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Forum Replies Created
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Forum: Plugins
In reply to: [Meta for WooCommerce] Most of Purchase conversions are not counted by my adsHey @colyz93,
Does this mean the error message above is fixed and gone and that we are just working on tracking sales?
For the Facebook pixel not tracking purchase events:
Are some events being tracked?
Can you try installing the Pixel Helper Extension for Chrome and see if it can shed some light on this issue?
Once installed you will navigate to your site, check the Pixel info with the extension and then reproduce the checkout flow to see if there are any other insights.
Keep us posted, we’ll be glad to keep troubleshooting this issue with you.
Forum: Plugins
In reply to: [WooCommerce Square] Only showing 12 digits of credit card numberHi Brandon,
Do you mean customers can only enter 12 digits in the card number field? If yes, are you able to replicate this behavior by placing a test order?
Normally, the format depends on the start of the number. For example, if an American Express card starts with 37, then the format will be the 4-6-5 format you see. Doing a bit of digging on Google, it looks like Maestro can have between 12-19 digits for their cards.
Do you notice any error messages?
Forum: Plugins
In reply to: [Meta for WooCommerce] Most of Purchase conversions are not counted by my adsHi @colyz93,
The error message above is usually due to an ad blocker such as uBlock or something similar.
You will have to disabled your ad blocker (if any) and try again.
Keep us posted.
Hi @zach21uk,
It looks like this is happening to a subscription payment, if yes, can you please confirm if you are using WooCommerce Subscriptions ?
In case you are indeed using our Subscriptions plugin, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
Forum: Plugins
In reply to: [Meta for WooCommerce] Purchase Event Missing Some Deduplication ParametersThanks for the updates @rommelxcastro.
@leungel please keep an eye out on the GitHub issue above.
Best.
Forum: Plugins
In reply to: [Meta for WooCommerce] Change Facebook PixelHi @fred825e8762387,
So it’s not possible to switch the Pixel like advised in the older thread?
You should be able to change the pixel as long as you are the owner of the Business Manager.
You can follow the old thread.
I hope that helps clarify your request.
Forum: Plugins
In reply to: [Meta for WooCommerce] fbq is not definedHi @lars3107,
Please share a full screenshot of the error message.
I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL(s) in your reply.
Forum: Plugins
In reply to: [Meta for WooCommerce] In-Stock products display as out of stockHey @radox73,
If you are still facing the problem, then, per the forum guidelines, please start your own topic? We’ll be more than happy to help there.
Forum: Plugins
In reply to: [Google for WooCommerce] Crashes siteHi Shawn and Peter,
Please follow the guide below for a conflict test and share your findings.
– https://docs.woocommerce.com/document/how-to-test-for-conflicts/
what I’d like to know is if uninstalling the woocommerce extension, then I could choose old catalogues or new ones in the set up wizard.
Uninstalling the facebook for WooCommerce extension should give you option to select old catalog or a new one when installing again.
If that is not working for you, then since you’re not the person who originally started this topic, per the forum guidelines, please start your own topic? We’ll be more than happy to help there 🙂
See you!
Forum: Plugins
In reply to: [Meta for WooCommerce] Stock Availability in FB and InstagramHi there,
This code should sync inventory count to Facebook, please give it a try and share your feedbacks: https://gist.github.com/simonporter007/3fb9b3d86fdc51ed1848132cfbcc0bea#file-sv_fb_for_woocommerce_sync_priduct_inventory_count-php
Forum: Plugins
In reply to: [Meta for WooCommerce] Invalid Match Key Parameters for ViewContent EventHi Joanna,
We suspect a browser add-on or extension could be blocking the user agent and IP address being sent to the events manager by the pixel, and therefore this warning is being shown. It’s recommended you ensure that there are no ad blockers being used.
You’ll also want to review the Pixel Settings and the code on the website itself to check for any issue. If there are no issues in the parameters requested on the website and the code is correct, please run a test using the test event tool. The admins may go ahead and click Mark as Resolved to see if the issue persistsThere is currently an open bug for this on the Facebook GitHub repo. You can follow along on the progress here:
https://github.com/woocommerce/facebook-for-woocommerce/issues/1777
Forum: Plugins
In reply to: [WooCommerce Square] Description Missing New LinesHi @adwjoe,
Thanks for the clarification.
Currently, Square doesn’t support using HTML formatting in the product description. When you import an item in Square with HTML tags, the tags will be stripped.
If you want to add formatted product description, you will have to add it in your WooCommerce site directly.
Forum: Plugins
In reply to: [Meta for WooCommerce] Something went wrong when connecting to facebook!Hi @dzairmoms,
As a next step, I recommend you reach out to the Facebook Business support at Facebook, via the Contact support link for further support on this.
You may clarify, that we recommended reaching out to them on this.
Please keep us posted on any possible fix.
Best
Forum: Plugins
In reply to: [Meta for WooCommerce] Something went wrong when connecting to facebook!Hi there!
Did you make sure you toggle the permissions as per this section in the docs: https://docs.woocommerce.com/document/facebook-for-woocommerce/#something-went-wrong-when-connecting-to-facebook? If you are not sure, please do it and let us know how that works for you.
In case the toggle did not work, we documented it in the frequently asked questions section here: https://docs.woocommerce.com/document/facebook-for-woocommerce/#oops-something-went-wrong-error
Could you please give that a try too and let us how it goes?