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Forum Replies Created
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Forum: Plugins
In reply to: [Meta for WooCommerce] Deleted products are not sync in the feedHi @numana,
Are you getting trouble with the sync process? Because this is happening over some month ago.
We don’t have sync problem at the moment. The product should have been deleted from Facebook when they were deleted from within WooCommerce. This would not have happened if the sync was disabled.
Since the product has already been deleted in WooCommerce, you may still need to remove the product manually for it to no longer be in your catalog.
If you are not running the latest version of the Facebook for WooCommerce plugin, I recommend updating it to the latest version.
Let us know how that goes.
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] V5.6.0 issue with woocommerce pre-orders@bbioon)OP,
Please share the step-by-step details to replicate this from a local test site.
Hi @erdcck,
We don’t recommend removing these files.
You can have a look at the structure here: https://github.com/woocommerce/woocommerce-gateway-stripe
@clivebrown4605 by rollback you will just have to download and install the Stripe 5.5.0.
Everything looks okay here for now 🙂 .
Forum: Plugins
In reply to: [Meta for WooCommerce] products not synchronizing with facebookHi @kkleiton,
Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Forum: Plugins
In reply to: [Meta for WooCommerce] Products not removing from FB CatalogHi @alemao2k6,
Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Forum: Plugins
In reply to: [Meta for WooCommerce] AddToCart Event Missing Some Deduplication ParametersYou are welcome @kamiviera 😊
With that said, I’m going to mark this as resolved. If you have any further questions, you can start a new thread.
Best!
Forum: Plugins
In reply to: [Meta for WooCommerce] Problem synchronization and variationsHi @yi0529777288,
What are some features of the variations not syncing to Facebook? Are all products syncing, but features are missing?
It will be great if you could share your current System Status Report. You can get it by navigating to the
WooCommerce / Statussection of your site. Once there, click on theGet system reportbutton and then copy it by clicking on theCopy for supportbutton. Then paste it here in a comment.Forum: Plugins
In reply to: [Meta for WooCommerce] CAPI = low conversionsHi @gndbooks,
I wonder does consent cookies are needed alongside CAPI to work properly.
Consent cookies are not required for the Conversions API to work correctly.
In general, there’s nothing to set up for the conversion API for Facebook. It works out of the box.
More about it here:
– https://woocommerce.com/posts/adapt-for-the-future-with-facebook-conversions-api/
If your current version of Facebook for WooCommerce is higher than
2.3.0, please reach out to Facebook about this and keep us posted.Thanks!
Forum: Plugins
In reply to: [Meta for WooCommerce] Error Establishing DB Connection from my FB ads.Hi @ryankanwal,
The only time I see ever this error message is when using the ‘PREVIEW URL’ link that can be found in FB ads manager, which leads me to think there could possibly be a bug in this plugin.
Sorry for the trouble this is causing you.
Please share a full screenshot of the Preview button causing this error and the steps to attempt replicating it.
It will be great if you could share your current System Status Report. You can get it by navigating to the
WooCommerce / Statussection of your site. Once there, click on theGet system reportbutton and then copy it by clicking on theCopy for supportbutton. Then paste it here in a comment.Thanks!
Hi @sanchitgoyal,
You can learn more about the data synced to the Facebook catalog from this section of the documentation:
– https://docs.woocommerce.com/document/facebook-for-woocommerce/#sync-products-to-facebook
We have an opened issue in regards to brands being not synced to the Facebook catalog.
Our developers are working on it, hopefully it will be resolved soon.
Currently Facebook for WooCommerce only supports default categories. As a workaround, you can set brands per product.
I hope that helps!
Forum: Plugins
In reply to: [Meta for WooCommerce] “This shop has added new items.”Hi @waleedovkh,
This is something you will want to reach out to the Facebook support team for further help.
Here at WooCommerce, we don’t have access to your followers on Facebook and can’t send notification to them via Facebook when you add a new item to your WooCommerce store.
I hope this helps!
Forum: Plugins
In reply to: [Meta for WooCommerce] CAPI Setup / Pixel Settings FBHi @gndbooks,
My question is should it be connected or not from inside the pixel settings in order for the CAPI to work properly.
This article – https://woocommerce.com/posts/adapt-for-the-future-with-facebook-conversions-api/ is correct.
All you have to do to implement FB’s conversion API is to have the plugin connected to your Facebook account.
If this is not the case after successfully connecting to Facebook, I’d like to take a look at your site’s system status report.
It will be great if you could share your current System Status Report. You can get it by navigating to the
WooCommerce / Statussection of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.Thanks!
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] checkout error