B C. a11n

Forum Replies Created

Viewing 15 replies - 151 through 165 (of 1,073 total)
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  • Forum: Plugins
    In reply to: [WooPayments: Integrated WooCommerce Payments] Manual refund
    Plugin Support B C. a11n

    (@battouly)

    4 years ago

    Hi @peaksmedia,

    Please follow the instructions above to create a ticket, so that we can securely look into this for you.

    Thanks!

    Forum: Plugins
    In reply to: [WooPayments: Integrated WooCommerce Payments] Stripe Closing WooCommerce Payments Account
    Plugin Support B C. a11n

    (@battouly)

    4 years ago

    Hi there,

    I understand it is frustrating to have your business put in this situation. Stripe reviews all connected accounts and uses various signals to assess risk on those accounts. As our payments partner, they have the final say in delaying or suspending the payouts or deposits, and suspending or terminating an account or its ability to process transactions.

    I encourage you to contact Stripe directly and discuss your account with them. You can reach them via this page: https://support.stripe.com/ (Click the “Contact support” link.)

    Failing any change from Stripe, please know that WooCommerce Payments is a service separate to the WooCommerce software. Your store’s products will remain online and able to accept orders via other payment methods.

    We support many businesses accepting payments via Square, PayPal and other payment providers. You can download a free Square and PayPal integrations via WooCommerce.com then continue to sell via your site with those payment gateways. You can view available payment methods here: https://woocommerce.com/product-category/woocommerce-extensions/payment-gateways/

    Thanks!

    Forum: Plugins
    In reply to: [WooPayments: Integrated WooCommerce Payments] Payment Integration / Stripe Account Deletion on Woo
    Plugin Support B C. a11n

    (@battouly)

    4 years ago

    Hi @franksunshine,

    Yes, we can help with this.

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    Also, provide the emails used for the accounts.

    We will be able to help you further there.

    Forum: Plugins
    In reply to: [Google for WooCommerce] Woocommerce and Google Listings and Ads Conflict
    Plugin Support B C. a11n

    (@battouly)

    4 years ago

    Hi @luqman22,

    Let’s see what could be causing this.

    Could you, please, share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    Thanks!

    Forum: Plugins
    In reply to: [Google for WooCommerce] Bug: variable products with no stock
    Plugin Support B C. a11n

    (@battouly)

    4 years ago

    Hey @webwitnl,

    Could you please share what you are currently seeing in the logs (full logs)? Looking at your reply above, it sounds like you have something in the logs that can understand what is happening.

    What version of the Google Listings & Ads plugin do you have active?

    Also, please confirm if my understanding earlier about the sync problem is correct or if I missed anything.

    Forum: Plugins
    In reply to: [Meta for WooCommerce] Content_ID with Pixel Retargeting Ads
    B C. a11n

    (@battouly)

    4 years ago

    Hi @mbelle92,

    So in the Event-Setup Tool for the Facebook Pixel i dont need to manually assign any Content-IDs for the “add to cart” events etc?

    That’s correct, you don’t need to manually assign any Content_IDs.

    As I mentioned above, the Facebook extension adds events by default, so I suspect that, if you set up the exact same or similar events using the Event-Setup Tool, (and associated with the same pixel/site) then you may see duplicate events.

    I recommend discussing directly with Facebook.com support about how using this Event-Setup Tool will change event tracking and such.

    That said, you can also test the checkout page using the Facebook Pixel Helper extension for Google Chrome , which can help display information about the tracked pixel events. There, you will see if the expected values are being passed in the Pixel event by the Facebook for WooCommerce extension.

    I hope this helps.

    Thanks!

    Forum: Plugins
    In reply to: [Google Analytics for WooCommerce] Ecommerce transaction not showing anymnore
    Plugin Support B C. a11n

    (@battouly)

    4 years ago

    Hi @mbri,

    Sorry to know you are facing some problems lately with the plugin.

    Out of the box, the WooCommerce Google Analytics should work as expected and should show the orders in the report. I suspect there’s a conflict on the site preventing WooCommerce Google Analytics Integration (could an update from a plugin).

    Do you see any error in the logs under: WP Admin → WooCommerce → Status → Logs ?

    If you find any, please copy it and paste in your next reply.

    Else, the best way to determine if the issue is being caused by a theme and/or plugin conflict is to temporarily switch your theme to Storefront and disable all plugins except for WooCommerce. Finally, test to see if the issue is resolved by importing historical data and checking WooCommerce Analytics

    Thanks!

    Forum: Plugins
    In reply to: [Meta for WooCommerce] Pixels are not visible.
    B C. a11n

    (@battouly)

    4 years ago

    Hi @mustafamert,

    Thanks for sharing the screenshot, that helped understand your problem faster.

    Is your Facebook in English? If not, please follow the steps below and try the connection again:

    • Change your WordPress site language to English under WP Admin > Settings > General
    • Change your WooCommerce store currency to USD under WooCommerce > Settings > General

    If the problem persists, please share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    Let us know how that goes.

    Forum: Plugins
    In reply to: [Meta for WooCommerce] Failed to connect to Facebook. Reason: Pixel ID is missing
    B C. a11n

    (@battouly)

    4 years ago

    Hi @ellnut,

    Let’s see what is causing this. Is your Facebook in English? If not, please follow the steps below and try the connection again:

    1. Change your WordPress site language to English under WP Admin > Settings > General
    2. Change your WooCommerce store currency to USD under WooCommerce > Settings > General

    If the problem persists, please share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    Let us know how that goes.

    Forum: Plugins
    In reply to: [Meta for WooCommerce] Facebook dont show woocommerce products
    B C. a11n

    (@battouly)

    4 years ago

    Hi @tuwebestalista,

    To understand what is happening to your products, please include some screenshots to illustrate what you see.

    Next, It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL(s) in your reply.
    You can simply drag the image and drop it to generate a link to share.

    If you see any error from Facebook for Woo under: WP Admin → WooCommerce → Status → Logs. Please copy them and paste in your next reply too.

    Thanks.

    Forum: Plugins
    In reply to: [Meta for WooCommerce] Could not retrieve Facebook Business Extension System User
    B C. a11n

    (@battouly)

    4 years ago

    Hi @crealys,

    You are welcome! Due to the Issue being open again, I’m going to mark this as “resolved”. You can continue adding comments to the open issue.

    If you have any further questions, you can start a new thread.

    Thanks!

    Forum: Plugins
    In reply to: [Meta for WooCommerce] ContentID generated by Product feed creating unmatched events
    B C. a11n

    (@battouly)

    4 years ago

    Hi @schero86,

    If the solution recommended above did not work for you, then, per the forum guidelines, please start your own topic? We’ll be more than happy to help there 🙂

    See you!

    Forum: Plugins
    In reply to: [Meta for WooCommerce] Facebook for WordPress or Facebook for WooCommerce
    B C. a11n

    (@battouly)

    4 years ago

    Hi @sfaduncan,

    we operate woocommerce and wish to connect it with our FaceBook account.

    For WooCommerce, you will want to use the Facebook for WooCommerce.

    I’m not sure how the Facebook for WordPress works, and it is not supported by us.

    Thanks!

    Forum: Plugins
    In reply to: [Google for WooCommerce] Fetal Error While Creating Variable Products
    Plugin Support B C. a11n

    (@battouly)

    4 years ago

    Hey @bdcoast,

    When you deactivate Dokan Business Pro Version 3.5.4, does the Google Listings & Ads work too?

    If that is the case, we can assume this is due to a conflict between the 2 plugins. In case of conflict, you may want to reach out to the third party plugin or find and alternative plugin that works with the Google Listings & Ads extension.

    If that is not the case and the Google Listings & Ads does still not work without the Dokan Business Pro Version 3.5.4, please share any error message found from your end.

    I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL(s) in your reply.
    You can simply drag the image and drop it to generate a link to share.

    Thanks!

    Forum: Plugins
    In reply to: [Google for WooCommerce] Step 3 Problem with multiple sites where there is only 1 google ads account?
    Plugin Support B C. a11n

    (@battouly)

    4 years ago

    Hi @whitehorseman,

    Our first website went through all 4 set-up steps, and seems to be working ok.
    Our second website gets to step 3 and returns a blank screen.
    We are connecting ok with green ticks on all prior steps to a new Merchant account and Google Ads account.
    We have separate Merchant Centre account for each domain which connect back to a single google ads account.

    I want to be sure I clearly understand what your final goal is for your Google accounts and site connection.

    Current Situation

    • Multiple Google merchant account connected to multiple domains
    • Account 1 is connected to site1
    • Account 2 is connected to site2
    • Google Listings & Ads is connected to Account 1.

    Goal

    For Google Listings & Ads to be connected to site2 without affecting Account 1, currently connected to your site 1.`

    Could you please let me know if I’ve misunderstood anything about your current setup and your goals?

    If you are getting any error message, please include a full screenshot of the message.

    I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL(s) in your reply.
    You can simply drag the image and drop it to generate a link to share.

    Thanks!

Viewing 15 replies - 151 through 165 (of 1,073 total)
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