Support » Plugin: Facebook for WooCommerce » ContentID generated by Product feed creating unmatched events

  • Resolved grimareaper

    (@grimareaper)


    Products are set to sync from our woocommerce shop using Product Feed Pro. The Product Identifier being used is the SKU.

    After the sync occurs, the products in the facebook catalogue appear with a content ID that is the following format

    SKU_PRODUCTID instead of just SKU. This is creating alot of unmatched events in fb ads and affecting retargeting

    I’m unsure why the product ID is being appended to the SKU as the contentID – unsure if the product feed plugin or the pixel manager app is doing it?

    Help please

    • This topic was modified 4 months, 3 weeks ago by grimareaper.
Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Phillip C. a11n

    (@phillipwoo)

    Hi @grimareaper

    Thanks for sharing the issue you are seeing syncing products to your Facebook shop. The Product Feed Pro plugin is not the same as the Facebook for WooCommerce plugin. I recommend contacting their Support Forum for more assistance on this matter.

    Thread Starter grimareaper

    (@grimareaper)

    Apologies, I was mistaken. We use Product Feed Pro for Google.

    We use Pixel Manager by sweetcode.co and Facebook for Commerce plugin to sync facebook product.

    The Product Identifier being used in the pixel manager is SKU.

    After the sync occurs, the products in the facebook catalogue appear with a content ID that is the following format

    SKU_PRODUCTID instead of just SKU. This is creating alot of unmatched events in fb ads and affecting retargeting

    I’m unsure how to rectify this?

    Plugin Support Aashik P – a11n

    (@aashik)

    Hi there!

    Do you see the same behavior if you temporarily deactivate other plugins, only install Facebook for WooCommerce and follow the instructions under https://docs.woocommerce.com/document/facebook-for-woocommerce/ to configure the extension?

    If yes, can you please get back to us with your findings, along with your System Status Report for further troubleshooting?

    You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thank you for working with us on this.

    Have a good one!

    Thread Starter grimareaper

    (@grimareaper)

    Still experiencing the same issue – the content ID being created is SKU_PRODUCTID instead of just SKU

    It is the same for simple or variable products.

    
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    savoy/woocommerce/single-product/product-attributes.php
    savoy/woocommerce/single-product/product-image.php
    savoy/woocommerce/single-product/product-thumbnails.php
    savoy/woocommerce/single-product/rating.php
    savoy/woocommerce/single-product/related.php
    savoy/woocommerce/single-product/review-meta.php
    savoy/woocommerce/single-product/review-rating.php
    savoy/woocommerce/single-product/review.php
    savoy/woocommerce/single-product/sale-flash.php
    savoy/woocommerce/single-product/share.php
    savoy/woocommerce/single-product/short-description.php
    savoy/woocommerce/single-product/stock.php
    savoy/woocommerce/single-product/tabs/additional-information.php
    savoy/woocommerce/single-product/tabs/description.php
    savoy/woocommerce/single-product/tabs/tabs.php
    savoy/woocommerce/single-product/title.php
    savoy/woocommerce/single-product/up-sells.php
    savoy/woocommerce/single-product-reviews.php
    savoy/woocommerce/single-product.php
    savoy/woocommerce/taxonomy-product-cat.php
    savoy/woocommerce/taxonomy-product-tag.php
    savoy/woocommerce/content-product_cat.php
    savoy/woocommerce/taxonomy-product_cat.php
    savoy/woocommerce/taxonomy-product_tag.php
    
    ### Templates ###
    
    thumbnail: 
    medium: 
    medium_large: 
    large: 
    1536x1536: 
    2048x2048: 
    woocommerce_thumbnail: 
    woocommerce_single: 
    woocommerce_gallery_thumbnail: 
    shop_catalog: 
    shop_single: 
    shop_thumbnail: 
    
    ### Gift Cards ###
    
    Database Version: 1.9.3
    Loopback Test: ✔
    Task Queueing Test: ✔
    
    ### Customer/Order CSV Export ###
    
    Order Export Format: custom
    Customer Export Format: default
    Automatically Export Orders: disabled
    Automatically Export Customers: disabled
    
    ### Action Scheduler ###
    
    Complete: 12,828
    Oldest: 2022-01-19 08:17:36 +1100
    Newest: 2022-02-02 09:10:56 +1100
    
    Failed: 123
    Oldest: 2019-06-19 13:04:17 +1000
    Newest: 2021-11-14 12:22:06 +1100
    
    Pending: 6
    Oldest: 2022-02-02 09:54:37 +1100
    Newest: 2022-02-02 14:11:48 +1100
    
    ### Status report information ###
    
    Generated at: 2022-02-02 09:12:17 +11:00
    
    Plugin Support Rashed Ripon (a11n)

    (@rur165)

    Hello @grimareaper ,

    Thanks for the system status report.

    Can you please deactivate both “Product Feed PRO for WooCommerce” and “WooCommerce Pixel Manager”? Both of these plugins can communicate with Facebook so we can’t say for sure if they are conflicting with Facebook for WooCommerce.

    Once both of the plugins are deactivated, reset or delete all Facebook products and try to sync them manually again.

    Let us know how it goes this time.

    Also, give us a screenshot of the content ID that shows wrong on Facebook. You can use https://snipboard.io/ to share a screenshot.

    Thank you 🙂

    Thread Starter grimareaper

    (@grimareaper)

    Hi there

    Deactivated both Pixel for Woocommerce and Product Feed Pro.

    Tried to delete all products from facebook catalogue – only products with variations were deleted. Simple products now appear with a greyed out tick box in the products window and cannot be edited.

    Did a manual resync and all the products re-populated but with the same original issue.

    Now, i have two issues.

    1. simple products have a greyed out togglebox and advise they can only be edited via woocommerce.
    2. All of the products and variations have resynced with a contentid that is SKU_PRODUCTID or SKU_VARIATIONID and not just SKU

    Please see screenshot.

    https://snipboard.io/D4kK0j.jpg

    Plugin Support Sol J. a11n

    (@solstudioim)

    Hi there @grimareaper

    Thanks for your reply.

    Now, i have two issues.

    1. simple products have a greyed out togglebox and advise they can only be edited via woocommerce.
    2. All of the products and variations have resynced with a contentid that is SKU_PRODUCTID or SKU_VARIATIONID and not just SKU

    I think these two issues are closely related to the way how your product sync to Facebook was configured, with additional plugins not just Facebook for WooCommerce.

    To resolve these, I would suggest you to create a fresh Facebook catalog, and then disconnect the existing connection.

    Try to create a new Facebook for WooCommerce connection and choose the newly created Facebook catalog.

    I hope that helps!

    If you have any other questions, do not hesitate to let us know!

    Thread Starter grimareaper

    (@grimareaper)

    Before i go about deleted catalogues that are already connected to ads and shops etc can you please confirm the following:

    As there is no option to select a contentID type on the facebook for woocommerce product sync plugin, what is the default contentID that will be used and created for simple products or variable products

    Plugin Support Sol J. a11n

    (@solstudioim)

    Hi @grimareaper

    Thanks for your reply!

    Before i go about deleted catalogues that are already connected to ads and shops etc can you please confirm the following:

    As there is no option to select a contentID type on the facebook for woocommerce product sync plugin, what is the default contentID that will be used and created for simple products or variable products

    I’d like to clarify here there is no mention that I suggested you to delete the existing catalog.

    What I said was: “To resolve these, I would suggest you to create a fresh Facebook catalog, and then disconnect the existing connection.”

    In regards to your Content ID question, I can confirm the following:

    – If you haven’t added SKU to a product under inventory tab, your content_id would look like this: content_ids: [“wc_post_id_83”]. So the content ID will be the Post ID of the product.

    – If you have added an SKU the content_id will be SKU_post_id, it will look like: content_ids: [“FKNY_3117”]

    When the product is a variation that would look like below (the variation will be indicated in the content_name, and if the variation doesn’t have specific SKU it will follow the parent SKU):

    content_name: [“Funky Variable – Blue”]
    content_ids: [“FKNY_3117”]

    That confirmation tells that your second “problem” is actually not a problem. That’s expected I am afraid.

    You said before:

    1. simple products have a greyed out togglebox and advise they can only be edited via woocommerce.

    2. All of the products and variations have resynced with a contentid that is SKU_PRODUCTID or SKU_VARIATIONID and not just SKU

    So it’s more on the first point simple products that are greyed out.

    If you don’t want to create a new catalog, alternatively, you might want to try hiding these greyed-out products in the catalog.

    I hope that helps!

    Having same issue.

    Content ID in FB catalog is “sku_variationid”.

    I only use this module to sync products to FB catalog.
    Please help.

    • This reply was modified 2 months, 1 week ago by schero86.
    Plugin Support B C. a11n

    (@battouly)

    Hi @schero86,

    If the solution recommended above did not work for you, then, per the forum guidelines, please start your own topic? We’ll be more than happy to help there 🙂

    See you!

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