Barsha Paudel

Hi @tsutomushiga,

Thank you so much for the review.

We’re glad the plugin is meeting your needs and hope the plugin continues to make your work easier.

Hi @paul-whitehead,

We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hi @stenox,

Thank you for reaching back,

Based on what you’ve described above, one suggestion would be to reduce the number of galleries by organizing them to the album instead. Instead of creating a separate gallery, you can group the related galleries into the album.

This will reduce the load on the admin end, especially when opening the Add Gallery iframe screen. Once you have organized the gallery into album, you’ll insert Album, that will be in less number as compared to the gallery, and it will prevent the browser from hanging.

I hope this helps! Could you please let me know if you have any questions?

Thanks!

Hi @stenox,

Thank you for reaching out,

From what you’ve described above, it looks like a performance related issue due to the larger number of galleries (4600). So when you click the Add Gallery button or open the Manage Album pages on the site admin, WordPress is trying to load much information at once. This causes the browser to freeze or slow down the site.

One possible solution might be trying to use the Gutenberg editor that has NextGEN block and doesn’t rely on the same iframe and loads faster. As a testing purpose, you can create a new page on Gutenberg editor and try adding the gallery through NextGEN Block that should load faster.

Let us know the update after doing so and I will get back to you.

Thanks

Hi @deesignz,

Thank you for sharing the site URL with issue,

It looks like a conflict with the lazy loading. It seems that lazy load is already included on the page by another plugin or the theme. To avoid this conflict, you’ll need to disable the Lazy Load option in the gallery settings. Once disabled, the gallery should work as expected.

In case this helps, please refer to the screenshot here.

Let me know the updates after making the changes and I will get back to you.

Thanks.

Hi @eventermom,

Thank you for reaching out,

Upon checking with the latest version of NextGEN Gallery plugin, the link added to the description displays fine on the frontend without HTML tags. For your confirmation, please refer to the screenshot here.

Could you please confirm if you’re using the latest version of NextGEN Gallery on your setup! If you’re still using the old version, please update to the latest version that should fix the issue.

Let me know the updates and I will get back to you.

Thanks!

Hi @dudok100,

Thanks for your review, and I’m really sorry to hear about your experience.

It’s disappointing to know that things didn’t go well after upgrading to the premium version. We also apologize if you didn’t receive a reply from our end about the cancellation. We always aim to respond to every message, so something may have gone wrong there.

Normally, the plans renew automatically unless the subscription is cancelled. Also, renewal reminder is sent before the charge. But we completely understand how frustrating it is to charged unexpectedly.

To discuss more on this matter and have a detail look on your case, please submit the support ticket through the Envira Gallery site when you have a chance.

We’ll be happy to assist you there.

Thanks!