Support » Plugin: Facebook for WooCommerce » AddToCart Event Missing Some Deduplication Parameters

  • Resolved kamiviera

    (@kamiviera)


    Hello…
    Please need help with this Active Issue with my Pixel in my FB Events Manager (Diagnostics tab).
    This issue is active since installation of Facebook for WooCommerce plugin:

    This is message that appears in Diagnostics Tab of FB Events Manager:

    AddToCart Event Missing Some Deduplication Parameters

    To deduplicate identical events received by both your pixel and the Conversions API, we need to identify them by cross-checking a matching deduplication key in both sources.
    Some of your AddToCart events don’t have a deduplication key, so we’re unable to cross-check whether they’re duplicate events. This means they’re potentially being incorrectly counted twice and leading to inaccurate ad attribution.

    How to fix the issue

    You’ll need to use the solution below to fix the issue.
    Once you’ve fixed the issue in your website code you can mark it as resolved. This will move it to the Previously Detected section. If the issue is found again after 3 days it will move back to the Active section.
    To prevent this, add deduplication keys to AddToCart events received by both your pixel and the Conversions API.
    To add deduplication keys for pixel events, edit your website’s source code. For the Conversions API, go to the Graph API Explorer or your server terminal.`

    Thank you in advance!

    • This topic was modified 1 month, 1 week ago by kamiviera.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Niall a11n

    (@wpniall)

    Hi there @kamiviera,

    Thanks for reaching out to us! I’m sorry to hear you’re having trouble with the Facebook for WooCommerce plugin.

    Can you please let us know if you’ve followed the steps on how to fix the issue?

    If not, can you please do the following:

    • Check that your Pixel is connected correctly. Facebook has a browser tool called Pixel Helper you can use, which lets you see all of the events etc which are taking place on a site.
    • Check for related to browser extensions blocking user agent and IP address (e.g., Ad-blockers)
    • Enable debug logging and see if you are getting any errors:
    1. Head to Marketing > Facebook.
    2. Enable debug mode at the bottom of the screen and save the settings.
    3. Repeat the steps to replicate the error.
    4. Head to WooCommerce > Status > Logs.
    5. Choose the Facebook log from the dropdown and click the “View” button to display the log. Please note that the log may be in UTC/GMT time, so it may be offset by a few hours.
    6. Copy and paste the log into https://snipboard.io and share the resulting link. You can also paste the logs directly in your reply.

    Please let us know if you see any errors.

    Thread Starter kamiviera

    (@kamiviera)

    Thank you for your fast reply.

    Can you please let us know if you’ve followed the steps on how to fix the issue?

    You mean this fix?:
    “How to fix the issue

    You’ll need to use the solution below to fix the issue.
    Once you’ve fixed the issue in your website code you can mark it as resolved. This will move it to the Previously Detected section. If the issue is found again after 3 days it will move back to the Active section.
    To prevent this, add deduplication keys to AddToCart events received by both your pixel and the Conversions API.
    To add deduplication keys for pixel events, edit your website’s source code. For the Conversions API, go to the Graph API Explorer or your server terminal.”

    No, I’m not a developer. Don’t know how edit website’s source code. But I can follow detailed instructions to do so.

    If not, can you please do the following:

    Check that your Pixel is connected correctly. Facebook has a browser tool called Pixel Helper you can use, which lets you see all of the events etc which are taking place on a site.
    Check for related to browser extensions blocking user agent and IP address (e.g., Ad-blockers)

    Everything’s correct.

    This is the log:

    
    
    09-16-2021 @ 11:08:55 - Request
    Request
    method: GET
    uri: https://graph.facebook.com/v11.0/271679234388232?fields=name
    user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1)
    headers: Array
    (
        [Authorization] => *************************************************************************************************************************************************************************************************************************
        [content-type] => application/json
        [accept] => application/json
    )
    body:
    duration: 0.17873s
    
    09-16-2021 @ 11:08:55 - Response
    Response
    code: 200
    message: OK
    headers: Array
    (
        [etag] => "9458344d50aa4ff76749be288ca9289729b3afd9"
        [content-type] => application/json
        [vary] => Origin
        [x-business-use-case-usage] => {"271679234388232":[{"type":"ads_management","call_count":1,"total_cputime":1,"total_time":1,"estimated_time_to_regain_access":0}]}
        [x-fb-rlafr] => 0
        [access-control-allow-origin] => *
        [facebook-api-version] => v11.0
        [strict-transport-security] => max-age=15552000; preload
        [pragma] => no-cache
        [cache-control] => private, no-cache, no-store, must-revalidate
        [expires] => Sat, 01 Jan 2000 00:00:00 GMT
        [x-fb-request-id] => AmcIettMrvGTP_bpCACKKEN
        [x-fb-trace-id] => ATMeqXxfBJ/
        [x-fb-rev] => 1004405898
        [x-fb-debug] => F53WsFjdDegku29tKTEaTa8R9WckpNJcYt0BP5rHwBamA55KUTlPFzuLbY1P0QmdXiOjYKi3xPg2eSjzclw+uQ==
        [date] => Thu, 16 Sep 2021 16:08:55 GMT
        [alt-svc] => h3=":443"; ma=3600, h3-29=":443"; ma=3600,h3-27=":443"; ma=3600
        [content-length] => 58
    )
    body: {"name":"Cat\u00e1logo RiverOffer","id":"271679234388232"}
    
    09-16-2021 @ 11:09:42 - Request
    Request
    method: POST
    uri: https://graph.facebook.com/v11.0/1006196613447802/events
    user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1)
    headers: Array
    (
        [Authorization] => *************************************************************************************************************************************************************************************************************************
        [content-type] => application/json
        [accept] => application/json
    )
    body: {"data":[{"action_source":"website","event_time":1631808582,"event_id":"fc390834-9824-49e4-9427-d05c95f00ad4","event_source_url":"https:\/\/riveroffer.com\/product\/magnetic-car-phone-holders\/","custom_data":{"content_name":"Magnetic Car Wall Phone Holder","content_ids":"[\"10000199366592_5942\"]","content_type":"product_group","contents":"[{\"id\":\"10000199366592_5942\",\"quantity\":1}]","content_category":"Mobile Phone Accessories","value":"14.10","currency":"USD"},"user_data":{"client_ip_address":"179.14.50.16","client_user_agent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/93.0.4577.82 Safari\/537.36","fbc":"","fbp":"fb.1.1629321680089.886312635"},"event_name":"ViewContent"}],"partner_agent":"woocommerce-5.6.0-2.6.5"}
    duration: 0.18783s
    
    09-16-2021 @ 11:09:42 - Response
    Response
    code: 200
    message: OK
    headers: Array
    (
        [content-type] => application/json
        [vary] => Origin
        [x-ad-account-usage] => {"acc_id_util_pct":0}
        [x-app-usage] => {"call_count":27,"total_cputime":0,"total_time":4}
        [x-fb-rlafr] => 0
        [access-control-allow-origin] => *
        [facebook-api-version] => v11.0
        [strict-transport-security] => max-age=15552000; preload
        [pragma] => no-cache
        [cache-control] => private, no-cache, no-store, must-revalidate
        [expires] => Sat, 01 Jan 2000 00:00:00 GMT
        [x-fb-request-id] => Aqp2GB4IN89tjvRZGKrHMOb
        [x-fb-trace-id] => GB0a8PA9mD7
        [x-fb-rev] => 1004405898
        [x-fb-debug] => VFxe4H57rVoFqRe3ntgPQb/XuKJzBQ9e/vobD+0YIMoR5ZkxPuuap73Z91YatadYpYzADwZdyH3JRNYhaZ8jLQ==
        [date] => Thu, 16 Sep 2021 16:09:42 GMT
        [priority] => u=3,i
        [alt-svc] => h3=":443"; ma=3600, h3-29=":443"; ma=3600,h3-27=":443"; ma=3600
        [content-length] => 74
    )
    body: {"events_received":1,"messages":[],"fbtrace_id":"Aqp2GB4IN89tjvRZGKrHMOb"}
    
    09-16-2021 @ 11:10:44 - Request
    Request
    method: POST
    uri: https://graph.facebook.com/v11.0/1006196613447802/events
    user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1)
    headers: Array
    (
        [Authorization] => *************************************************************************************************************************************************************************************************************************
        [content-type] => application/json
        [accept] => application/json
    )
    body: {"data":[{"action_source":"website","event_time":1631808644,"event_id":"9af41838-02cd-451d-a242-eff8e7de84e4","event_source_url":"https:\/\/riveroffer.com\/product\/magnetic-car-phone-holders\/","custom_data":{"content_ids":"[\"4000539506338_6128\",\"10000199366592_5944\"]","content_name":"[\"Trendy Waterproof Wireless TWS Bluetooth 5.0 Earphones - TYPE A\",\"Magnetic Car Wall Phone Holder - Gray\"]","content_type":"product","contents":"[{\"id\":\"4000539506338_6128\",\"quantity\":1},{\"id\":\"10000199366592_5944\",\"quantity\":1}]","value":"44.92","currency":"USD"},"user_data":{"client_ip_address":"179.14.50.16","client_user_agent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/93.0.4577.82 Safari\/537.36","fbc":"","fbp":"fb.1.1629321680089.886312635"},"event_name":"AddToCart"}],"partner_agent":"woocommerce-5.6.0-2.6.5"}
    duration: 0.19347s
    
    09-16-2021 @ 11:10:44 - Response
    Response
    code: 200
    message: OK
    headers: Array
    (
        [content-type] => application/json
        [vary] => Origin
        [x-ad-account-usage] => {"acc_id_util_pct":0}
        [x-app-usage] => {"call_count":27,"total_cputime":0,"total_time":4}
        [x-fb-rlafr] => 0
        [access-control-allow-origin] => *
        [facebook-api-version] => v11.0
        [strict-transport-security] => max-age=15552000; preload
        [pragma] => no-cache
        [cache-control] => private, no-cache, no-store, must-revalidate
        [expires] => Sat, 01 Jan 2000 00:00:00 GMT
        [x-fb-request-id] => AuSAxWskVWtrhRHvFRAdzhK
        [x-fb-trace-id] => HD+AxHt2Hzz
        [x-fb-rev] => 1004405898
        [x-fb-debug] => tg26PPiOVXRdvzOmPpfAXX43/aqDdMdbsxUKRiW0ZHFVsDAEsJYZWyEGoHPWbwWD0qPjUcF/yWIhd99WMSdqag==
        [date] => Thu, 16 Sep 2021 16:10:44 GMT
        [priority] => u=3,i
        [alt-svc] => h3=":443"; ma=3600, h3-29=":443"; ma=3600,h3-27=":443"; ma=3600
        [content-length] => 74
    )
    body: {"events_received":1,"messages":[],"fbtrace_id":"AuSAxWskVWtrhRHvFRAdzhK"}
    
    09-16-2021 @ 11:10:46 - Request
    Request
    method: POST
    uri: https://graph.facebook.com/v11.0/1006196613447802/events
    user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1)
    headers: Array
    (
        [Authorization] => *************************************************************************************************************************************************************************************************************************
        [content-type] => application/json
        [accept] => application/json
    )
    body: {"data":[{"action_source":"website","event_time":1631808646,"event_id":"192ea040-5f38-4d67-a39b-220c10ca157c","event_source_url":"https:\/\/riveroffer.com\/product\/magnetic-car-phone-holders\/","custom_data":{"content_name":"Magnetic Car Wall Phone Holder","content_ids":"[\"10000199366592_5942\"]","content_type":"product_group","contents":"[{\"id\":\"10000199366592_5942\",\"quantity\":1}]","content_category":"Mobile Phone Accessories","value":"14.10","currency":"USD"},"user_data":{"client_ip_address":"179.14.50.16","client_user_agent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/93.0.4577.82 Safari\/537.36","fbc":"","fbp":"fb.1.1629321680089.886312635"},"event_name":"ViewContent"}],"partner_agent":"woocommerce-5.6.0-2.6.5"}
    duration: 0.18638s
    
    09-16-2021 @ 11:10:46 - Response
    Response
    code: 200
    message: OK
    headers: Array
    (
        [content-type] => application/json
        [vary] => Origin
        [x-ad-account-usage] => {"acc_id_util_pct":0}
        [x-app-usage] => {"call_count":27,"total_cputime":0,"total_time":4}
        [x-fb-rlafr] => 0
        [access-control-allow-origin] => *
        [facebook-api-version] => v11.0
        [strict-transport-security] => max-age=15552000; preload
        [pragma] => no-cache
        [cache-control] => private, no-cache, no-store, must-revalidate
        [expires] => Sat, 01 Jan 2000 00:00:00 GMT
        [x-fb-request-id] => A25-WyYWQOP6lC3Be_5d-7e
        [x-fb-trace-id] => BEraOn6KbxL
        [x-fb-rev] => 1004405898
        [x-fb-debug] => 1jAwtXj6aO6DUVKCmcVJSzkQG5aCrJ/5+lM6mTTKHOg+uIqc/J11a21gu6LeDZNH9wchs4m/xd5DY/hzRI0k0A==
        [date] => Thu, 16 Sep 2021 16:10:46 GMT
        [alt-svc] => h3=":443"; ma=3600, h3-29=":443"; ma=3600,h3-27=":443"; ma=3600
        [content-length] => 74
    )
    body: {"events_received":1,"messages":[],"fbtrace_id":"A25-WyYWQOP6lC3Be_5d-7e"}
    
    09-16-2021 @ 11:11:58 - Request
    Request
    method: POST
    uri: https://graph.facebook.com/v11.0/1006196613447802/events
    user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1)
    headers: Array
    (
        [Authorization] => *************************************************************************************************************************************************************************************************************************
        [content-type] => application/json
        [accept] => application/json
    )
    body: {"data":[{"action_source":"website","event_time":1631808717,"event_id":"e5aa5178-12ab-4254-8226-e88304fe228c","event_source_url":"https:\/\/riveroffer.com\/product\/quick-charge-4-usb-wall-charger\/","custom_data":{"content_name":"Quick Charge 4-USB Wall Charger","content_ids":"[\"4000298379442_8323\"]","content_type":"product_group","contents":"[{\"id\":\"4000298379442_8323\",\"quantity\":1}]","content_category":"Consumer Electronics","value":"13.95","currency":"USD"},"user_data":{"client_ip_address":"179.14.50.16","client_user_agent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/93.0.4577.82 Safari\/537.36","fbc":"","fbp":"fb.1.1629321680089.886312635"},"event_name":"ViewContent"}],"partner_agent":"woocommerce-5.6.0-2.6.5"}
    duration: 0.24412s
    
    09-16-2021 @ 11:11:58 - Response
    Response
    code: 200
    message: OK
    headers: Array
    (
        [content-type] => application/json
        [vary] => Origin
        [x-ad-account-usage] => {"acc_id_util_pct":0}
        [x-app-usage] => {"call_count":27,"total_cputime":0,"total_time":4}
        [x-fb-rlafr] => 0
        [access-control-allow-origin] => *
        [facebook-api-version] => v11.0
        [strict-transport-security] => max-age=15552000; preload
        [pragma] => no-cache
        [cache-control] => private, no-cache, no-store, must-revalidate
        [expires] => Sat, 01 Jan 2000 00:00:00 GMT
        [x-fb-request-id] => AqnMmeJSxLiMuOKVyqoqHVw
        [x-fb-trace-id] => H9o8A35qvR1
        [x-fb-rev] => 1004405898
        [x-fb-debug] => KUUSP9uudLBTlJcRpP/+tavquGOjM9aNZhCJ1bP7EJBqeVSadmiRF0wfDT/nicHyjkikYgOjI0qHn2WHgqFN0w==
        [date] => Thu, 16 Sep 2021 16:11:58 GMT
        [alt-svc] => h3=":443"; ma=3600, h3-29=":443"; ma=3600,h3-27=":443"; ma=3600
        [content-length] => 74
    )
    body: {"events_received":1,"messages":[],"fbtrace_id":"AqnMmeJSxLiMuOKVyqoqHVw"}
    
    09-16-2021 @ 11:12:09 - Request
    Request
    method: POST
    uri: https://graph.facebook.com/v11.0/1006196613447802/events
    user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1)
    headers: Array
    (
        [Authorization] => *************************************************************************************************************************************************************************************************************************
        [content-type] => application/json
        [accept] => application/json
    )
    body: {"data":[{"action_source":"website","event_time":1631808729,"event_id":"c5194138-e09b-4cf8-aa9c-125ae36b80ac","event_source_url":"https:\/\/riveroffer.com\/product\/quick-charge-4-usb-wall-charger\/","custom_data":{"content_ids":"[\"4000539506338_6128\",\"10000199366592_5944\",\"4000298379442_8336\"]","content_name":"[\"Trendy Waterproof Wireless TWS Bluetooth 5.0 Earphones - TYPE A\",\"Magnetic Car Wall Phone Holder - Gray\",\"Quick Charge 4-USB Wall Charger - US, Blue\"]","content_type":"product","contents":"[{\"id\":\"4000539506338_6128\",\"quantity\":1},{\"id\":\"10000199366592_5944\",\"quantity\":1},{\"id\":\"4000298379442_8336\",\"quantity\":1}]","value":"58.87","currency":"USD"},"user_data":{"client_ip_address":"179.14.50.16","client_user_agent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/93.0.4577.82 Safari\/537.36","fbc":"","fbp":"fb.1.1629321680089.886312635"},"event_name":"AddToCart"}],"partner_agent":"woocommerce-5.6.0-2.6.5"}
    duration: 0.19149s
    
    09-16-2021 @ 11:12:09 - Response
    Response
    code: 200
    message: OK
    headers: Array
    (
        [content-type] => application/json
        [vary] => Origin
        [x-ad-account-usage] => {"acc_id_util_pct":0}
        [x-app-usage] => {"call_count":27,"total_cputime":0,"total_time":4}
        [x-fb-rlafr] => 0
        [access-control-allow-origin] => *
        [facebook-api-version] => v11.0
        [strict-transport-security] => max-age=15552000; preload
        [pragma] => no-cache
        [cache-control] => private, no-cache, no-store, must-revalidate
        [expires] => Sat, 01 Jan 2000 00:00:00 GMT
        [x-fb-request-id] => AuVTLDKHpLDuLyr8SAs0wRN
        [x-fb-trace-id] => BVchmOg40x9
        [x-fb-rev] => 1004405898
        [x-fb-debug] => IqceQ/CJ8qy/ctUK/Eytd8N9tQ+/8rb3xE0UI+RptFPB7DpTLURGyQDOnQdzFGcCx0vazv5YDGFXeOtYqoqgPw==
        [date] => Thu, 16 Sep 2021 16:12:09 GMT
        [alt-svc] => h3=":443"; ma=3600, h3-29=":443"; ma=3600,h3-27=":443"; ma=3600
        [content-length] => 74
    )
    body: {"events_received":1,"messages":[],"fbtrace_id":"AuVTLDKHpLDuLyr8SAs0wRN"}
    
    09-16-2021 @ 11:12:10 - Request
    Request
    method: POST
    uri: https://graph.facebook.com/v11.0/1006196613447802/events
    user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1)
    headers: Array
    (
        [Authorization] => *************************************************************************************************************************************************************************************************************************
        [content-type] => application/json
        [accept] => application/json
    )
    body: {"data":[{"action_source":"website","event_time":1631808730,"event_id":"be5ba204-887a-4f26-93e1-06ec97053f75","event_source_url":"https:\/\/riveroffer.com\/product\/quick-charge-4-usb-wall-charger\/","custom_data":{"content_name":"Quick Charge 4-USB Wall Charger","content_ids":"[\"4000298379442_8323\"]","content_type":"product_group","contents":"[{\"id\":\"4000298379442_8323\",\"quantity\":1}]","content_category":"Consumer Electronics","value":"13.95","currency":"USD"},"user_data":{"client_ip_address":"179.14.50.16","client_user_agent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/93.0.4577.82 Safari\/537.36","fbc":"","fbp":"fb.1.1629321680089.886312635"},"event_name":"ViewContent"}],"partner_agent":"woocommerce-5.6.0-2.6.5"}
    duration: 0.20006s
    
    09-16-2021 @ 11:12:10 - Response
    Response
    code: 200
    message: OK
    headers: Array
    (
        [content-type] => application/json
        [vary] => Origin
        [x-ad-account-usage] => {"acc_id_util_pct":0}
        [x-app-usage] => {"call_count":27,"total_cputime":0,"total_time":4}
        [x-fb-rlafr] => 0
        [access-control-allow-origin] => *
        [facebook-api-version] => v11.0
        [strict-transport-security] => max-age=15552000; preload
        [pragma] => no-cache
        [cache-control] => private, no-cache, no-store, must-revalidate
        [expires] => Sat, 01 Jan 2000 00:00:00 GMT
        [x-fb-request-id] => APGnDKgjSSKocd-6Cj63TE3
        [x-fb-trace-id] => GJMnLWuiUkW
        [x-fb-rev] => 1004405898
        [x-fb-debug] => j3fIUXDNqEdibAOEtjOK9j7eoXD491g0bJ5zQLDGf9humF8cTPr3LOonHKjrig//juAFfwD+qDw9WNdRjZ8F6w==
        [date] => Thu, 16 Sep 2021 16:12:10 GMT
        [alt-svc] => h3=":443"; ma=3600, h3-29=":443"; ma=3600,h3-27=":443"; ma=3600
        [content-length] => 74
    )
    body: {"events_received":1,"messages":[],"fbtrace_id":"APGnDKgjSSKocd-6Cj63TE3"}
    
    

    Please let us know if you see any errors.

    Don’t see any errors.

    Postdata:
    Test Event Tab from Events Manager:
    It can be seen AddToCart(agregar al carrito) Events duplication:
    https://snipboard.io/ZqxJdh.jpg
    https://snipboard.io/Ig6Uzp.jpg
    Maybe this can add more clarity to the issue.

    Thank you.

    • This reply was modified 1 month, 1 week ago by kamiviera.
    Plugin Support B C. a11n

    (@battouly)

    Hi @kamiviera,

    Part of the “solution” recommendation from Facebook for this error, is:

    Add an event_id parameter to all AddToCart events that you’re sending from both your pixel and the Conversions API.

    From the logs you shared above, I see the event_id is correctly assigned, and it’s there.

    I tested that directly from your live site too.

    The screenshot is here: https://d.pr/rRlkIC

    Can you please log in to your Events Manager on Facebook here. You may need to select the Business Manager first.

    Then please click the Diagnostic tab. If the issue is there, I suggest marking it as ignored, since the event_id is assigned correctly, when the AddToCart event is triggered from your store.

    I hope that helps!

    If you have any other questions, do not hesitate to let us know!`

    Thread Starter kamiviera

    (@kamiviera)

    Hi!

    Can you please log in to your Events Manager on Facebook here. You may need to select the Business Manager first.

    When trying to go to the link I get this page:
    https://snipboard.io/l8Cu1p.jpg

    Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hi @kamiviera,

    Thislooks like a permissions issue? Are you an admin for this Business on Facebook?

    Thread Starter kamiviera

    (@kamiviera)

    Hello,
    Yes, I’m admin.
    Tried with another admin account but same.

    Plugin Support Rashed Ripon (a11n)

    (@rur165)

    Hello @kamiviera ,

    Can you please try to access the page using this link instead: https://business.facebook.com/events_manager2/list

    Otherwise, you can access the Events Manager page from Facebook Business Suite Homepage > More tools > Events Manager

    Check more on Navigate Events Manager for Facebook Pixel and Conversions API.

    Once you are there, follow the steps shared by @battouly :

    Then please click the Diagnostic tab. If the issue is there, I suggest marking it as ignored, since the event_id is assigned correctly, when the AddToCart event is triggered from your store.

    Let us know how it goes.

    Thank you 🙂

    Thread Starter kamiviera

    (@kamiviera)

    Hi,
    Ok… Not there any more… then just I need to ignore it if display again?

    Plugin Support nathvi V. a11n

    (@nathvi)

    Hello @kamiviera

    Thanks for confirming!

    Yes, please mark as ignored any new AddToCart Event Missing Some Deduplication Parametersmessages ,since the event_id is assigned correctly, when the AddToCart event is triggered from your store.

    If you have any other questions, please let us know.

    Thread Starter kamiviera

    (@kamiviera)

    OK!
    Thank you for your support!

    Plugin Support B C. a11n

    (@battouly)

    You are welcome @kamiviera 😊

    With that said, I’m going to mark this as resolved. If you have any further questions, you can start a new thread.

    Best!

Viewing 11 replies - 1 through 11 (of 11 total)
  • You must be logged in to reply to this topic.