Support » Plugin: WP Customer Reviews » How to downgrade to 2.x

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  • i already upgraded and now nothing works. If i delete 3.x and install 2.x will i still have my reviews? If i need to stay with 3.x how do i get it to work? it’s blank on my site. thanks

    Plugin Author Aaron Queen


    2.x uses a different reviews and settings database. I actually had 3.x and 2.x running at the same time without issue and downgraded myself from 3.x to 2.x without any problem.

    You can always backup your database, which should be done regularly anyway 🙂

    I’m still not sure how to get the 2.x up. here is the problem i had…

    Installing Plugin from uploaded file:
    Unpacking the package…

    Installing the plugin…

    Destination folder already exists. /home/medicare/public_html/wp-content/plugins/wp-customer-reviews/

    Plugin install failed.


    This update stopped all of my existing shortcodes from working. I use the reviews application on my projects. Not pages/posts. The new shortcode is not working.

    I now also have duplicates of every review in the review manager.

    I want to re-install the old version. My question is: When I delete 3.0 from my wordpress, will I be deleting and losing all of my existing reviews?

    Plugin Author Aaron Queen



    You need to delete the 3.x plugin first from your plugins page. Deactivate it and then delete it. Then go to /wp-admin/plugin-install.php?tab=upload and upload the 2.4.8 zip file. It should then install.


    Your 2.x reviews and settings are separate from the 3.x reviews and settings. You should be fine, but you can backup your database first to be safe. If you do upgrade again in the future, it will skip the import from 2.x step though, so you’ll be at a bit of a mismatch if you ever do decide to go to 3.x in the future.

    If you need to prevent 2.x from checking for updates, you can rename the “wp-customer-reviews” folder on your web server to “wp-customer-reviews-noupdate” and that does the trick.


    Thanks the 2.0 reinstall worked and everything is back to normal!

    Hi. Version 3.0 made all my testimonials disappear from this page: .
    I reverted to 2.4.8 and they are showing up, but the form is not.

    I’d always rather be using the latest update. I just re-updated to v3.0 (and yes, I did deactivate and delete v2.x first.).

    The name in the sidebar said “Customer Reviews” and gave me a “You don’t have permission to access this page” error.

    When I went back to the WP Dashboard, the sidebar said “Reviews” and shows me the list of my testimonials, but it won’t show on the page.

    iMac Yosimite
    Chrome browser
    WP 4.3

    Can you help?

    Very helpful thread, THANKS ALL updated and lost nearly 2 years of reviews… back on version 2 PANIC OVER :-0 WTF

Viewing 8 replies - 1 through 8 (of 8 total)
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