerce.com/
    Child Theme: ❌ – 如果你要修改 WooCommerce 或一個不是你自己建立的父佈景主題的話,那我們建議使用子佈景主題。請看: 如何建立一個子佈景主題
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: –
    Shop country code: HK
    WooCommerce currency supported: ✔
    PayPal card processing available in country: –
    Pay Later messaging available in country: –
    Webhook status: –
    Vault enabled: –
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: ✔
    
    ### WooCommerce Payments ###
    
    Version: 3.6.1
    Connected to WPCOM: Yes
    Blog ID: 199336413
    Account ID: acct_1Jrl7S2Eja83EKWm
    
    ### Action Scheduler ###
    
    Canceled: 4
    Oldest: 2022-01-21 08:58:36 +0000
    Newest: 2022-02-06 04:44:00 +0000
    
    Finish: 18,961
    Oldest: 2022-01-09 14:35:39 +0000
    Newest: 2022-02-08 22:13:24 +0000
    
    Failed: 1
    Oldest: 2022-01-19 00:19:29 +0000
    Newest: 2022-01-19 00:19:29 +0000
    
    Pending: 10
    Oldest: 2022-02-08 22:50:11 +0000
    Newest: 2022-03-02 18:57:03 +0000
    
    ### Status report information ###
    
    Generated at: 2022-02-09 06:39:30 +08:00
    

    2022-02-01T01:32:27+00:00 CRITICAL Maximum execution time of 30 seconds exceeded at /home2/twofoxn6/public_html/wp-includes/formatting.php on line 2235

    2022-02-01T01:32:45+00:00 CRITICAL require_once(): Failed opening required ‘/home2/twofoxn6/public_html/wp-content/plugins/yith-woocommerce-zoom-magnifier/lib/class.yith-wcmg-admin.php’ (include_path=’.:/opt/cpanel/ea-php73/root/usr/share/pear’) 於 /home2/twofoxn6/public_html/wp-content/plugins/yith-woocommerce-zoom-magnifier/init.php 在 118 線上

    2022-02-01T01:41:12+00:00 CRITICAL Maximum execution time of 30 seconds exceeded at /home2/twofoxn6/public_html/wp-includes/functions.php on line 4782

    2022-02-01T02:01:47+00:00 CRITICAL Maximum execution time of 30 seconds exceeded at /home2/twofoxn6/public_html/wp-includes/wp-db.php on line 1686

    2022-02-01T02:11:31+00:00 CRITICAL Maximum execution time of 30 seconds exceeded at /home2/twofoxn6/public_html/wp-includes/wp-db.php on line 1686

    2022-02-01T02:38:50+00:00 CRITICAL Maximum execution time of 30 seconds exceeded at /home2/twofoxn6/public_html/wp-includes/functions.php on line 642

    2022-02-01T02:47:39+00:00 CRITICAL Maximum execution time of 30 seconds exceeded at /home2/twofoxn6/public_html/wp-includes/wp-db.php on line 2001

    2022-02-01T03:06:36+00:00 CRITICAL Maximum execution time of 30 seconds exceeded at /home2/twofoxn6/public_html/wp-includes/l10n.php on line 297

    2022-02-01T03:17:10+00:00 CRITICAL Maximum execution time of 30 seconds exceeded at /home2/twofoxn6/public_html/wp-includes/plugin.php on line 495

    2022-02-01T03:29:25+00:00 CRITICAL Maximum execution time of 30 seconds exceeded at /home2/twofoxn6/public_html/wp-includes/plugin.php on line 265

    2022-02-01T03:39:17+00:00 CRITICAL Maximum execution time of 30 seconds exceeded at /home2/twofoxn6/public_html/wp-includes/wp-db.php on line 2162

    2022-02-01T03:47:44+00:00 CRITICAL Maximum execution time of 30 seconds exceeded at /home2/twofoxn6/public_html/wp-includes/wp-db.php on line 1260

    2022-02-01T04:07:14+00:00 CRITICAL Maximum execution time of 30 seconds exceeded at /home2/twofoxn6/public_html/wp-includes/wp-db.php on line 2162

    2022-02-01T04:17:44+00:00 CRITICAL Maximum execution time of 30 seconds exceeded at /home2/twofoxn6/public_html/wp-includes/Requests/Transport/cURL.php on line 165

    2022-02-01T04:26:58+00:00 CRITICAL Maximum execution time of 30 seconds exceeded at /home2/twofoxn6/public_html/wp-includes/wp-db.php on line 2162

    2022-02-01T05:45:29+00:00 CRITICAL Uncaught Error: Class ‘Automattic\WooCommerce\Admin\API\OnboardingPlugins’ not found in /home2/twofoxn6/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Notes/InstallJPAndWCSPlugins.php:114
    Stack trace:
    #0 /home2/twofoxn6/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Notes/InstallJPAndWCSPlugins.php(103): Automattic\WooCommerce\Admin\Notes\InstallJPAndWCSPlugins->install_and_activate_plugin(‘jetpack’)
    #1 /home2/twofoxn6/public_html/wp-includes/class-wp-hook.php(307): Automattic\WooCommerce\Admin\Notes\InstallJPAndWCSPlugins->install_jp_and_wcs_plugins(Object(Automattic\WooCommerce\Admin\Notes\Note))
    #2 /home2/twofoxn6/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(”, Array)
    #3 /home2/twofoxn6/public_html/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
    #4 /home2/twofoxn6/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Notes/Notes.php(352): do_action(‘woocommerce_not…’, Object(Automattic\WooCommerce\ on /home2/twofoxn6/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Notes/InstallJPAndWCSPlugins.php on line 114

    2022-02-01T10:48:17+00:00 CRITICAL Out of memory (allocated 322961408) (tried to allocate 987136 bytes) at /home2/twofoxn6/public_html/wp-includes/class.wp-scripts.php on line 301

    2022-02-01T23:32:40+00:00 CRITICAL Maximum execution time of 30 seconds exceeded at /home2/twofoxn6/public_html/wp-includes/plugin.php on line 959

    2022-02-01T23:43:20+00:00 CRITICAL Maximum execution time of 30 seconds exceeded at /home2/twofoxn6/public_html/wp-includes/plugin.php on line 265

    2022-02-01T23:50:59+00:00 CRITICAL Maximum execution time of 30 seconds exceeded at /home2/twofoxn6/public_html/wp-includes/wp-db.php on line 3141

    Plugin Support Mirko P. woo-hc

    (@rainfallnixfig)

    Hi there,

    Thanks for sharing your system status and error logs.

    but I always have to go to payment and press Stripe management, and I will immediately pop up

    These steps are not clear to me. Can you describe step by step where do you click and what happens? For each step that you take, please share a screenshot using https://snipboard.io which is what we recommend using in order to share screenshots on these forums.

    Also, I see you’re sending your system status but there are still 23 active plugins. As advised earlier kindly disable all plugins except WooCommerce and WooCommerce Payments which should be the plugin you’re using to process payments.

    Lastly, if your issue is related to WooCommerce Payments it’s recommended to open a thread in the related support forum: https://wordpress.org/support/plugin/woocommerce-payments/ since this specific forum is for the WooCommerce core plugin.

    Thanks.

    Thread Starter kpchum2308

    (@kpchum2308)

    Hello:
    I would like to ask Jiansheng. I’m really not good at making changes in this area. Now I can’t receive the payment at all. I went to Cpanel → File Manager → Publis_html → removed the data in wp-conten and restarted and tried to activate the payment function. The result is the same, I want to clear it more thoroughly. I want to clear all my account data in the MySQL@ database, but I don’t know if I can do this, so I have to choose to just remove the data in wp-conten and go Reloaded once and restarted again. This time, the reactivation is completely different from the previous one. The only thing that has not changed is that it is still pressed to manage and it will go back to the past. The only thing that will not go back to the past is PayPal. I can’t start paypal with woo paypal, but this time woo paypal can start paypal for the first time. I don’t know that using sandbox test can only test in essence. When the real test paypal is going to pay, I will quit. As for the other two items in the payment stage, press Manage as before and go back to the past immediately.

    Plugin Support Mirko P. woo-hc

    (@rainfallnixfig)

    Hey @kpchum2308,

    This all seems pretty confusing and I wouldn’t recommend removing any data from the database as this could cause further and major issues to your site.

    What you can do is duplicate your site where you could check the issue further and perform tests without affecting the production site.

    Some hosts offer staging sites facilities, but if you don’t have such a feature, you can create one with the WP Staging plugin.

    Once you have the staging site, I’d suggest turning off all plugins except WooCommerce and the payment gateway plugin you want to use to perform tests.

    Let us know if we can assist any further.

    Thanks.

    Plugin Support Chris Moreira – a11n

    (@chrism245)

    Hi @kpchum2308!

    Sorry for this back and forth.

    Can you help me with these questions to understand a bit more your needs?

    1. Do you want to use Stripe or WooCommerce Payments on your site?
    2. What specific error have you gotten trying to set up your payment gateways?

    I am looking forward to your response soon.

    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    We haven’t heard back from you in a while, so I’m marking this thread as closed for now – we’ll be here if and/or when you are ready to continue.

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