aporter
Forum Replies Created
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Forum: Plugins
In reply to: [UpdraftPlus: WP Backup & Migration Plugin] PHP Error While DeletingHi,
This is caused by a plugin conflict.
The plugin google-site-kit is loading a newer version of the Google SDK which does not support PHP 5.2 on every page including ours.
We have to use an older version of the Google SDK to support PHP 5.2 installs.
If you deactivate that plugin the backups will start to work again.
You can report this to the developers of google-site-kit.
As you can see here, other users have reported it but it does not look like a fix is coming anytime soon:
https://github.com/google/site-kit-wp/issues/246
Best Wishes,
Ashley
Forum: Plugins
In reply to: [Keyy Two Factor Authentication (like Clef)] Logout on closing browserHi,
Sorry about the delay.
Keyy should not affect how long your logged in for.
Your kept logged in by the cookies WordPress set when you login.
When these cookies are removed or expire you get logged out.
Best Wishes,
Ashley
Forum: Plugins
In reply to: [Keyy Two Factor Authentication (like Clef)] How to scan to login? No camera!Hi,
Sorry for the delay.
What version of the iOS app do you have?
There is only one camera screen in the app and that is used to scan the connect and login codes.
If you try to scan the login code on your websites wp-admin do you get an error? if so please can you use the in app option to open a support request.
This will send the log files from the device and I can take a look for you.
Best Wishes,
Ashley
Hi,
Sorry I misunderstood.
You won’t be able to login to the WordPress App unless you allow logging in via username and password which you probably don’t want.
You can login to your WordPress site via the browser on your phone.
In the Keyy app in your site lists find the site you want to login to and click the “login” button this will then open a browser to your site and log you in.
Best Wishes,
Ashley
Hi,
Sorry about the delay.
Have you scanned the Keyy connection code found in your wp-admin Keyy settings using the iPhone app?
If not then the site would not have been added to your account and is why you can’t login with Keyy.
If you have scanned the connection code and the Keyy login form does not appear, can you check your developer console in the browser to see if there are any errors, or if there is anything on your site that could be preventing the Keyy javascript from loading on the login page.
Best Wishes,
Ashley
Forum: Plugins
In reply to: [Keyy Two Factor Authentication (like Clef)] Has been locked outHi,
Thanks for that information.
Yes the username is part of the QR code so maybe the page was cached?
I’ll look into reproducing this and will add a fix if I can reproduce.
Glad you got it working in the end.
Best Wishes,
Ashley
Forum: Plugins
In reply to: [Keyy Two Factor Authentication (like Clef)] Has been locked outHi,
Sorry about the delay over the weekend.
You can disable Keyy by adding the following define in wp-config.php:
define(‘KEYY_DISABLE’, true);
Or you can remove the Keyy plugin from the wp-content/plugins folder
Could you open a support request via the mobile app by sending the device log files?
It sounds like there could be a bug with Keyy not picking up the correct username which means your unable to login.
Best Wishes,
Ashley
Forum: Plugins
In reply to: [UpdraftPlus: WP Backup & Migration Plugin] PHISHING URL in UpdraftPlus fileHi,
It’s an official site of Microsoft Germany: https://docs.microsoft.com/en-us/office/enterprise-includes/o365endpoints/office-365-germany-endpoints
The URL appears in the source code, because it’s used to authenticate with Microsoft Germany when using OneDrive for Germany.
Please do report this false positive to Wordfence so that they can fix it.
You can also report this as a false positive to Google via https://safebrowsing.google.com/safebrowsing/report_error/
Best Wishes,
Ashley
Forum: Plugins
In reply to: [Keyy Two Factor Authentication (like Clef)] Passcode when opening the appHi,
Sorry about the delay.
Could you please send the log files from the device using the in app option?
I’ll then pass this over to the lead Android developer to look into.
Best Wishes,
Ashley
Forum: Plugins
In reply to: [Keyy Two Factor Authentication (like Clef)] Passcode when opening the appHi,
Sorry about the delay.
What version of Keyy are you on?
What operating system and version are you on (iOS, Android)?
What device are you using?
Best Wishes,
Ashley
- This reply was modified 7 years, 3 months ago by aporter.
Hi,
This is not a known issue.
Could you try in another browser? with all browser addons disabled?
Best wishes,
Ashley
Hi,
If the files are corrupt you would not be able to open them.
You can check the contents of the zips to ensure that it matches what you would expect to be in there
e.g the plugins zip has folders for all the plugins you have installed.
Best Wishes,
Ashley
Hi,
Are there any errors in your PHP error log?
Best Wishes,
Ashley
Hi,
Sorry for the delay over the weekend.
Have you got this working?
From your last couple messages it sounds like the backup is failing because it either cannot write to the wp-content/updraft folder or theres no room on your server to write the files.
Could you contact your hosts and show them the error messages?
Best Wishes,
Ashley
Hi,
Sorry about the delay over the weekend.
We are not allowed to support premium products here.
CAn you open a request using the form here:
https://updraftplus.com/ask-a-pre-sales-question/Best Wishes,
Ashley