Aaron Queen
Forum Replies Created
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Forum: Plugins
In reply to: [WP Customer Reviews] Cannot select 'enable review'This should be working in the next update (soon!)
Forum: Plugins
In reply to: [WP Customer Reviews] Invert or Remove Business Name and Create Review ButtonYou should be able to easily hide these elements by overriding some styles in your theme’s CSS file.
Try adding this to your theme CSS file:
.wpcr3_button_1 { display:none !important; } .wpcr3_item_name { display:none !important; } .wpcr3_aggregateRating { display:none !important; }Forum: Plugins
In reply to: [WP Customer Reviews] WP Customer Reviews v3.0.0 released!@rea5245 – this sounds like something went odd with the import from 2x -> 3x. It should create one post for each review you previously had, but it sounds like it ran twice, or a double-click when activating may have made it start the import process two times. It’s hard to tell without looking at the exact data before/after.
If you have a backup of your staging data, I’d say to restore from the backup and try the exact same thing again. If you end up with the same exact problem, then we have something that can be reproduced and hopefully fixed.
Forum: Reviews
In reply to: [WP Customer Reviews] Update to 3.0 is okay (custom styling needs work)So much changed with the new version, I had to change everything from wpcr to wpcr3. This also allowed me to test running 2.x and 3.x at the same time, which was kind of neat.
Because the layout of the templates pretty much all changed, the old classes and styling wouldn’t have helped much anyway. I apologize for the work you’ll need to do to reincorporate into your sites, but overall you should have a much better and fine-tuned experience overriding styles 🙂
Forum: Plugins
In reply to: [WP Customer Reviews] How to downgrade to 2.xYou need to delete the 3.x plugin first from your plugins page. Deactivate it and then delete it. Then go to /wp-admin/plugin-install.php?tab=upload and upload the 2.4.8 zip file. It should then install.
Your 2.x reviews and settings are separate from the 3.x reviews and settings. You should be fine, but you can backup your database first to be safe. If you do upgrade again in the future, it will skip the import from 2.x step though, so you’ll be at a bit of a mismatch if you ever do decide to go to 3.x in the future.
If you need to prevent 2.x from checking for updates, you can rename the “wp-customer-reviews” folder on your web server to “wp-customer-reviews-noupdate” and that does the trick.
Forum: Plugins
In reply to: [WP Customer Reviews] How to downgrade to 2.x2.x uses a different reviews and settings database. I actually had 3.x and 2.x running at the same time without issue and downgraded myself from 3.x to 2.x without any problem.
You can always backup your database, which should be done regularly anyway 🙂
Forum: Plugins
In reply to: [WP Customer Reviews] Plugin not working with new version on WP 4.3PattiAZ – You have an implementation of Fancybox that is causing a JavaScript error on your page. Because of this, the form ( and all other scripts ) on the page are not initializing properly. If you fixed this error, the problem should go away.
It looks like you have something loading all of your JavaScript files in the footer of your site instead of the normal header area where every plugin expects them. WP Customer Reviews will work either way, but since the JS error is coming from another plugin, it prevents ours from triggering due to how web browsers work.
Your error is coming from this line, hope it helps!
jQuery(function(){jQuery.fn.getTitle=function(){var arr=jQuery("a.fancybox");Laubuster – can you provide a link to your page where this is also happening?
Forum: Plugins
In reply to: [WP Customer Reviews] WP Customer Reviews v3.0.0 released!You were lucky 2.x matched your theme. The intention was that you would need to style the reviews and form to match your site’s theme.
The pro/premium version is not out yet. We just got 3.0 released, so now we can focus on the premium features while we deal with the bugs that might come from the 3.0 rewrite at the same time.
If you do need to downgrade to 2.x temporarily, you can follow this guide To downgrade to 2.x, follow this guide: https://wordpress.org/support/topic/how-to-downgrade-to-2x
If you need to report a bug / feature request, use our ticketing system @ https://competelab.fogbugz.com/default.asp?pg=pgPublicEdit
Forum: Plugins
In reply to: [WP Customer Reviews] wp customer review stopped to workLaubuster – please submit a ticket using our issue tracker @ https://competelab.fogbugz.com/default.asp?pg=pgPublicEdit
For now, you can downgrade to 2.x by following the guide I posted @ https://wordpress.org/support/topic/how-to-downgrade-to-2x
Forum: Plugins
In reply to: [WP Customer Reviews] Quotes overlapping the review textTry the latest version 3.0?
Forum: Plugins
In reply to: [WP Customer Reviews] Almost there!!! Thumbs up!After I’ve squashed all bugs that will come up from the 3.0 rewrite, I will begin work on the pro/premium version based on 3.0. It will basically extend the free version, so you are correct that you should only need to style things once.
Because I also have a life and family, I don’t have an ETA for it yet 🙁
Forum: Plugins
In reply to: [WP Customer Reviews] Average Rating not CorrectSince you can’t reproduce it, I’ll mark as resolved for now. In the future, you can submit bugs / requests to the issue tracker listed on the plugin settings page 🙂
Forum: Plugins
In reply to: [WP Customer Reviews] Not displaying after upgrading to 3.0.0Hercul56 – sounds like your page was cached either in WP or in your browser. Do you use a caching plugin? Or there could be a gremlin somewhere.
For those who “need” to downgrade to 2.x, follow this guide: https://wordpress.org/support/topic/how-to-downgrade-to-2x
If you are experiencing a bug or have a feature request, please submit it to our issue tracker at https://competelab.fogbugz.com/default.asp?pg=pgPublicEdit so we can manage them easier than this forum. Thanks!
Forum: Plugins
In reply to: [WP Customer Reviews] Custom Post TypesThis version USES custom post types to store reviews. I believe it only enables the plugin to be used on standard WP posts and pages. It shouldn’t take much to allow it to work on posts, pages, and all custom post types registered.
Can you please submit this as a feature request to our issue tracking system at https://competelab.fogbugz.com/default.asp?pg=pgPublicEdit so we can prioritize it. Thanks!
Forum: Plugins
In reply to: [WP Customer Reviews] Not getting any email alertsWhen somebody comments on a post, the post author gets an email, which could be different from your WP admin email setting.
Check this screenshot to make sure this email is valid: http://screencast.com/t/uebPybkss