WP Folio Team

Hi @delawaregenealogy,

Thanks for reaching out to us.

Unfortunately, both our PDA Lite and Gold versions are not completely compatible with WordPress.com at the moment Since the platform doesn’t allow making changes to NGINX rules

Our PDA Gold might work with some limitations on WordPress.com.

Are you open to switching to another hosting, by the way?

WordPress.com is not only expensive but also comes with a lot of restrictions compared to other good hostings, e.g. SiteGround and Bluehost.

Anyway, may we know what you want to achieve with our plugins in more detail?

Let us know so that we can figure out the best workaround for you including giving you a discount.

You might want to send these details to our support email – hello(at)preventdirectaccess.com so that our team can support you faster.

We look forward to hearing from you.

Hi @profnox,

Thanks for reaching out to us.

Just an update, we’ve followed up with @justra via email. It turns out that the issue is related to the hosting server he’s using.

To assist you better, could you please provide:

• Both protected and private URL of that file
• The caching plugins you’re using
• The hosting server you’re using

You might want to send these details to our support email – hello(at)preventdirectaccess.com so that our team can support you faster & better.

Looking forward to hearing from you.

Hi @ucefx7,

Thanks for your feedback.

We believe there must be some misunderstanding here as our Free version does offer you pretty much all core file protection features, i.e. blocking unauthorized people and generating private links.

To see it in action, please go ahead and protect your files directly under the WordPress Media library.

Also, our Free version does provide:

• Generate private download links
• Prevent Image & File Hotlinking
• Block search indexing
• Protect WordPress Uploads directory

You only need our PDA Gold when you want more advanced file protection features.

Anyway, may we know what you want to achieve with our plugin more specifically?

Also, while we appreciate your feedback, we hope you can drop us a private message at hello(at)preventdirectaccess.com instead so that we can improve our products for the better of all.

We’re always here to help & will do whatever it takes to assist you.

We look forward to hearing from you.

Hi @barbiro,

First of all, thank you for sharing with us. We’d like to apologize for any inconvenience caused when using our plugin.

The issue could be a conflict with a plugin or theme on your site which prevents our plugin from working properly at random times.

To assist you better, can you please provide us with:

• A sample page/file URL where the issue happened
• The theme you’re using
• The list of your active plugins

We also got back to you almost immediately after you reached out to us last night.

However, we haven’t heard back from you yet. So we wonder whether you’ve received our support email or not.

Anyway, please allow us to assist you first by replying to our emails or under this thread.

We look forward to hearing from you soon.

Thanks for your reply, @janbrokes.

First of all, custom field protection is an advanced feature available on PPWP Pro version only.

Secondly, if you’re using ACF, you should use WYSIWYG editor and wrap the protected section with our ppwp shortcode.

Finally, you should display the field on your content using our custom code as below.

<?php
// Change "field-name" to your custom field name
echo '<div class="ppwp-is-custom-field" ppwp-data-mt="field-name">';

foreach( get_post_meta( get_the_ID(), 'field-name' ) as $meta_data ) {
    echo do_shortcode( $meta_data );
}
echo '</div>';
?>

As you can see from the code, our plugin protects a section based on content ID or field ID.

Without this piece of information, we can’t compare the correct password and unlock the protected section properly.

As a result, even though the password form is shown, you will receive an incorrect password message all the time.

Let us know if it makes sense to you.

• This reply was modified 5 years ago by WP Folio Team.

Hi @janbrokes,

Thanks for reaching out to us.

To assist you better, might we know:

• Are you using our PPWP Lite or Pro version?
• Which theme are you using?
• Do you use any plugin to create the custom fields?

Please refer to our documentation on how to protect ACF custom field values.

You might want to drop an email at hello(at)preventdirectaccess.com for faster assistance.

We look forward to your reply.

• This reply was modified 5 years ago by WP Folio Team.