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Forum Replies Created
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Hi,
Do you mean the updraft folder?
This folder is used to place the backup zips in before they are sent to remote storage.
Could you send us the latest backup log where your having an issue?
Best Wishes,
Ashley
Forum: Plugins
In reply to: [UpdraftPlus: WP Backup & Migration Plugin] UpdraftPlus backup won’t completeHi,
Is there anything else to the logs?
It appears to cut off, the last entries in the log file are some PHP notices and then a warning and they appear to be coming from the plugin gravityforms.
Could you disable that plugin and then try a backup again to see if it works?
Best Wishes,
Ashley
Forum: Plugins
In reply to: [UpdraftPlus: WP Backup & Migration Plugin] Is this plugin still working?!Hi,
Do you have an extension in FireFox that maybe blocking it?
Or do you have a cached version of our old javascript file, could you try clearing your cache?
Best Wishes,
Ashley
Hi,
Could you turn on WP_DEBUG in your wp-config.php and check your error logs?
Also could you check the developer console in the browser for any errors and report back here?
Best Wishes,
Ashley
Forum: Plugins
In reply to: [UpdraftPlus: WP Backup & Migration Plugin] Errors with Google DriveHi,
That message indicates that the CURL request is timing out
Could you check with your hosts to see why that is?
Best Wishes,
Ashley
Hi,
What version of WordPress are you running?
The functions it’s trying to call there are all built in WordPress functions.
get_user_by() was added in version 2.8.0
The plugin trying to call these functions appears to be Sitepress-multilingual-cms
What happens if you disable that plugin do the errors disappear
Best Wishes,
Ashley
Forum: Plugins
In reply to: [UpdraftPlus: WP Backup & Migration Plugin] admin.php text domain consistencyHi,
Thank you for reporting this.
We have now corrected this in our development version and will be in the next release.
Best Wishes,
Ashley
Forum: Plugins
In reply to: [UpdraftPlus: WP Backup & Migration Plugin] Is this plugin still working?!Hi,
No this plugin is not dead.
If the buttons in UpdraftPlus do not work then it suggests that the JQuery is not working.
Do you see the warning that mentions JQuery may not be working correctly?
Can you open your browser developer console and see if there are any errors there?
https://updraftplus.com/faqs/how-do-i-open-my-browsers-developer-tools/
Best Wishes,
Ashley
Forum: Plugins
In reply to: [UpdraftPlus: WP Backup & Migration Plugin] Dropbox fileHi,
Sorry about the delay
Yes that is correct, as your site grows you may end up with more backup files as it may become to large to put all in one zip file so you will end up with for example themes.zip themes2.zip
Best Wishes,
Ashley
Forum: Plugins
In reply to: [UpdraftPlus: WP Backup & Migration Plugin] UpDraftPlus errorHi,
Do you have a custom theme or code any where on your site?
Could you try the default theme and see if this resolves it or can you temporarily remove your custom code?
Best Wishes,
Ashley
Forum: Plugins
In reply to: [UpdraftPlus: WP Backup & Migration Plugin] Are these trash files?Hi,
Yes its fine to remove these files, anything important will be recreated.
Also if your storing your backups on your server and not remote storage then be careful you don’t delete your most recent backup files.
Best Wishes,
Ashley
Hi,
Sorry for the delay.
It’s likely that when WordPress was updating the plugin it failed and has left behind an empty or incomplete folder.
Could you remove the folder and then install the plugin again.
Best Wishes,
Ashley
Hi,
It’s currently not possible to combine these backups into one zip file.
As it is now it creates zips for each entity (Datababse, themes, plugins etc)
This allows you to only restore one entity if you wanted e.g a bad plugin update so you want to restore just your plugins
If you have a large amount of themes for example then you may also end up with multiple zips for the themes entity e.g themes.zip, themes2.zip
This helps with restricted servers with low resources that can’t zip up and unzip large archives.
It’s not recommended to change the backup file name as this contains information needed for UpdraftPlus to automatically know which site the backup is from, what it contains, when it was backed up and what order it should be restored in.
Best Wishes,
Ashley
Forum: Plugins
In reply to: [UpdraftPlus: WP Backup & Migration Plugin] define(‘DISABLE_WP_CRON’, true);Hi,
Sorry about the delay.
You can add the following to your wp-config.php to disable the warning:
define(‘UPDRAFTPLUS_DISABLE_WP_CRON_NOTICE’, true);
I will add a task to our internal task tracker for opening links in the windows.
Best Wishes,
Ashley
Forum: Plugins
In reply to: [Keyy Two Factor Authentication (like Clef)] HAS KEYY BEEN HACKED??!!Hi Jim,
Sorry for the delay.
Keyy has not been hacked and also it’s not going out of business.
The above error is a Java error which means there is an issue with the Android app.
A quick Google search suggests it’s an issue with the new Android version.
Our Android developer is currently working on resolving issues with the new OS and the Keyy app, I can see you’ve opened a support request via the app so I’ll pass that one on to the Android developer so he can help you out.
In the meantime if your locked out of your site you can disable Keyy in one of the following ways:
1) Login via FTP and remove the Keyy plugin
2) Add the following define to your wp-config.php file define(‘KEYY_DISABLE’, true);Best Wishes,
Ashley