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Forum Replies Created
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Hi @waleedovkh,
If the solution above did not work for you, then per the forum guidelines, please start your own topic? We’ll be more than happy to help there 🙂
See you!
Forum: Plugins
In reply to: [Meta for WooCommerce] Price parameter is missing on shopHi @irenella,
We’d like to look into this further from the product settings.
Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Forum: Plugins
In reply to: [WooPayments: Integrated WooCommerce Payments] Flags not displaying in widgetHey @cobra65,
Is there something inherent that Chrome is missing on Windows?
It looks like most of or all of us testing so far are not on Windows7 or 10.
I’ll leave this open for other forum members to test and update you.
Forum: Plugins
In reply to: [Meta for WooCommerce] AddToCart Event Missing Some Deduplication ParametersHi @kamiviera,
Part of the “solution” recommendation from Facebook for this error, is:
Add an
event_id parameterto all AddToCart events that you’re sending from both your pixel and the Conversions API.From the logs you shared above, I see the
event_idis correctly assigned, and it’s there.I tested that directly from your live site too.
The screenshot is here: https://d.pr/rRlkIC
Can you please log in to your Events Manager on Facebook here. You may need to select the Business Manager first.
Then please click the Diagnostic tab. If the issue is there, I suggest marking it as ignored, since the event_id is assigned correctly, when the
AddToCartevent is triggered from your store.I hope that helps!
If you have any other questions, do not hesitate to let us know!`
Forum: Plugins
In reply to: [Meta for WooCommerce] Facebook catalogue not showing productsHey @farzanbahadur,
Thanks for the updates, I’m happy to hear you managed to fix it!
If you have any further questions, you can start a new thread.
Forum: Plugins
In reply to: [Meta for WooCommerce] some products are ‘sunc & hide’ – seemingly randomHey @tsbega,
Since you’re not the person who originally started this topic then, per the forum guidelines, please start your own topic? We’ll be more than happy to help there 🙂
See you!
Forum: Plugins
In reply to: [WooPayments: Integrated WooCommerce Payments] Question about refund processHi @advansys,
We sorted that out via the open GitHub issue.
If you have any further questions, you can start a new thread.
Best!
Forum: Plugins
In reply to: [Meta for WooCommerce] Plugin deleted but cron still runsHi @mats1,
Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Forum: Plugins
In reply to: [Google for WooCommerce] Default valuesHey @magicfilou,
I would like to see all the fields filling by default.
Do you mean you want the settings pre-filled with the values you added above by default so that they sync to Google without any adjustments from you?
If my understanding above is correct, please refer to the recommendations below.
These fields data would need to be entered separately for each one. An import or update workflow using Product CSV Import Suite or similar may be able to help you import or update products with these fields filled out faster than doing it manually.
If you want help getting the data in your system in an automatic way, someone on our customizations page may be able to assist.
Best!
Forum: Themes and Templates
In reply to: [Storefront] Need a little PHP help!@tarissa, please share a full screenshot of the page with highlights of the sections you want removed (you can edit the image with an image editor).
Thanks!
Forum: Plugins
In reply to: [WooCommerce] Woo Payments Setup IssuesHi @joedough,
Please create your request to the correct channel for the WooCommerce Payments plugin:
– https://wordpress.org/support/plugin/woocommerce-payments/
Thanks!
Forum: Plugins
In reply to: [WooPayments: Integrated WooCommerce Payments] Question about refund processHey @advansys,
We are waiting for the developers’comment on this.
I’ll keep you updated here.
Thanks.
Forum: Plugins
In reply to: [WooCommerce] Invoices!Hi @rektek,
Which plugin are you using for invoice?
You could also add a virtual product and use the Check Payments option at
WooCommerce > Settings > Checkout > Check payments.You could title it anything you want and personalize the description, so it’s not technically a “Check payment” but rather a way a visitor could place an order but not submit a payment.
Then, when you are ready, you can send them an invoice and have them pay on your site.
This is the option you would use.
See screenshot: http://cld.wthms.co/V5UsCY
Hi @titowhisky,
Since you’re not the person who originally started this topic and it has been marked as solved, then, per the forum guidelines, please start your own topic. We’ll be more than happy to help there 🙂
Make sure you add a link to this topic.
See you!
Forum: Plugins
In reply to: [Meta for WooCommerce] Blank value after connectionThanks for screenshot @lobotomia,
It looks like the Facebook connection didn’t set up correctly.
Here’s a few steps you can take to fix this:
- Ensure that you are both the admin and owner of the Facebook assets
- Confirm you have 2FA enabled for the Facebook account you are using
- Go to to https://<your-site>/wp-admin/options.php and search for
wc_facebook_external_business_id - Update field to include only supported characters and save (best practice: store-name-dfsdc3lck9k6q ← 13-digit random string
- Go back to WooCommerce > Facebook and click “Get Started” again
In case the behavior persists, to better understand what’s happening, I’d like to take a look at your site’s logs.
To find the generated logs:
1. Go to
WooCommerce > Status > Logs
2. In the top right corner, open the drop-down and select the Facebook log that you need, then clickviewto load it. Here’s what that looks like: https://d.pr/i/tCljQd
3. Copy/paste the relevant part of the log into your response so we can take a look.Let us know how that goes!