• Resolved brandby1

    (@brandby1)


    Hi

    I’m using the Facebook for WooCommerce plugin.
    I have an error on my pixel :
    Server Sending Invalid Match Key Parameters for ViewContent Event
    Your server is sending an invalid ip-address parameters value for your view content event.

    How can we fix it?

    Thank you for your help.

    Joanna

    • This topic was modified 4 years, 11 months ago by Jan Dembowski.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @brandby1 I removed the “Not Safe For Work” flag. That option is for when your link is, well, pornography and the like.

    You did not share a link. There is nothing here like that.

    Hi Joanna,

    We suspect a browser add-on or extension could be blocking the user agent and IP address being sent to the events manager by the pixel, and therefore this warning is being shown. It’s recommended you ensure that there are no ad blockers being used.

    You’ll also want to review the Pixel Settings and the code on the website itself to check for any issue. If there are no issues in the parameters requested on the website and the code is correct, please run a test using the test event tool. The admins may go ahead and click Mark as Resolved to see if the issue persists

    There is currently an open bug for this on the Facebook GitHub repo. You can follow along on the progress here:

    https://github.com/woocommerce/facebook-for-woocommerce/issues/1777

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)

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