Barsha Paudel

Hi @thomsonson,

Thank you for the feedback. I do agree it would be super helpful, though. I will add your feature request to our list of requests for.

I apologize that we can’t provide what you’re looking for right now, but I appreciate the suggestion and any other details you may be able to provide! It’s always helpful to get insights from our users.

Could you please let me know if you have any other questions?

Thanks!

Hi @vikazz,

Thank you for sharing the page URL having the issue,

Firstly, the image looks fine from my setup, as you can check from the screenshot here.

Since the issue was resolved by downgrading WordPress and the images are coming from your theme (not NextGEN Gallery), it doesn’t look like a conflict with the plugin. For your confirmation, please refer to the screenshot here.

I recommend contacting the theme support team, they should be able to help with the distorted thumbnails.

Thanks.

Hi @jasonracey,

Glad to hear that the suggestion worked out for you.

Also, thanks for confirming it was caused by the “ShortPixel Image Optimizer” plugin. You can reach out to the team and hopefully, they’ll be able to address it soon.

Let me know if you need anything else.

Thanks!

Hi @gsghert01,

Thank you for the awesome review! 

We’re glad to hear that NextGEN Gallery is your gallery plugin choice, and we hope you continue to have an awesome experience using the plugin.

Have a good one! 🙂

Hi @digihulpdienst,

Thank you for taking the time to share your feedback.

We’re happy to hear that you had a good experience with our support team!

Regarding the free version, the plugin is designed to offer a simple and accessible way to create basic galleries for users. It’s perfect for users who are looking for an easy and simple solution without needing depth knowledge.

We believe a plugin should be accessible to everyone, not overly complex or overloaded with features from the start.

For more advanced gallery needs, we offer additional features separately on the pro version. We’ve carefully balanced the features between both versions to meet the needs of both basic users and those who need more advanced options.

We truly appreciate your feedback, and we’re always working to improve both versions of the plugin. If you have any suggestions or further questions, feel free to reach out. We’re happy to help!

Thanks 🙂

Hi @thomsonson,

Thank you for reaching out,

The image description field supports HTML formatting, so to have the line breaks you’ll need to manually add <br> tags where you want the line to break.

That said, I’ll also discuss this with our developer team to see if we can improve anything that doesn’t require adding <br> tags when breaking the lines.

I hope this helps! Could you please let me know if you have any questions?

Thanks!

Hi @gerdski,

Thank you for reaching out,

We were aware of the issue, and it was resolved with the NextGEN Gallery version 3.59.11. Updating to the latest version should have fixed the issue.

If the error is still appearing, I suggest you download a fresh copy of the latest NextGEN Gallery and, then replace the one from your site’s Dashboard > Plugins > Add new plugin > Upload plugin > Choose File (with the files’ override when being asked) to see if that’ll fix the issue?

Let me know the updates and I will get back to you.

Thanks!

Hi @erolhard11,

Thanks for the update,

I suggest you download a fresh copy of the latest NextGEN Gallery and, then replace the one from your site’s Dashboard > Plugins > Add new plugin > Upload plugin > Choose File (with the files’ override when being asked) to see if that’ll fix the issue?

Let me know the updates and I will get back to you.

Thanks.