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Forum Replies Created
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Hi @tylerdf,
Is this considered a thank you page?
https://thefittru.com/checkout/order-received/3817/?key=wc_order_ogmehs6Jo2liO&utm_nooverride=1Yes, this is considered a Thank-you page.
I understand you are currently seeing an issue where purchases are not being tracked when using the Google Analytics plugin.
You had a suspicion that the issue was due to a conflict between Google Analytics and the Cash on Delivery method. However, the purchase is expected to record with the Cash On Delivery payment method.
As a next step, I suggested you run a test purchase with another method such as Stripe payment to see if the purchase was then recorded.
Let us know how that goes.
Hi @lorey80,
You can contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Forum: Plugins
In reply to: [Meta for WooCommerce] Product sets are not synchronized correctlyHi @fiandrea,
Sorry for the delay here. Can you please share a screenshot of the rule you are referring to?
For the sync problem:
Did you set all products to
Sync and showin catalog?Also, please ensure that you increase the
PHP time limitto 1200 (if not yet done), this is to ensure no timeout happens, so sync will succeed.After you have done the PHP time limit, I’d suggest that you try to create another Product Set in WooCommerce, then associate it with WooCommerce category (that has at least one product inside), then click save. Please check if this one is synced to Facebook catalog under Catalog > Sets.
Let me know how it goes.
Forum: Plugins
In reply to: [Google for WooCommerce] Unable to retrieve Merchant Center account statusHi @fhelipy,
Can you please the steps listed here a try and let us how it goes?
Looking forward to reading from you!
Hi @sancat,
Since you’re not the person who originally started this topic then, per the forum guidelines, please start your own topic? We’ll be more than happy to help there 🙂
See you!
Forum: Reviews
In reply to: [Google for WooCommerce] This is greatThanks for the kind words @bling007 !
Forum: Reviews
In reply to: [Meta for WooCommerce] TerribleHi @vegankenya ,
I’m sorry to read you are having a bad experience with the extension.
Let’s see how we can help get this fixed.For the products not approved, this is something I’d recommend checking with the Facebook support team, since the information is not accessible to us.
For the duplicate products with different IDs, can you please create a new support ticket and link to this thread, so we can help resolved that?
Forums: https://wordpress.org/support/plugin/facebook-for-woocommerce/
Thanks again for using the Facebook for WooCommerce extension!
Forum: Plugins
In reply to: [Meta for WooCommerce] Change image to gallery instead of featuredTo make sure I’m on the same page with you, the products are correctly syncing to Facebook, but the product images are not the correct ones set from the product page, is that correct? Or you are simply trying to be able to manually pick the image to display for products? Can you send us a screenshot of this, so we can take a closer look? You can use https://snipboard.io/ to send screenshots here. You’ll just drag and drop the image into the window, and it will generate a URL to paste into this ticket.
If this is working as expected, but you are just looking for an added feature, It would be great to have you add your ideas to the Ideas Board, which is where developers go to look for future plugin features and improvements.
Thanks!
Forum: Plugins
In reply to: [Meta for WooCommerce] Duplicated ProductsHi @mhdkandil,
Thanks for sharing the system status report. The system details looks good from the report you shared.
Can you please share what you have in the logs about the Facebook plugin too?
Logs are found under:WP Admin → WooCommerce → Status → Logs.Let’s dig further into why this is happening.
Thanks!
Hey @alemao2k6,
This is a question that’s not supported by us, but the links and guidance shared above is quite useful.
The developers don’t provide replies in the forums, but the Slack channel and the Facebook group have several developers who can assist you.
I hope this helps guide you further.
Hi @galapogos01,
That’s okay. We will update this thread if we get anything from the developers. Thanks!
Hey @sparky672,
We have pinged the developers internal for updates on this. Will let you all know via this open ticket on where the bug is in their backlogs.
For now, a priority has not yet been assigned to the issue.
Thanks!
Forum: Plugins
In reply to: [Meta for WooCommerce] Catalogue ID is missing.@stxdistributors sorry to read you are having the same issue.
Since you’re not the person who originally started this topic then, per the forum guidelines, please start your own topic? We’ll be more than happy to help there 🙂
See you!
Hey @photoironic,
I’m not sure if that will speed up the fix, let’s hope it will. 😊
I’d recommend adding a comment on the issue for developers too.
Forum: Plugins
In reply to: [Meta for WooCommerce] Product Prices Not SyncingHey @rayeason, thanks for sharing.
The
PHP Time Limit: 300is good enough.Do you see any errors in the logs? If yes, please copy and paste it here. Logs are found under:
WP Admin → WooCommerce → Status → Logs.You will want to make sure the logs are enabled for Facebook from
Marketing > Facebook.When you create a new product, does it sync the price correctly?
Looking forward to reading from you!